We booked for the weekend of the Cowboys/Packers game, and the score wasn't the only disappointment. Note that the hotel is NOT on the trolley line and you will have to drive or cab it to the stadium. Coming back, we waited over an hour to get into a cab.
We left our room about 12:30, removing the "come back later" sign. The maids were still on the floor and at least one observed us leaving. When we returned that night, our room had not been touched. We had to ask for more towels. We observed a set of towels at the main desk, so it appears we weren't the only guests who were ignored.
Check in was bizarre. One person was staffing the desk, checking in customers AND serving as bartender. The hotel does not have any vending machines, so if you want a soft drink or a snack, you have to report to the front desk and get the attention of the lone staffer.
The complimentary breakfast was all right - pre-made breakfast sandwiches, pancakes (they were very tough), and french toast and waffles on the second morning. The coffee is good. But again, a lack of staff was problematic. I had to ask for silverware (there was none the second day, even though we were down there quite early).
I agree with the comment about the bathroom not being laid out well. To open the door around the commode, you have to step all the way back to the tub. I didn't once and banged my toe badly. The bathroom needed renovating - lots of chips in the tub and the commode and tub were a yucky dated dark beige color.
I doubt we would stay here again. The only reason we did is because we decided to go to the game at the last minute and this hotel was the only one with availability. Now we know why.
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- Also Known As:
- Hyatt Place Dallas/Grand Prairie Hotel Grand Prairie
- Hyatt Place Grand Prairie
- Grand Prairie Hyatt
- Hyatt Grand Prairie