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“Only nice the first stay if booked second party” 2 of 5 stars
Review of The Tremont House, A Wyndham Grand Hotel

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The Tremont House, A Wyndham Grand Hotel
4.0 of 5 Hotel   |   2300 Ship's Mechanic Row, Galveston, Galveston Island, TX 77550   |  
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Ranked #2 of 49 Hotels in Galveston
Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Only nice the first stay if booked second party”
2 of 5 stars Reviewed November 21, 2012

The first stay was with a hotel site, and the staff was so nice, giving me a bigger room than booked, however when I went back, I was out and out told a lie. I was told the hotel was sold out, and while one room was not released to me and housekeeping was finishing it, it was given to another party after they told me to wait for it. I was given the worst room in the house, and was told there were no other rooms for me. I found out from central reservations that it was another flat out lie, and I was treated as a second class citizen. I lost complete trust with the property, and felt they did not at all care for me as a guest because it was a discounted room rate.
I felt unsafe and unwanted there at all...dont stay here if you expect respect and first class treatment.

Room Tip: Corner rooms were larger with the two beds being the only reasonably sized rooms.
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 20, 2012

Good hotel at heart of all the fun. Great staff and big room....close to the oyster bar which is important. Would stay here again. I think it was newly updated because everything looked great. Not close to the beach but in November.....who cares

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed November 19, 2012

My wife and I stayed a weekend here and we really enjoyed the atmosphere. It is a classy place with great room service and layout. It is located close to the strand and is easy to get to and from the hotel. Would highly recommend.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2012 via mobile

Very nice European style hotel in the Strand District. The rooms are very big, with a view of the harbour. On the expensive side considering it is in Texas, but worth it. Europe on a Texas budget, will definitely consider staying there again

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Tremont House, A Wyndham Grand Hotel

Address: 2300 Ship's Mechanic Row, Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Galveston
#1 Business Hotel in Galveston
#2 Family Hotel in Galveston
#2 Romantic Hotel in Galveston
#3 Best Value Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Tremont House, A Wyndham Grand Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Tremont House Hotel Galveston is situated in the heart of the Strand Historic District. The Tremont House Hotel Galveston is located near many attractions such as The Bishop's Palace and Texas Seaport Museum. Taxis and rental cars offer travelers easy access to Galveston points of interest as well as to the airport. All rooms feature hardwood floors, 32" flat-screen TVs, and free Wi-Fi. Choose from queen or king size beds. Our Galveston hotel provides dinning options that are fresh, distinctive and delicious. On-site is the Tremont Café, which features Starbucks® coffee, pastries, a pizza oven, gourmet sandwiches, salads, soups and desserts. The Café serves breakfast, lunch and dinner as well as provide items for room service. Guests will find ample shopping and dining near the Tremont House Hotel Galveston. The hotel also offers a pool as well as access to the nearby Galveston Health and Racquet Club. ... more   less 
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Also Known As:
The Tremont Hotel
Wyndham Galveston
Galveston Wyndham

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