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“One word sums up this place.... AWESOME” 4 of 5 stars
Review of Holiday Inn Garland

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Holiday Inn Garland
3.0 of 5 Hotel   |   5110 North George Bush Freeway, Garland, TX 75040   |  
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Ranked #4 of 14 Hotels in Garland
Wellington, New Zealand
1 review
“One word sums up this place.... AWESOME”
4 of 5 stars Reviewed April 25, 2011

Rooms were spacious and comfortable,food was of high standard and staff were pleasant and helpful,we even had a free shuttle service to where ever we wanted to go within 15km....

  • Stayed April 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul B, General Manager at Holiday Inn Garland, responded to this review, October 1, 2011
Dear Guest, Thanks for your comments, we value them and will do everything to make sure that we exceed your expectation when visiting garland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2011

I work for AAA And to show off their new hotel the sales manager gave us some free weekend stays, so I decided to take my partner for Valentine's Day. Very nice hotel. The room was spacious, clean, and open so we didn't feel cramped. They could use some more drawers for storage though. The bed was nice, but a little too firm for me. They also gave you an option for the pillows. When we got in the room the pillows had lables letting you know which were firm and which were soft. The bathroom was nice too, but I did feel a little cramped in there. The breakfast buffet was pretty good. We got there around 8am and there weren't many people there, and plenty of food left. They have a make your own waffle iron, but they don't let you make it on your own for liability reasons, lol. All the staff we interacted with were very nice and helpful. Overall, a nice hotel for business or a quick getaway, close to plenty of options for food and entertainment!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2010

The new Holiday Inn Garland off PGBT is a great location, and a great value. I booked two ajoining rooms with two queen beds since a Suite was not available. This this is a new hotel, the rooms, decor, etc. were all in excellent condition. The beds have two different types of pillows for those who like firm or soft; nice feature. It has an indoor pool and hot tub which is especially nice in the winter. It has a very small workout room; two treadmills, one eliptical machine, and one stationary bike.
Onenegative would be the Saturday breakfast buffet. Arriving at 9:00 am, there was no bacon, and only 3 biscuits with a small amount of gravy left. When asked if more would be coming, the reply was "no that is all there is left." Big surprise for those that came after us to eat, and there were more that came. They did offer scrambled eggs, breakfast potatoes, sausage, and Texas shaped waffles (a little too large and batter tasting). I did have to go to other tables and snag silverware from the tables, and then asked the staff for one more. One wait staff was on his PC at the other side of the room. The receptionist had to even go over to ask him to get a table ready for the next guests who came in to eat. The cost is $8.95 not including drinks. Also, the wait staff working (1 male, 1 female) were not in Holiday Inn attire; street clothes. I'd think those representing the brand Holiday Inn would also be in dress shirt with the Logo.
The waiting area off the dining had good seats, but located too far from a fireplace. When asked if the fireplace could be turn on, I was informed it was not working for whatever reason. Isn't this a new hotel?
Overall, it was a great stay with minor details that I'm sure will improve; hopefully.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Garland

Address: 5110 North George Bush Freeway, Garland, TX 75040
Phone Number:
Location: United States > Texas > Garland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #4 of 14 Hotels in Garland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Garland 3*
Number of rooms: 134
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Also Known As:
Holiday Inn Garland Hotel Garland

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