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“Relaxing Business Trip” 4 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #16 of 49 hotels in Galveston
Houston, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Relaxing Business Trip”
4 of 5 stars Reviewed May 7, 2013

Our company had our conference at this hotel and I was very pleased! Check in was very smooth and quick. The view from my room was beautiful!! It made Galveston's dirty water look good!! It was the most peaceful and relaxing view that I have experienced in some time. Everyone was very accommodating and the atmosphere very pleasant. Would love to return but the prices are kinda steep!! I plan to return again in the near future.

Room Tip: Ask for a high room because they all face the gulf!!
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 13, 2013
We hope you and your colleagues had a successful meeting at our recently renovated conference center. We hope to welcome you back soon!

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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798 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Deer Park, Texas, United States
2 reviews
5 of 5 stars Reviewed May 7, 2013

The family and I have stayed at the San Luis a few times now, staring right after Hurricane Ike (to support local business). Even while in recuperation mode, they still concentrated on US. In the times we have stayed, there have been a few bumps; sometimes the four star steakhouse can snub newcomers a little, and pay your account with a credit card, NOT check card (I have had some scary computer errors empty a checking account with them, triple billing which was quickly corrected with bank fees paid, etc) . But the views are fantastic and the H2O pool/bar is awesome. We can walk the sea wall (which is right outside the entrance) and come back to the H2O bar for a cocktail at sunset while the teenagers hang in the pool just a few feet away. Beautiful.

Room Tip: Book floor number ten. This floor offers special perks for guests. Buffet, etc.
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 13, 2013
It's great to hear you enjoyed your stay with us- walking along Seawall, cocktails at H2o and a dinner at The Steakhouse. We appreciate your patronage and look forward to welcoming you back soon!

Regards,
Elizabeth Himes
Brand Manager

The family and I have stayed at the San Luis a few times now, staring right after Hurricane Ike (to support local business). Even while in recuperation mode, they still concentrated on US. In the times we have stayed, there have been a few bumps; sometimes the four star steakhouse can snub newcomers a little, and pay your account with a credit card, NOT check card (I have had some scary computer errors empty a checking account with them, triple billing which was quickly corrected with bank fees paid, etc) . But the views are fantastic and the H2O pool/bar is awesome. We can walk the sea wall (which is right outside the entrance) and come back to the H2O bar for a cocktail at sunset while the teenagers hang in the pool just a few feet away. Beautiful.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
5 of 5 stars Reviewed May 7, 2013

I was a bit afraid that such a large hotel would be cold and impersonal..Not so... What a lovely place, open, airy rooms, great quiet bar and wonderful restaurant..Nice flowers and extra touches.. Will return!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Thank you for leaving a review of your recent stay. We're so pleased to hear we exceeded your expectations. We're ready to welcome you back soon!

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 6, 2013

The rooms have not been updated for a really long time. For the price, very dated! The overall grounds were fairly nice, however I think the rooms were old. Fresh paint, carpet, tile and a bathroom remodel is very much needed. I feel like nothing has been renovated in a really long time. Valet staff VERY GOOD. very attentive. Shower/bathroom VERY SMALL and ugly/old.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Thank you for sharing feedback about your recent stay with us. We are always working to improve our property, so I will share your feedback about your guest room with our managers. Additionally, thank you for mentioning you received great service from our valet staff. We hope to welcome you back soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 6, 2013

We ended up at the San Luis after we were highly disappointed at the Hotel Galvez. We booked a VIP room. We were greeted with glasses of champange. When we got to our VIP floor there was candy, water, and fruit available at no charge in the hall lobby. In the mornings, the hall lobby had Starbucks coffee and baskets of fruit. Our room was nice and clean. It had a free bottle of champagne, snacks, and 2 bottles of Fiji water. This room also came with free valet service and free buffet breakfast daily. We were not in our room 5 min and the front desk called to make sure we were happy in our room. They also had a turn down service that left you the next days weather forecast along with chocolates. They hotel bar and pool bar was awesome!! The blond at the bar had excellent customer service. She called us by our last name each and every time she spoke to us. I do not remember the last time I felt like I was waited on hand and foot and we travel at least once a month. The hotel is an older hotel, but they have done a really good job keeping it looking great. The gym definitely leaves a little to be desired, but I think the average guest does not even visit the gym. I would return back here every time I go to Galveston.

Room Tip: Go for the VIP Club 10 Floor.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Thank you so much for leaving feedback about your recent stay on our adults only VIP Club 10 floor. Our employees strive to provide the best guest service possible, so thank you for your comments. We hope you'll return and stay with us again soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galveston Island, Texas
1 review
5 of 5 stars Reviewed May 4, 2013

We live in Galveston & only had a short time for a getaway so we went to the San Luis and had a fabulous time. The pool area was beautiful and relaxing, the views from there and from our room were spectacular. The Steak House service and cuisine were outstanding, The piano bar was a great after dinner spot, Angello's beautiful music was the perfect end to a memorable evening. Can't say enough about how friendly and accommodating the staff is. Definitely a 5 Diamond establishment, why get on a plane or drive to far away destinations? The San Luis & Galveston have it all!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
We appreciate you taking the time to review your recent stay. It's exciting to know The San Luis is your choice hotel when you need a "staycation!" We hope you'll return again soon- the beach views are waiting for you!

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alabama
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 4, 2013

We were at the San Luis for a conference. The lobby was beautiful. Parking was plentiful in back and was both valet and self park. The pool area was gorgeous. The room was okay, bed was comfortable. View from the balcony was great especially at night with the ship lights in the distance. The bathroom was not great. Tub, commode, sinks, closet, coffee maker are all in the same room. Desk staff was friendly. Maid was not consistent about leaving bath mats and washclothes.

Room Tip: Higher floors equal better views.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Great to hear you stayed with us during a recent conference! I will share your feedback about housekeeping not providing washcloths & bath mats. We hope you'll return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Luxury Hotel in Galveston
#8 Business Hotel in Galveston
#8 On the Beach Hotel in Galveston
#11 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The San Luis Resort 4*
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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