We arrived on Thursday after 4 on Thanksgiving day - entrance decorated beautiful. Christmas already. Our room was ready on the CLub 10 level - adults only. We didn't get our welcome champagne on arrival - they told us they were out. Each and every staff person were very friendly - had blankets to hand out at the H2O bar around the fire pit. Nice atmosphere. Besides the champagne not being there, and 2 hour wait for a hamburger from room service everything else was really nice. The AC didn't work the first night but they sent someone up right away and gave us chocolates. It was our anniversary so I wasn't going to let anything bring us down. Had a great dinner at the Grotto - then one evening went over to Landrys and had a great dinner. The weather was chilly but the pool was heated and nice. Not too crowded .....Everyone was super nice.