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The San Luis Resort: Traveler Reviews

4.0 of 5
5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
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The San Luis Resort
Ranked #15 of 47 hotels in Galveston
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512 reviews from our community

Traveler rating
    205
    128
    69
    45
    65
See reviews for
Families
139
 
Couples
160
 
Solo
11
 
Business
62
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Wilcox, Saskatchewan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Fabulous, from the moment of check in.”
5 of 5 stars Reviewed January 16, 2013

Every moment was fabulous. Wonderful room, outstanding view of gulf. Valet staff-so polite, check-in - wonderful. Exceptional service - friendly, fun and VERY motivated to ensure best stay. Staff in the outside bar - shared knowledge of Island with comfort of heaters and great drinks. Cafe-exceptional food and when minor (very minor) concern expressed on temperature of side vegetable,we were surprised to receive treat in our room later - THANK YOU so much Elizabeth Hamric - you and your team are outstanding. We didn't eat at Stakehouse, so many options in Galveston, maybe next visit, which will not be too far away (even though we are coming from far away Saskatchewan, Canada).

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review
January 21, 2013
We love hearing you are already planning your next visit with us! Thank you for the feedback about the excellent service you received from Elizabeth in The Cafe. We will certainly pass that along to her. We look forward to seeing you again soon!

Regards,
Elizabeth Himes
Brand Manager
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Good stay for my short vacation”
4 of 5 stars Reviewed January 16, 2013

Very nice lobby and grounds, too cold for a trip to the pool although it was very tempting. The pool is heated for winter, temperature was okay, I couldn't imagine getting out and making the run back to the lobby for warmth, none of the outdoor heater posts were on. The room was a bit outdated, bathroom a little tight, but a heck of a view of the gulf of mexico! Front desk was very friendly, no lines at check in or out. We visited the bar here too, overpriced but good service. Had a strawberry margarita, Mai tai, and we tried the chocolate cake, it was a very generous portion, too much for us to finish, was good. It was a little odd that the bar is a pathway from the kitchen to the steakhouse. There was a lounge singer who was talented. Security was present on the hotel grounds in full uniform, felt safe. Valet stand guys were good with giving out directions. As far as I could tell the hotel occupancy during my stay was very low, hardly any people walking around, which is fine with me, i like privacy

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review
January 21, 2013
We're pleased to hear you enjoyed your recent stay with us. If you return before January 26, be sure to check out our Galveston Restaurant Week menu available in The Cafe. Our chocolate cake isn't on there, but we think you'll enjoy our homemade New York-Style Cheesecake! We look forward to having you return again soon.

Regards,
Elizabeth Himes
Brand Manager
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Seabrook, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Hotel is way over- rated. Not worth the money! Rooms are worth about a $50.00 per night.”
2 of 5 stars Reviewed January 13, 2013 via mobile

Hotel is way over rated. The grounds are very nice. The lobby was very clean and the staff was helpful. Pool was nice. Pool staff was very good. From here it goes too bad. Rooms are very old and in need of a serious upgrade. AC did not work. It was fixed but took several calls and two service trips. Bathroom is very nasty. Plumbing fixtures were dirty and loose. Very dark bathroom. The shower curtain was almost to the point of coming off. Beds are old and uncomfortable with a terrible sag in the middle. Pillows were a joke. TV is outdated and remote did not work very well. The door jam allows about 1 inch of airspace to the bottom of door. This allows you to hear every sound from the hallway. Somebody could even stick a camera and take a pick of your room from the hallway. I had to stuff a towel in the space at night.
To give the hotel credit, they did discount my room rate to compensate for the AC problems. Will be my last stay here unless they upgrade the rooms!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cavjock about The San Luis Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review
January 21, 2013
Good news- we are currently upgrading our Guest rooms and Guest bathrooms! We appreciate the feedback you left and I will share it with the parties involved. We do appreciate your business and hope you will return to stay with us again. If I can be of further assistance, please email me at ehimes@ldry.com

Regards,
Elizabeth Himes
Brand Manager
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“Large rooms, great view”
4 of 5 stars Reviewed January 10, 2013

The rooms were large and comfortable bed. Older rooms though, but great view and had a blcony which I used. I would stay here again, great service. The H2O bar as a hit with our party here on a conference.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Will577 for Galveston
Ask Will577 about The San Luis Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review
January 21, 2013
We love hosting meetings at our Resort and are so glad you enjoyed your time with us! We'll be even more excited when our Conference Center is fully renovated at the end of January and we can offer all the latest and greatest for your your meeting needs. We look forward to having you return to stay with us again soon.

Regards,
Elizabeth Himes
Brand Manager
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great view”
5 of 5 stars Reviewed January 7, 2013

All the hotel rooms have a view of the gulf of Mexico. At sunset, nice colors cast on the balcony, although you may not be able to see the Sun directly. In the morning, you can see the sunrise in your bed. The hotel itself is beautiful. Lush green landscape, nice heated pool with swim up bar, water slide, hot tub. Parking is easy in the free self parking. Rain Forest Cafe and IHOP are right next door. There is also Landry's Seafood Grill.

The front desk staff is very nice. When we checked in, there was some wait. The front desk offered bottled water while we waited in line to check in.

There were some guests making loud noises late in the evening, maybe guests from a wedding party. To be fair, it is not the fault of the hotel.

There was a charge on my credit card from the hotel that should not be there. After I called the hotel, they corrected and refunded it immediately.

Overall, San Luis is a great place to stay in Galveston.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask collector_hunter about The San Luis Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review
January 21, 2013
We're so pleased to hear that you enjoyed your time with us. Next time you're down you'll have to take advantage of the discounted admission for the Galveston Island Historic Pleasure Pier that is available to all Guests who stay with us! We look forward to having you return again soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The San Luis Resort

Also Known As:
The San Luis Hotel Galveston
San Luis Hotel
The San Luis Hotel
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston
Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar/Lounge Beach Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Galveston
#4 Luxury Hotels in Galveston
#6 Business Hotels in Galveston
#7 On the Beach Hotels in Galveston
#14 Family Hotels in Galveston
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast’s finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. ft. IACC conference center and magnificent gulf views, it’s an ideal destination vacationers, business travel and corporate meetings. The AAA Four Diamond rated resort hotel offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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