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“Okay” 3 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #16 of 49 hotels in Galveston
alabama
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Okay”
3 of 5 stars Reviewed May 4, 2013

We were at the San Luis for a conference. The lobby was beautiful. Parking was plentiful in back and was both valet and self park. The pool area was gorgeous. The room was okay, bed was comfortable. View from the balcony was great especially at night with the ship lights in the distance. The bathroom was not great. Tub, commode, sinks, closet, coffee maker are all in the same room. Desk staff was friendly. Maid was not consistent about leaving bath mats and washclothes.

Room Tip: Higher floors equal better views.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Great to hear you stayed with us during a recent conference! I will share your feedback about housekeeping not providing washcloths & bath mats. We hope you'll return soon.
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834 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Pittsburgh, PA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 1, 2013

Good service, the common areas are in good shape but the rooms are in need of serious update. The paint in the bathroom is peeling, the showers are rusting and the carpets need urgent replacement.

The rooms are big, and all seem to have a good view of the bay.

The pool area is great and the bar is very good.

Room Tip: Rooms in the higher floors have a great view and the 10th floor is for adult guests only.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Thank you for your feedback about our spacious guestrooms & the beach views! We recently updated many of our guest rooms and bathrooms- we are continually looking for ways to improve our product, so thank you for the feedback.

Regards,
Elizabeth Himes
Brand Manager
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Santiago, Chile
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 1, 2013

We spent a weekend with children a few weeks ago, in April. The rooms were average but comfortable. Our room was arranged around 3 or 4 PM, which was way too late, even though we left early in the morning.The air conditioning in the corridor of our floor was freezing. The pool area was very nice and the service around the pool was outstanding. Breakfast was excellent.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
We appreciate you reviewing your stay with us. It's always great to hear when our guests enjoy our amenities- pool, service & food. We hope you'll return soon.

Regards,
Elizabeth Himes
Brand Manager
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Houston, Texas
Top Contributor
420 reviews 420 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed April 30, 2013

As anyone that reads my reviews knows that The San Luis is our favorite resort in Galveston. For the first time we got to experience attending a Wedding here. I must say that it is a beautiful venue for nuptials. The wedding took place outside at the Gazebo at 6:30 pm. The grounds were beautiful kept all around the Gazebo with plenty of green grass and an abundance of flowers planted all around. After the ceremony we went into the newly remodeled convention and party rooms. They were all done in deep rich earth tones and well appointed The food was served buffet style and while even made for a group everything was warm and tasted great..I also want to mention that we stayed on the 14th Floor in one of the newly renovated rooms...this time it was one of the large rooms that are on the end of the hallway by the elevator area. The room was huge, had a large garden tub and will probably end up being the room we request from now on.
The next day after the wedding we wanted to hang out at the pool...we ran into Simon who is one of the Directors there at the hotel. I must say that we always deal with Simon when we go to The San Luis. Hes friendly attentive and always...always helps us with our needs. He was able to quickly arrange us a late check out and one of the large "beds" that surround the pool. We ended up having such a great time that one one of the times Simon came by to check on us we told him we wanted to stay another night. Without us even having to leave the pool area Simon had our stay extended and even made sure that our room keys would still allow us into our room.
We greatly appreciate when someone at the hotel goes over and above the call of duty to make our stay special and Simon surely did that for us as he always does.

Room Tip: Ask for one of the large rooms on the end.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, May 7, 2013
Thank you for your praise of The San Luis & Simon, our Assistant Food & Beverage Director. I shared your feedback about his service with our management team- it's always great to recognize someone who made your stay! We look forward to welcoming you back soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 27, 2013

We have stayed at the San Luis several times, but the last time the room was terrible. We booked our room with the senior rate, so never do that. We were in a room that needed updating. The carpet was in terrible condition, we overlooked the roof, wallpaper coming off the wall, and on and on. We went back down to the front desk and they were very rude when we asked for an upgrade and we were willing to pay. They said you used the discount rate so we cannot upgrade you, and they made sure everyone heard this. This is the 3rd time we have had a terrible room. The past 3 times we have stayed at other hotels. We are going there again for Mother's Day and we will not use the senior rate, so let's hope our room is a little better. We stay there due to the beautiful pool area, but the cabana rental is higher than in St. Thomas or Hawaii.

Room Tip: Never book with a discount rate. The corner suites are beautiful.
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, April 30, 2013
Welcome back- we appreciate you staying with us multiple times and we look forward to welcoming you back over Mother's Day weekend.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 27, 2013

Convention center nice but book your hotel stay for large group somewhere else! Company spent 50K+ for event held at convention center. Fee included prepaid hotel rooms at The San Luis Resort. Well, can someone explain to me why hotel did not honor all reservations? Front desk finally located prepaid $$$$ when asked to trace but still unable to accommodate all guests with a room. Ain't that a hoot! They gladly accepted advanced payment. No concessions offered.

Stayed April 2013, traveled on business
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, April 30, 2013
Thank you for leaving feedback about your recent stay. I do apologize for the confusion with your group and encourage you to reach out to your meeting planner or the resort sales manager you booked with on-site. If I can assist and put you in contact with someone, please email ehimes@ldry.com as I can assure you this is not a typical situation and we would love the opportunity to rectify this.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 25, 2013

Great room--all of them are ocean view. They had a really nice pool area, with a separate slide pool for the kids (so they don't splash relaxing adults), and super comfy lounge chairs. The H20 bar was also really cool for ordering drinks while we swam.

Service was certainly above par. We had a very late dinner one night, with a group of about 10, and they took us to the restaurant in the hotel minibus. The kids had a blast doing that, and everyone got to ride together that way. They were so courteous, and we really appreciated that they did this for us.

However if a fitness center is important to you, take note that they do not have one accesible to hotel guests.

Room Tip: Have no fear! They all have ocean view!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, April 30, 2013
We appreciate your feedback about your recent stay- glad to hear our Valet team transported you and your guests for a late dinner! In regards to our fitness center, we do have a full fitness area located adjacent to Spa San Luis. There is elevator access as well as a winding stairwell, located just outside of the entrance to The Steakhouse. Thank you for staying with us and we look forward to welcoming you back soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Galveston
#8 On the Beach Hotel in Galveston
#9 Romantic Hotel in Galveston
#11 Business Hotel in Galveston
#16 Top resorts Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The San Luis Resort 4*
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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