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“No complaints on the San Luis” 5 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
Hotel amenities
Ranked #14 of 49 Hotels in Galveston
Chillicothe, Ohio
Top Contributor
142 reviews 142 reviews
72 hotel reviews
Reviews in 88 cities Reviews in 88 cities
319 helpful votes 319 helpful votes
“No complaints on the San Luis”
5 of 5 stars Reviewed April 18, 2009

We stayed at the San Luis on
April 13, 2009. We had adjoining rooms for extended family, and were on the 14th floor. The rooms were very comfortable and well maintained. The views from the balcony were excellent. The pool area was very nice and was not crowded at the time we were there. I suppose it might be different in high season, but we were very well satisfied. We did not eat at the San Luis as prices seemed on the high side. Many convenient restaurants were within walking distance. The beach was across the street and down some steps at the seawall. It was clean and well maintained.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,008 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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SF Bay Area
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 15, 2009

My husband and I went on a cruise oo Galveston. Being that we are from California we decided to fly in the dayt. We stayed in the Club 10 @ The San Luis. It was a beautiful view from both sides of the building. The room was impressive and very modren although a bit cramped in size. The bathroom was so modren but the sinks weren't very functionable (the water splashed out all over the counters).
The service there was real pleaseant. As a guest in the Club 10, we were taken to the Port of Galveston by a personal driver in a Cadi Escalde, much better then the general shuttle. The diver was very pleasant and gave a lot of historical information about the city.
The pool was nice and very warm, but the music from that area was a bit annoying by 1 AM (it can be heard from your room). But that is to be expected in a resort town. It is comparable (at least the room we stayed in) to The Palms in Las Vegas. Alhtough iI did notice the other floors looked very outdated. I would not recomend this hotel for someone that will be taking a cruise - it is very far from the Port and not much to do in the surrounding area (other then the beach).

  • Stayed April 2009
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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texas
1 review
3 of 5 stars Reviewed March 23, 2009

It a beautiful place to stay, but for the price I can not see people coming to outside bar and pool from OFF THE STREET. The POOL and Outside bar should be for the people staying at the hotle ONLY. The lanuage from the people, and being to crowded was bad. When you go there to have fun with your Grandkids or kids, you do not want to pay that BIG price to have people from off the street to be there too. You should do something about outsiders coming in. We may this there again if something is done SOON. Would I recommend this HOTEL AGAIN, not if something isn't done about the problem. There are other nice places in Galveston to stay and not so crowded.

  • Stayed March 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Middletown, CT
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2009

We had a very nice stay at the San Luis. I go to a business conference every February in Galvaston and usually stay at Moody Gardens. This time they were overbooked so we decided to book a room at the San Luis. Not knowing what to expect i must say we were very pleasantly suprised... the staff was exceptional.. check in was easy and we were moved to the 15th floor. Awesome view of the gulf very clean room and well appointed. Hotel and grounds are beautifull... pool and pool bar very nice. We had dinner in the hotel resturant and it was as good as any New York Steakhouse I have been to. Again we didnt expect this to be this good.. but we were so impressed we plan to go back for an extended stay...

  • Stayed February 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Houston,TX
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 10, 2009

After having a baby 15 months ago, my wife and I decided we would have a night away from baby for the first time. We chose the San Luis for this special occasion. I reserved a room with a king-sized bed about 3 weeks in advance and had a confirmation email. The room was to cost about $240 for the night. Upon checking in, we were told we were being ‘upgraded’ to a hospitality suite. The suite was big, but was not a proper room. There was a giant conference table and two full-sized Murphy beds instead of a king-sized bed. This was not mentioned when we were checking in. We felt this was not an ‘upgrade’ at all and that we were told this to prevent us from complaining. We called the desk to change rooms and were told the manager needed to be consulted. After waiting about 20 minutes, we called the desk again and were told that no rooms were left to move to. I’m not sure how long we would have had to wait for a response. We complained about not getting what we reserved and they knocked the price down to $99 and gave us a free round of drinks at the bar. While I appreciated the price break, in my opinion this room was not even worth $99. Also, the money wasn’t the main concern. This was supposed to be a special occasion, and the hotel was a big letdown. Also, to have us sleep in a full-sized Murphy bed was ridiculous. This is supposed to be a fancy hotel. If I wanted to sleep in a bed like that I would still be in the efficiency apartment I rented in the early ‘90s. We have a king-sized bed at home, but paid $99 to sleep on a tiny Murphy bed! The icing on the cake came when we were leaving - the valet brought our car around and it was covered in bird poop. The valet wiped off some of it, but there was a lot left on my vehicle. All in all, this was one of the worst hotel experiences I’ve ever had. I hope they can improve their service so this doesn’t happen to others.

  • Liked — Location
  • Disliked — Everything else
  • Stayed February 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paphos
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed February 8, 2009

We returned to the best hotel in Galveston,we've visited the others.That's a measure of how bad the hotels in Galveston are.The good--They upgraded us and the hotel is quite smart and well presented.Josey Blume on reception looked after us extremely well.The room staff are O K and the feel is quite opulent.The bad--The road in front is noisy and the pool bar in front is VERY noisy till late but they only have single glazed windows which would make an enormous difference.They have "sic" upgraded the 10th floor with dark furnishings which they think makes it look upmarket but it actually looks dark and depressing.The really disappointing thing is that we put all this in a tripadvisor report last year and they either don't read them or more likely are too arrogant to listen.Pity their employees!
The really sad thing is that Galveston is great---eat at Saltgrass and Tortuga--on the front and very reasonable.If you go to Galveston please go here but kick their [--] over the negative aspects.

  • Liked — Space and comfort
  • Disliked — Single glazed windows
  • Stayed January 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Mirada, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 2, 2009

It was a very nice 4 night stay. Reservations gave us the room they promised. The room over looked the beach with a beautiful view. I spent extra hoping for a conciere service (like offered by Hyatt or Marriott) continiental breakfast or afternoon snacks. The breakfast was the same each morning & fresh. The selection was kinda of sparse. It wouould have been nice to have different fruits like apples or bananas. We had to ask for plates the first day. There was no afternoon snack time.
The room was spacious, and bed was very restful. Restrooms were nice and TV was ok.
All rooms appear to face the beach. Restaurants were A-ok and its H2o bar was nice and warm with it's out door heaters. The pool was getting worked on (which starts after 8am) but the pool area looks like fun during the summer.
We were very pleased with the overall performance of the staff considering what they just went through ( Hurricane IKE). I went to a party there and their catering service food was good.
San Luis is considered a 4 star hotel and they appear to be achieivng that.

  • Liked — The bed was restful
  • Disliked — I thought valet parking was pricey for this time of year, and the contential breakfast was sparse.
  • Stayed January 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#4 Luxury Hotel in Galveston
#8 On the Beach Hotel in Galveston
#9 Business Hotel in Galveston
#9 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The San Luis Resort 4*
Number of rooms: 250
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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