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“Great Experience” 5 of 5 stars
Review of Hilton DFW Lakes Executive Conference Center

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Hilton DFW Lakes Executive Conference Center
4.0 of 5 Hotel   |   1800 Texas 26, Grapevine, TX 76051-9641   |  
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Double HHonors Points
Ranked #7 of 18 Hotels in Grapevine
Certificate of Excellence 2014
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great Experience”
5 of 5 stars Reviewed October 18, 2012

We had a small dinner meeting in this hotel. I highly recommend it. Everyone on staff was attentive and helpful. Linda our server was awesome, quiet, attentive and ready to help us. The appetizers and food were very good (as was breakfast the next morning). The hotel rooms were clean. The bathrooms are small and need some upgrading. Hilton still needs to figure out the internet, it was slow and they need to help us understand why they charge for it (per device) at their more expensive brands and why it's free at Hampton Inn.
I recommend this hotel for meetings and business travel.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 24, 2012
Dear HaveHeart,

Thank you for sharing your recommendation. It’s great to hear that you received excellent service from our attentive and helpful staff; Linda is certainly a hospitality leader in Bonnie & Clyde’s! We appreciate your comments and will look for ways to keep raising the bar and continue to improve our guest experience.

Kindest regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Staunton, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 18, 2012

Recently checked into this facility for a conference. My husband made the reservation for me, and as diamond hilton members we expect a certain degree of attention. That was definitely not provided at this facility. The young man who checked me in explained to me that there were no rooms with king sized beds. Ok. Then he explained to me that there were no rooms available near the lounge with the breakfast that our status entitles us to. Ok. Then he gives me the keys to my room on the second floor with a lovely view of the front driveway. Now I'm losing my temper. I called and was moved to the sixth floor with a lovely view of the neighboring hotel. So, overall, I have to say that I'm unimpressed. The space for the conference was excellent, no complaints there. But, the rooms are dated, the bathrooms very, very small, and the service suboptimal. Would recommend that if you need to attend a conference at this facility, stay elsewhere and drive daily.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 24, 2012
Dear Lisa B,

Thank you for taking the time to share your comments. The observations of our loyal Diamond members are valuable, and we will review your notes with the appropriate staff. We regret that the available room choices on your recent stay did not meet your expectations, and we apologize for any inconvenience this caused.

We are glad to hear that your conference went well! We hope we’ll have the opportunity to serve your travel needs in the future.

Kindest regards,
Steve Haley, CHA
General Manager
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IL
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 11, 2012

My husband and I flew to Dallas from Chicago to go to Cowboy Stadium for Monday Night Football. We arrived at the hotel at 11:30 a.m., and expectedly, our rooms weren't ready, but the concierge was a gem and held our luggage for us. We were told that we'd recieve a call from the front desk when our room was ready. We understand they had their hands quite full with a very full hotel.
Unfortunately, our room was never ready before we had to leave for the stadium at 5 p.m., but the staff was amazing and helpful. I was able to shower and get ready in the women's locker room area (beautiful, clean, well-maintained) and again, check my luggage again. We each had a drink, courtesy of the hotel, in the on-site bar/restaurant before we left for the game.
We didn't get back to the hotel until after 1 a.m., and YAY! rooms were ready. Worth it! Very clean, and the bed was so comfortable. I enjoyed the shower, and didn't want to get out...probably one of the best of the hotels I've stayed.
We'll be back in Dallas again in a couple of months, and probably again several ties next year. I look forward to staying at this hotel again because of the wonderful staff. I'm sure next time it won't be so chaotic, lol. GO BEARS!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 24, 2012
Dear kamsmw,

We are so glad you were able to experience the excitement and energy of the big game; the Bears have certainly been fun to watch this season! We hope that the schedule for your next visit will allow for some additional relaxation time; we definitely have a wealth of amenities to enjoy. We look forward to your next visit. Our dedicated staff will be here to greet you upon your return.

Kindest regards,
Steve Haley, CHA
General Manager
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Birmingham, Alabama
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 10, 2012

I have stayed at this hotel three times over the past couple of years and each time, the hotel has not disappointed me. The hotel staff is very accommodating and helpful. The hotel offers several on-site food options and shuttle service to the mall across the street. Room service is well-prepared, priced reasonably, and delivered promptly. This hotel has lots of meeting space, indoor and outdoor pools, tennis courts, horseback riding, a fabulous fitness center, and lots of other recreational activities. My room itself was comfortable though the air conditioning unit was a bit loud. The room was clean though it could use a bit of refreshing. I particularly loved the ample work space and comfortable leather recliner. I would hesitate to use this hotel as a conference site again or when traveling for leisure.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 24, 2012
Dear BusinessTraveler1983,

Thank you for taking the time to share your impressions of multiple visits to our Conference Center. We are so glad that you have discovered the consistency and quality of the service provided by our staff, and we appreciate hearing what’s working well and what will make your next visit even more enjoyable.

