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“Very Kind Guys” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites - Glen Rose

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Holiday Inn Express Hotel & Suites - Glen Rose
2.5 of 5 Hotel   |   113 Paluxy Summit Boulevard, Glen Rose, TX 76043   |  
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Ranked #1 of 8 Hotels in Glen Rose
Certificate of Excellence 2014
Nairo
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Very Kind Guys”
5 of 5 stars Reviewed March 30, 2013

We spent just a night my wife and our two daughters we truly Loved the place. Very quiet, staff were relating to us in the kindest way. We particularly appreciate the young Lady who was at the reception that Sartuday night we were there. Kudos to Manager Steve ,he was serving us during breakfast like none other. My daughter talks good of him because he gave her the tiny dinasors. dolphin and colina mucho gracias tu servicio excelente. We will be back one more time.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, May 23, 2013
We loved reading your review! And just seeing your daughter smile was an incredible experience for me and our staff! I will also pass on your kind comments to Corina and Defina, as well as the rest of our team. Hurry back!

Best regards,
Steven Garcia
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227 reviews from our community

Traveler rating
    187
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103
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Any
English first
Grapevine, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2013

WOW! I travel for work almost weekly and rarely encounter this type of experience! Planned a last minute trip for spring break to Fossil Rim Dinosaur Park and here is how these people accomodated us (huge kudo's to Jon specifically!!) a.) got us connecting rooms to accomodate our little girls, b.) checked us in early and shifted house keeping to clean our rooms so we could get in them early c.) unloaded all of our bags to our rooms while we were gone and called us when the rooms were ready, d.) this hotel is BEAUTIFUL (don't let the 'express' fool you). e.) offered discount tickets to the park and told us 'insider' tips. f.) manager gave us coupons for the pizza place to deliver and was super kind g.) ALL staff was wonderful and I wish I could remember all of their names. h.) the breakfast was fantastic i.) Jon remembered our names when we checked out and said he would be excited to see us back for a longer stay. Really, what a pleasure to stay in this super lovely, super friendly, super clean, family oriented hotel. What a nice, nice suprise for a fun stay :) They display their Holiday Inn awards for service proudly at their front desk and I understand why!

Room Tip: We were on the first floor at the end and it was great. Really quite and near exit to load up our v...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
Our team couldn't have been happier to read your thoughful review! It was also nice that you spotlighted Jon for his service. We're lucky to have him with us. I hope you stop back by when you're in the area next time.

Best regards,
Steven Garcia
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Tyler, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

We chose Holiday Inn express in Glen Rose because of the overwhelmingly terrific reviews. We were not disappointed. The manager of the property, Steve, personally checked us in and was eager to ensure we had a lovely stay by pointing us to a restaurant for lunch that he felt would fit what we were looking for. He also ensured we were on the ground floor near an outside door since we were traveling with our small dog and would need to take her out for to take care of her business. The property was clean and very well maintained with an up to date decor. The breakfast offered a wide variety of options to select from. Steve even accomodated a late check out request the day we were to leave. We were to going to Fossil Rim the morning we were to check out. I noticed on the Fossil Rim website that pets, even if kenneled in side the car, were NOT allowed into the park. If it were not for Steve allowing us an extra hour to check out we would have missed this lovely park altogether. We were able to leave our dog at the hotel, get to Fossile Rim when it opened, do the drive and be back by noon to get checked out. It worked out perfectly and we certainly owe Steve a word of gratitude! Be sure to see if any of the discounts offered by Holiday Inn Express apply to you; we received the military rate which saved us quite a bit. The hotel is only 6 to 9 miles from Fossil Rim and Dinosaur Valley State Park so the location is quite good relative to these attractions.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
You are VERY welcome for anything we did to make your stay the best it could be! Afterall, you are the reason we are here, and we enjoyed hosting you as much as you enjoyed staying with us. Thank you for your kind review and come back soon; we'll have a nice bottom floor room by the door for you!

Best regard,
Steven Garcia
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Tyler, Texas
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2013

I booked the room through travelocity, reasonably priced. We went for our anniversary and they did upgrade us to a room with jacuzzi. The problem being when we went to use it the jacuzzi, it had at least 10 or more pubic hairs left from previous guest. Being our anniversary and not wanting to ruin our night I cleaned the jacuzzi. next problem only two of the jets were working on it but we made due. In the morning, 7:30 am, we woke to a child running across the floor in the room above us and the TV blaring. We woke up went to eat and to state park, we arrived back at room around 1:30 pm and this child was still running across the floor and continued until we couldn't take it anymore. I called and requested another room and I didn't care if it had a jacuzzi or not. They did oblige us and moved us up to the 3rd floor which is what I would suggest to anyone booking here. We still didn't escape parent's not controlling their children but this time it was kids running up and down the halls screaming and playing with remote controls cars. we got up got dressed and packed to leave. As we stepped out of the elevator we were met with kids playing with remote controlled cars and if my husband wouldn't have stopped in his tracks he would have been tripped. The car ran into his foot as we stepped from the elevator. The manager could have said something to parents, this could have been a costly accident. The hotel manager's were nice and for the most part the hotel was clean, with the exception of the jacuzzi. We didn't even bother with the free breakfast, so can't comment on it. I would probably stay there again but request top floor, end of hall away from exit. Not their fault about the kids, just the nasty jacuzzi.

