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“Good hotel in the oil patch” 4 of 5 stars
Review of Holiday Inn Express & Suites Gonzales

Holiday Inn Express & Suites Gonzales
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Holiday Inn Express & Suites Gonzales
2.5 of 5 Hotel   |   126 Middle Buster Road, Gonzales, TX 78629   |  
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Ranked #2 of 8 Hotels in Gonzales
2 reviews
“Good hotel in the oil patch”
4 of 5 stars Reviewed July 18, 2013

The Holiday Inn Express in Gonzales, Texas is a good hotel for the Oil patch in the Eagle Ford Shale. The rates are a bit high, but I suspect demand really dictates this in the area. There are few hotels around of this caliber, so Holiday Inn is setting the price at what the market will bear. As far as the hotel goes, it is new and clean. The rooms are nice and appointed to Holiday Inn standards. We had trouble with the Wi-Fi internet working and had to mention it 3 times to the front desk over our 3 day stay for them to get it taken care of. We were offered a cable hook up to the system, but none of our equipment had that capability. The breakfast buffet was good, but rather minimalist. It was clearly designed to feed their target audience (oil field workers). There wasn't much of a selection on light things like yogurt. The first day we were there, the bacon was cooked extra crispy and the biscuits were cold, but we had missed their targeted rush time, so this was kind of what was left. The second day, we were up much earlier and this seemed to make a big difference in freshness, although the selections remained rather rudimentary. Over all, I would call this a good hotel for it's location.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, July 22, 2013
We would like to thank you for allowing us to accommodate you and yours. We greatly appreciate you taking the time to let us know how your stay was. We are pleased you enjoyed our hotel and staff. We apologize for the inconvenience of our front desk staff not resetting and solving the WIFI issue more quickly for you. We will be discussing this with our staff to better solve your problems at a faster rate. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

The staff are very friendly and accommodating at the HIEX Gonzales!! The rooms are clan and the breakfast area is great!! The manager, Alison, is very nice and wants the best for customers!! Stay here, it's nice along with it's sister hotel, the Sleep Inn!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, April 17, 2013
Thank you for allowing us to accommodate you and yours when visiting Gonzales, Texas! We value your opinion and are very pleased you enjoyed our hotel. We hope to see you again soon!
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Austin, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2013

The hotel is attractive, clean; and, the staff was pleasant and helpful. The bed was very comfortable too. We enjoyed the breakfast as well. It was too cool to use the pool; but, we still enjoyed sitting next to it and relaxing at the end of the day. (Hope they add some plants etc to spruce it up more for the summer.)

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, April 15, 2013
Thank you so much for taking the time to let us know how your stay was! We value your opinion and like to hear were we can improve. I will work on sprucing up our pool area with more plants. Thank you for that suggestion! We hope you will join us again on your next visit to Gonzales, Texas.
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Johnson City, Texas
1 review
5 of 5 stars Reviewed April 11, 2013

Just stayed at this hotel, new, was clean, and staff was excellent!!! Went above and beyond during my stay. Had silly billing issue but the manager and staff were awesome. Stay here!!!!! They are awesome here!!!!!!!!!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, April 15, 2013
We thank you so much for choosing to stay with us! It was our pleasure to serve you and yours! We are very happy to hear you were pleased with your stay! Please come and stay with us again on your next visit to the Gonzales area!
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Portland, Texas
1 review
5 of 5 stars Reviewed April 7, 2013

I loved my stay here. I always look for the most recent reviews before I select a hotel and this one met up to the reviews I read. So clean. Bed was very comfortable. The receptionist for check in was not very professional in her attire but that was not my top priority. The continental breakfast is not available on the weekends but didn't mind cause we ate at an awesome little mexican restaurant in town. I recommend this hotel and would definitely stay here again. Thank you for keeping your hotel clean and comfortable.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, April 9, 2013
Thank you for allowing us to accommodate you and yours. We greatly value your response on your experience at our hotel. We have great pride in our cleanliness and staff service. I will look into the appearance of all our staff. Thank you for your feedback. We look forward to seeing you on your next visit to the Gonzales, TX area.
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Kalispell
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 5, 2013

We will pay more for a unique or very nice hotel, but this was way over priced. We had the usual items, refrigerator, microwave, tv, breakfast, comfortable beds, basically the same thing most hotels provide. The staff was a little snippy, and the hot breakfast trays were mostly empty when we arrived and there was still an hour left for serving. We waited about 10 minutes for the items to be refilled. We paid $190 with tax, for an $89 dollar room. Suggest you shop around before selecting this motel.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, April 9, 2013
We would like to thank you for responding to us online. We are sorry you were not happy with the value of your room. We welcome your feedback. Please do not hesitate to contact us with any issues. Thank you again and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 23, 2013

This high priced and shoddily built and maintained taveler trap is a good place to avoid. HIE usually has a decent breakfast but they managed to dry it out and serve it with such aloofness that it fell far short of being a decent breakfast. I am surprised that the Holiday Inn Espress franchise folks have allowed this establishment to tarnish the name. Overpriced, sloppy, ill-managed and disappointing.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison R, General Manager at Holiday Inn Express & Suites Gonzales, responded to this review, March 25, 2013
Thank you for allowing us to accommodate you and yours while in the Gonzales, Texas area. I am sorry if our newly built establishment fell short in your opinion. We pride ourselves on the wonderful staff and beautiful hotel we have. I thank your for taking the time to give us a review. I will be sharing this with our entire staff and owners. Please come and visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Gonzales

Address: 126 Middle Buster Road, Gonzales, TX 78629
Phone Number:
Location: United States > Texas > Gonzales
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Gonzales
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Gonzales 2.5*
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