We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Customer Service” 5 of 5 stars
Review of Hilton Garden Inn Granbury

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Garden Inn Granbury to your Saves list
Hilton Garden Inn Granbury
3.0 of 5 Hotel   |   635 Pearl Street, Granbury, TX 76048   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
2X Points Package
Ranked #1 of 14 Hotels in Granbury
Certificate of Excellence 2014
Kingfisher, Oklahoma, United States
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed April 18, 2013

We stayed at the Hilton for a business trip and had the pleasure of having an outstanding service representative by the name of Peggy check us in. Just when you think that the days of good service have come and gone, you have the pleasure of interacting with someone like Peggy who completely restores your faith in what it means to be friendly and serve with grace. Not only did she find a way to get one of our colleagues into a room during a time when the hotel was literally booked full, she went out of her way to make sure that we were comfortable and able to enjoy the luxuries that the hotel provides. I will be staying at the Hilton from here on out because of her awesome customer service and friendly disposition.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 24, 2013
Dear Jobe H

Awesome comment for Peggy! Each month we have a monthly celebration, celebrating birthdays, anniversaries, etc. I also will read out great comments that make it to Trip Advisor. It puts a real positive energy in the room for everyone and encourages other teammates. Your comment I will save for last this month as Peggy will win a gift card for it.

Thank you again for your wonderful comment on our team member Peggy!

Jason Stinnette
General Manager
HGI, Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

322 reviews from our community

Traveler rating
    183
    80
    36
    18
    5
See reviews for
94
92
11
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 14, 2013

The check in staff was friendly....the room was good...the beds were great...only response is ...I wish hotel cleaning staff would replace coffee cups with clean coffee cups..they are hardly ever clean at even good hotels...we didn't eat at the hotel...didn't have time to swim...But I have stayed here before..and the pool was good!!! Staff was great

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 17, 2013
Dear Hippomama45,

Thank you for your comments on our hotel. I have had our housekeeping department paying extra close attention to our coffee cups. Please let us know of your return so that we may show you why we are an industry leader in hospitality.

Sincerely,

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Tx
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 8, 2013

We booked late for a last minute weekend getaway and was thrilled to reserve a room on the lake-side of the property, as this hotel is literally on the banks of Lake Granbury. Looking out at the sun setting on the water with the lights beginning to spark around the shore was the perfect beginning to a relaxing weekend. The room was spotless and quiet and we loved the self-adjusting bed that allowed you to select your level of comfort. The front desk staff could not have been more welcoming and friendly. While the buffet breakfast was not complimentary, it did provide a wide variety of food, including made to order Eggs Benedict and do-it-yourself waffles, as well as fresh fruit and pastries. The restaurant staff was very present, friendly, and ready to help with any needs. Given the selections, the all-you-can-eat price was reasonable and comparable to other local 'sit-down' restaurants. The relaxing, comfortable restaurant is also open for lunch and dinner. We definitely will stay here the next time we need a close get-away!

Room Tip: Definitely ask for a lake-side room.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 10, 2013
Dear Grapelin,

Thank you for your wonderful comments on our hotel. We are pleased that you enjoyed your time with us. I will be sure pass along your comments to our staff here. We look forward to seeing you again in the near future.

Jason Stinnette
General Manager
Granbury HGI
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2013

This is a beautiful hotel on a nice lake. The bar/lounge is very comfy. The room doors are way too hard to open; no way could a wheelchair bound person get either in or out (emergency?). There is no hotel-wide PA system so when the power went out about 5pm we were left wondering what had happened. I found two emergency exit doors LOCKED! Breakfast was good but, of course, overpriced. The only king beds are in lake-view rooms and much pricy-er. 4 stars out of 5.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 17, 2013
Dear HGI Traveler,

I do apologize for the issues that arose on your stay. I have passed along your comments to our team and are looking into them. Please let me know of your return as I would like to invite you and your family to be our guests at breakfast.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

The nicest hotel in the area. We were greeted with fresh baked cookies and two bottles of water at check in. Everyone we delt with went out of their way to make us feel welcome. We elected the bed and breakfast offer for an additional $4 which was well worth the price. The chef cooked made to order omelets in addition to other breakfast selections. With taxes our rooms ran over $160 per night which was a bit pricey, but our stay was enjoyable.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 17, 2013
Dear HGI Traveler,

I am very pleased to have received your wonderful comments about our team here. They are very encouraged to hear of their great customer service!

Thank you again,

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 1, 2013

This is a good hotel for families, near most everything in Granbury. It is one of the newer hotels so the facilities are nice. Breakfast has most everything. We had a problem with loud neighbors late at night and the hotel took care of it. We thought the staff was very cordial and helpful. Good place to stay if you are taking day trips out to Glen Rose or Revolver Brewing. Only knock is that pool is rather small and can fill up with kids.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 2, 2013
Dear DallasLonghorn,

Thank you for your comments on our hotel, we are glad to hear you enjoyed your time with us. Keep us in mind for your weekend get-a-ways as well. The Beach will be open soon!

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherman, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2013

Was glad to find this hotel on the water during a trip to Granbury with some friends. Staff was really friendly. Breakfast buffet was hot and delicious. Room was comfortable and clean. What more can you ask for? Highly recommend!

Room Tip: Stay away from the elevators
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Granbury, responded to this review, April 2, 2013
Texguy,

Thank you for your awesome comments, I will be sure to pass them along to our staff! We look forward to seeing you again in the near future.

Jason Stinnette
General Manager
HGI Granbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Garden Inn Granbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Granbury

Address: 635 Pearl Street, Granbury, TX 76048
Phone Number:
Location: United States > Texas > Granbury
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Granbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Granbury 3*
Number of rooms: 106
Official Description (provided by the hotel):
The Hilton Garden Inn Granbury hotel overlooks the lake and is located within walking distance from downtown Granbury and a swimming beach. The Great American Grill® serves up a hot cooked-to-order breakfast each morning and hearty American dishes for dinner and evening room service. Enjoy complimentary high-speed internet. The hotel is adjacent to the convention center that has 8,000 square feet of meeting space. Utilize the complimentary 24-hour business center and WiFi. All rooms have refrigerators, microwaves, and adjustable beds. Rejuvenate in the indoor pool and whirlpool, or work out in the fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Hilton Hotels, Cheap Tickets, Odigeo, TripOnline SA, Hotels.com, Hotwire and Agoda so you can book your Hilton Garden Inn Granbury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Granbury Hotel Granbury

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Granbury, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.