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“Amazing Staff! Very helpful during a difficult time” 5 of 5 stars
Review of Hyatt Place Dallas/North Arlington/Grand Prairie

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Hyatt Place Dallas/North Arlington/Grand Prairie
3.0 of 5 Hotel   |   1542 North Highway 360, Grand Prairie, TX 75050 (Formerly "AmeriSuites")   |  
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Ranked #5 of 21 hotels in Grand Prairie
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Amazing Staff! Very helpful during a difficult time”
5 of 5 stars Reviewed March 9, 2014

From the get-go, the staff was incredibly accommodating. After my sister's unexpected death we needed to be there to pull everything together for an estate sale. After driving in from Michigan, the staff saw we were a bit bedraggled and offered us beverages. Throughout our eight-night stay, they were welcoming, accommodating, and just terrific. We'll be back.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, March 13, 2014
We are very glad that you found some comfort staying with us during a very difficult time. I know that my staff enjoyed having you here and we hope to see you again in the future under better circumstances.
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94 people have reviewed this hotel

Traveler rating
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    14
    7
    7
See reviews for
26
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 23, 2014

I took the shuttle from DFW and it took about 10 minutes. Hot breakfast was good. The rooms were clean and the staff extremely friendly. Not much to eat but they do have a light menu in the hotel for lunch and dinner

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, March 13, 2014
Thank you for taking the time to post on Trip Advisor. I am glad that you were able to experience our wonderful associates who take great pride in providing superior customer service. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 5, 2014 via mobile

Excellent! Rooms are spotless! Breakfast included and very good. Shuttle to airport well organized. Michael at front desk provided excellent service. The price was reasonable, all in all exactly what you want in a hotel near the airport.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, March 13, 2014
We are happy that your stay with us went so well. Michael is truly a great asset to us and I will be sure to pass on your comments to him. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 17, 2013

We booked for the weekend of the Cowboys/Packers game, and the score wasn't the only disappointment. Note that the hotel is NOT on the trolley line and you will have to drive or cab it to the stadium. Coming back, we waited over an hour to get into a cab.

We left our room about 12:30, removing the "come back later" sign. The maids were still on the floor and at least one observed us leaving. When we returned that night, our room had not been touched. We had to ask for more towels. We observed a set of towels at the main desk, so it appears we weren't the only guests who were ignored.

Check in was bizarre. One person was staffing the desk, checking in customers AND serving as bartender. The hotel does not have any vending machines, so if you want a soft drink or a snack, you have to report to the front desk and get the attention of the lone staffer.

The complimentary breakfast was all right - pre-made breakfast sandwiches, pancakes (they were very tough), and french toast and waffles on the second morning. The coffee is good. But again, a lack of staff was problematic. I had to ask for silverware (there was none the second day, even though we were down there quite early).

I agree with the comment about the bathroom not being laid out well. To open the door around the commode, you have to step all the way back to the tub. I didn't once and banged my toe badly. The bathroom needed renovating - lots of chips in the tub and the commode and tub were a yucky dated dark beige color.

I doubt we would stay here again. The only reason we did is because we decided to go to the game at the last minute and this hotel was the only one with availability. Now we know why.

Room Tip: The fifth floor was fine except we could easily hear people in other rooms.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, December 18, 2013
Thank you for taking the time to post your review. I am very sorry that your stay was not up to your standards. I will use your feedback to share with my housekeeping department to ensure that rooms are being cleaned in a timely manner. I do hope you will give us another chance the next time you are in town. Thanks again for your comments.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 27, 2013

The shower layout was poorly thought out. The food was great but I wish it could be delivered to the room instead of going to the lobby to pick it up. I liked the room, very comfortable and basic for a business trip.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, December 18, 2013
Thank you for your response. We appreciate your feedback and always use our feedback to improve. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 26, 2013

Although the staff was very pleasant this was not what I expected from a Hyatt property. We were told when booking the room that no King rooms were available but they could put us in a room with two queen beds. We were put in a room with two double beds and told that was all that was available unless we wanted to move in the middle of our stay. Tiles in the bathroom were coming off the floor, furniture looked worn and the room didn't "feel " clean. The windows had not been cleaned in a very long time . The equipment in the fitness room was not all functioning, there was no cups for the water in the water machine . I noticed there were no towels or supplies to clean the equipment after use.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 17, 2013

Nice hotel. We hadn't stayed at at Hyatt Place before so was a bit surprised that it was more like a motel than our usual Hyatt experience. Breakfast was nice, staff was friendly. The best part was the motel like parking; no valet parking was necessary. We would stay again.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie H, General Manager at Hyatt Place Dallas/North Arlington/Grand Prairie, responded to this review, November 18, 2013
Thank you for the positive feedback. I'm glad your found our spacious parking lot met your needs. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Dallas/North Arlington/Grand Prairie

Address: 1542 North Highway 360, Grand Prairie, TX 75050 (Formerly "AmeriSuites")
Phone Number:
Location: United States > Texas > Grand Prairie
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 21 hotels in Grand Prairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Dallas/North Arlington/Grand Prairie 3*
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Also Known As:
Hyatt Place Dallas/Grand Prairie Hotel Grand Prairie
Hyatt Place Grand Prairie
Grand Prairie Hyatt
Hyatt Grand Prairie

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