The San Luis is a hotel with a lot of potential. Wonderful bell boys/ valet. Loved the front desk people. However, the pool was just a hot mess. The waitresses seemed to intentionally NOT want to make eye contact or take drink/ food orders. They all seemed young, and not properly trained. It was almost comical, yet not.
We waited a half hour to get someone to bring us a menu.... Then they had attitude like we were bothering them.
Also noted many others "trying" to get their attention.
Then to our dismay, we started people watching. Drunk, inappropriate behavior from adults in the pool/ mixed with families with little kids. Water quality, hazy at best.
Steakhouse was excellent, as was the piano bar.
Rooms were clean.
Will probably try one of the other resorts next time especially if I happen to bring my children.