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“Nice, but there are drawbacks” 3 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #17 of 49 hotels in Galveston
Orlando, Florida
Top Contributor
103 reviews 103 reviews
43 hotel reviews
Reviews in 45 cities Reviews in 45 cities
132 helpful votes 132 helpful votes
“Nice, but there are drawbacks”
3 of 5 stars Reviewed June 19, 2013

First, the rooms (we had two) were very nice with plenty of room, however, there is no refrigerator available, so you cannot keep beverages or left overs in your room. We had high rooms overlooking the pool and bar area. While some have complained about bar noise at night, even though we were there on a Friday night, we did not notice that as much as the noise of the patrons returning to their rooms :-)
The restaurant and bar staff were all great and the restaurant in the hotel was fabulous, but quite overpriced. That said, the front desk staff could use some work. Although very polite, they truly don't care how your stay went, as long as you pay the bill.
Parking can be difficult unless you want to pay valet fees. Otherwise, it is around back and across the street, which is unfair to those with handicap placards (such as us - there was a member in our group who cannot walk very far; age 82). They should make an effort to assist handicap placard vehicles with free valet, or better suited parking.
The work out facilities were all "out of service". When I asked at the spa about the facilities, the first asked me what room I was in (does that matter?) and then told me that someone had been working on them. OK, off to the front desk. Yes, maam, what room are you in? OK, getting the picture now..the people who upgrade to the fancy floor get "priority use" of the facilities, which apparently means no one else gets to use them. They politely tell me I can go to their sister property, the Holiday Inn. Which has a work out room that is 10x10, non air-conditioned and had at the time, one operable bike...I was looking for a functioning treadmill.
In any case the front desk politely told me that they appreciated my concern. I'm not sure what I expected, but that wasn't it.
SanLuis is a beautiful property in a good location, but I'm not sure it is worth what I paid, and certainly not worthy what they charge in High season.

Room Tip: Ask for a room on a high floor, and away from the elevator bank
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, June 28, 2013
We appreciate you taking time to review your stay with us. Most of our guest rooms do not come with a refrigerator, but we are glad to put one in your room if you request it before your arrival or at check in. We do have several handicapped parking spaces located just outside the doors from our north entrance, the entrance used by anyone who self parks.
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783 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Beaumont, Texas
Top Contributor
116 reviews 116 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed June 19, 2013

This is our favorite spot to stay in Galveston. The staff is excellent. They always use your name when addressing you. The valet staff as always is the best. Kyle our valet was wonderful. The pool area the lounge chairs have all new covers looks great. Pool service is good plently of satff to help with your needs. Our 2 boys love the pool. The hotel has a great view of the ocean and frankly it doesn't matter what room or floor you are on. There are plently of places to eat within walking distance of the hotel. I would recommend The Steakhouse in the hotel if your looking for thats special dinner, you will not find any better steak on the island. The entire really works to make your stay a great experience. Kudos to all of them.

Room Tip: All the rooms have ocean views so you don't need to upgarde to have a good view of the ocean.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SanLuisGM, Manager at The San Luis Resort, responded to this review, July 1, 2013
It sounds like you enjoyed all of the amenities- from our on-site restaurants to our pool- for your entire family. So glad to know you enjoyed your stay and we look forward to seeing you again soon.
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Dallas, Texas
1 review
5 of 5 stars Reviewed June 18, 2013

Everything was as they promised. Worth the stay and the money. The lady at the front desk "tonya" was the greatest. The hotel was modern, the bar by the pool was very nice. Room service was awesome and the nightly turn down was great. Would like to go back again.

Room Tip: Ask for the red club..... Like a second honeymoon
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, July 1, 2013
Happy Anniversary and we're so pleased you chose to spend it with us! We hope to welcome you back sooner than your next anniversary.
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Spring, Texas
2 reviews
5 of 5 stars Reviewed June 18, 2013

We have stayed at the San Luis previously and have always been pleased. This time we chose to upgrade to a VIP room on the second from the top floor because it was our 35th anniversary and because Travelocity had a deal where you saved 10 percent if it was over $200. We arrived at check in time and no line. The desk help were polite and efficient. Our VIP floor had bottled water, Snickers, M&M's, other candies and apples set up in the commons area. Likewise, in the morning there was Starbucks coffee, all kinds of cut up fresh fruit, juices, and various sweet carbs including muffins, donuts, and Danish. While we never used the pool, we never saw a shortage of chaise lounges for those at the pool. The guys doing valet parking were all friendly, polite, helpful, and always offering free bottled water. We were especially impressed with Matt. Our room was tastefully decorated and comfortable. We love sitting on our private balcony with a view of the gulf!
We love theSan Luis!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2013

We have been lucky enough to have stayed at the San Luis numerous times and each time we enjoy it more and more. The staff is the best i have ever dealt with at any place we have ever stayed. Very polite, curtious and willing to help with any thing we need to make our stay better. Can't imagine staying anywhere else. The Steakhouse and all amenities are great. Breakfast was great and we just can't say enough good things about the place.

Room Tip: Don't be cheap. It's worth it to spend a couple extra bucks to see the dolphins from your ba...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, July 1, 2013
Dolphins from your balcony- what a site!! Thanks for staying with us and we look forward to welcoming you back soon.
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Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 16, 2013 via mobile

We stayed the weekend at the club 10 level floor where we paid extra for an extra promised service. The room was excellent, really modern and great bed. The pool and H2O bar was excellent with good food and drinks.
However what was promised was not delivered. First of all when we arrived the glass of champagne was not available, we were told they would be sent to our room. 30 mins after calling to remind them they arrived. Club 10 floor is an adults only floor but we kept hearing kids running and playing outside our room, even baby cry's during the night. The room was not cleaned when we got back at 4:30pm, we had to call for it to be cleaned. The promised nightly turn down service was also not provided both nights. Even breakfast we had to wait nearly 30 mins even having a VIP entry ticket.
When I pay extra for an upgraded service I expect the service to be delivered.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Lufkin, Texas, United States
1 review
5 of 5 stars Reviewed June 16, 2013

I went to this hotel for the TCEA Technology conference and when I arrived the other teachers attending had not arrived yet. They had the check for the room but they let me have my room anyway. I was not happy with my room because it did not have a view. I went to the front desk and they changed my room to a balcony view. Jana was my customer service rep and she was amazing and always smiling. Thanks again Jana. I will not stay in any other hotel in Galveston from now on. Thanks again Jana.

Also, the swim up bar is amazing!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, July 1, 2013
Thank you for recognizing one of our associates who made your stay! We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Luxury Hotel in Galveston
#8 On the Beach Hotel in Galveston
#8 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The San Luis Resort 4*
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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