The reason we chose this hotel was the offer of buffet breakfasts was included. However the staff apparently was not aware of the rules and I had to go look up the fine print "with each night's stay" to convince Andy to fork over the coupons for the second morning. He offered no apology or excuse after checking into the matter, but did provide the breakfasts.
This type of incident lessens the positive effect of great beds and clean room. Perhaps better communication among staff members would be helpful.