Upon first glance, the rooms are clean, the bedding nice and I thought this was going to be just fine. However, when it came time to go to sleep, little did I know that the walls were paper thin. No exaggeration. I could hear the guy clear his throat in the next room. I know, could've been worse. To add insult to injury, he also had a little Chihuahua that would not stop barking...ALL NIGHT LONG! When checking out the next morning, I thought I'd let management know about the noisiness and the inability to get a good night's sleep for $100+. I'm a firm believer that you make a better impression if you handle stress in a nice, mannerly way...at first. When I nicely mentioned this to Cyndi, the manager, rather than say, "oh, I'm so sorry", her first words were, "well, did you call the front desk?" And she wasn't being nice back. This put me off, because I couldn't believe my ears at first. She then brusquely asked me where my room was and which one was the one with the dog. She said she'd let them know. There was no offer of compensation, no apology whatsoever and nothing "managerial" took place at all. She needs some customer service training. I felt sorry for the young lady working behind the counter as she looked embarrassed for the situation. So, after all of this, I will not be going back to Comfort Suites in Granbury and I don't recommend it to any travelers either.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.