The reason we chose this hotel was the offer of buffet breakfasts was included. However the staff apparently was not aware of the rules and I had to go look up the fine print "with each night's stay" to convince Andy to fork over the coupons for the second morning. He offered no apology or excuse after checking into the matter, but did provide the breakfasts.
This type of incident lessens the positive effect of great beds and clean room. Perhaps better communication among staff members would be helpful.
- Official Description (provided by the hotel):
- Not your average DFW Airport hotel. Hilton DFW Lakes is a welcome respite from the traditional Dallas / Fort Worth hotels. Discover a spectacular retreat for work and play at our Grapevine hotel. From golf, fishing and tennis, to first-class venues for executive retreats, we've got it all on 40 lushly landscaped, lakeside acres. Our award-winning Dallas Fort Worth hotel resort features a refreshing blend of spacious accommodations, limitless recreation, and unmatched conference facilities. So relax and set your own pace. Whether you're looking to escape, connect, or meet somewhere in between, our Dallas DFW hotel makes it easy with its ideal setting. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Dfw Lakes Executive Hotel Grapevine
- Hilton Hotel Grapevine
- Hilton Grapevine
- Grapevine Hilton