Room Tip: Upstairs room away from exit if you don't have children. People with children should stay on bot...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
Dear rockysmts1063,

Thank you for posting a review of our property. We are deeply sorry we fell below your expectations and we would also like to apologize for any disturbance you have experienced during your stay. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,

Janice A
Case Manager
IHGCare
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McKinney, Texas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2013

This "Express" Inn feels more like a full service hotel. It is beautifully decorated. The breakfast room looks like a fine dining establishment. Tasty variety of foods for free breakfast. Nice pool/jacuzzi area. Mindful of kids (toy trunk at pool, eve movie with treats) Thick, comfy beds/pillows/towels. Gen Mgr and staff very attentive and eager to please. In Glen Rose, this is the place to stay!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
It was our pleasure having you stay with us. We're so glad you enjoyed our movies, pool area and, most importantly, our service! Hopefully we'll see you again sometime soon!!

Thank you again,
Steven Garcia
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Texas USA
Top Contributor
241 reviews 241 reviews
62 hotel reviews
Reviews in 89 cities Reviews in 89 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed March 10, 2013

The Holiday Inn Express in Glen Rose shows that the owners and staff take a lot of pride in their Hotel. Very friendly helpful service and VERY CLEAN. The breakfasts seem to be better, fresher and very well stocked with plenty of seating room. The outside spa attached to the swimming pool is very nice and well maintained also.
There are so many things to do in the area and this is a great base and just minutes from the Historic downtown area and conveniently located to everything.
As you can tell from the write up we had a great stay and as a regular at HIE this definitely is one of the best.

Room Tip: Great Location to everything and just 5 minutes from the Dinosaur Park and great restaurants.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
We're gratefull for you review. The pride our team has in this hotel is driven solely by our guests. The fact that you enjoyed your stay makes it all worth it to us. Please come back to see us again soon, even if you're just passing through. I'll buy you a cup of coffee!

Regards,
Steven Garcia
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Aledo, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 26, 2013

Stayed here for 1 night for a basketball tournanment. Real nice place to stay. The beds were very comfortable. The hotel was overall very clean and the front desk staff was very friendly. The breakfast was decent but not the best I've had at an Express. I would stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGLRTX, General Manager at Holiday Inn Express Hotel & Suites - Glen Rose, responded to this review, March 26, 2013
Your review was much appreciated. If there are any specific suggestions to make us better, please let us know--particularly with our breakfast. Hurry back!

Many thanks!

Steven Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Glen Rose

Address: 113 Paluxy Summit Boulevard, Glen Rose, TX 76043
Phone Number:
Location: United States > Texas > Glen Rose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Glen Rose
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Glen Rose 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites in Glen Rose, Texas. Located on the outskirts of Dallas and Fort Worth, Glen Rose is rich in family fun and relaxation. The Holiday Inn Express & Suites - Glen Rose is located in the heart of this charming town and is close to all its attractions and businesses. Leisure travelers will find the hotel is close to prehistoric sites and archaeological digs such as Dinosaur Valley State Park, featuring some of the best preserved dinosaur tracks in the world. The Park also offers hiking and biking trails. Nearby Dinosaur World has over 100 life-size dinosaur statues. Enjoy Fossil Rim Wildlife Center with over 1,000 animals from 50 different species, roaming free in a natural habitat on more than 1,700 acres. Squaw Valley Golf Course, across from the hotel, has two 18-Hole Championship Courses. Business travelers will appreciate that we are just minutes away from the Somervell Expo Center, which hosts a number of Livestock Shows, Equestrian Events, Rodeos and conventions throughout the year. Also close by are Glen Rose schools, Glen Rose Medical Center, and the Comanche Peak Power Plant. Our beautifully appointed hotel offers you free high-speed Internet access throughout the hotel. A free hot breakfast is served in the Great Room every morning. With many unexpected amenities, there is no reason you shouldn't Stay Smart at the premiere hotel in Glen Rose, TX with Traditional Texas Hospitality. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Glen Rose
Holiday Inn Glen Rose

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