Kindest regards,
Steve Haley, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 25, 2012

The concierge and front desk staff went over and above after I arrived frustrated with an airline that lost my carry-on luggage....another story entirely! The concierge was extremely helpful, polite, yet able to laugh with me....because crying wasn't going to help! They gave great directions for shopping at the nearby mall for new clothes, never tired of me asking if my luggage had come yet, showed understanding concern, and in general, were just great! The woman at the front desk, upon hearing my story and my frustrations, wrote a lovely note and sent a little surprise to my room in an effort to make my day better....it did! The facilities were wonderful for the event I attended, the entire staff was polite and helpful, and my room was clean and quiet....what more could I ask for!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 10, 2012
Dear NRuthC,

We certainly enjoyed sharing your story about our empathetic concierge and front desk staff with our entire team! It is so uplifting to hear that these small gestures impacted you in such a tremendous way. We are proud of the Southern Hospitality exhibited by our team on a daily basis and so appreciate that you took the time to let us know how much it meant to you. We look forward to serving you again in the future.

Kindest regards,
Steve Haley, CHA
General Manager
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Bloomington, IL
Top Contributor
127 reviews 127 reviews
102 hotel reviews
Reviews in 86 cities Reviews in 86 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed September 20, 2012

Was here for a convention for two days. All part of the hotel were very nice, very comfortable, and very well maintained. Staff was all helpful. Although I typically don't stay in full service hotels when traveling for pleasure, this was a great facility for a conference.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 10, 2012
Dear Illiniwek66,

So glad to hear that our full service property was a great fit for you during your 2-day convention. We thank you for acknowledging the dedicated work of our property operations team who takes such good care of our entire 40 acres, inside & out! We look forward to your next visit to our conference center.

Kindest regards,
Steve Haley, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 20, 2012

I liked this property and the amenities. I was here for a conference and the meeting rooms were great. The refreshments and meals were very, very good. My guest room was nice - not luxurious but very nice. I agree with the reviewer who said that the lighting wasn't great. I especially liked all the recreational activities this conference center has to offer. It made me wish I was staying longer or that my family was with me. There are horseback riding, jogging trails, an outdoor and indoor pools, a nice fitness room, tennis courts, ping pong, basketball, racquetball courts and an outdoor volleyball court. The only problem was that the fitness center and pools closed at 10:00. I can see that when the noise from the pool may impact guests in their rooms, but the indoor pool was nowhere near guest rooms. It should have stayed open later. Same with the fitness center. Because of the early closing, I was only able to enjoy these facilities one night of the three that I stayed. The biggest problem I had while staying at this hotel was the temperature. When I arrived late in the evening, the thermostat in my room was set at 65 degrees. I'm not sure it was even that warm. During my stay, I set the thermostat at 75, but I don't think it ever got over 70. On the second day of my conference, I walked to the outlet mall across the highway to purchase a jacket. I had brought a sweater, but the meeting rooms were so cold, I was shivering in my seat! The service was great, everyone was very nice. However, when I asked to use a microwave, I was told they would deliver one to my room for a $15 dollar fee. I don't think so. I walked across the street to another hotel and used the microwave in their breakfast room instead. This hotel has great potential and just a few nice details would have made my stay outstanding.

Room Tip: I had requested foam pillows prior to check in but they weren't in my room. A quick call to the...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDFW, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review, October 10, 2012
Dear FieldfamilyMom,

Our chefs were delighted to hear that you found the conference center food to be “very, very good.” Thank you for your review of our facility and the numerous recreational activities available to our guests. We appreciate your suggestions and will share your comments with our entire team.

Kindest regards,
Steve Haley, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton DFW Lakes Executive Conference Center

Address: 1800 Texas 26, Grapevine, TX 76051-9641
Phone Number:
Location: United States > Texas > Grapevine
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Grapevine
#1 Business Hotel in Grapevine
#6 Family Hotel in Grapevine
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton DFW Lakes Executive Conference Center 4*
Number of rooms: 393
Official Description (provided by the hotel):
Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From golf, fishing and tennis, to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Dallas DFW hotel makes it easy with its ideal setting. ... more   less 
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Also Known As:
Hilton Dfw Lakes Executive Hotel Grapevine
Hilton Hotel Grapevine
Hilton Grapevine
Grapevine Hilton

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