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“Good stay for my short vacation” 4 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Ranked #17 of 49 hotels in Galveston
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good stay for my short vacation”
4 of 5 stars Reviewed January 16, 2013

Very nice lobby and grounds, too cold for a trip to the pool although it was very tempting. The pool is heated for winter, temperature was okay, I couldn't imagine getting out and making the run back to the lobby for warmth, none of the outdoor heater posts were on. The room was a bit outdated, bathroom a little tight, but a heck of a view of the gulf of mexico! Front desk was very friendly, no lines at check in or out. We visited the bar here too, overpriced but good service. Had a strawberry margarita, Mai tai, and we tried the chocolate cake, it was a very generous portion, too much for us to finish, was good. It was a little odd that the bar is a pathway from the kitchen to the steakhouse. There was a lounge singer who was talented. Security was present on the hotel grounds in full uniform, felt safe. Valet stand guys were good with giving out directions. As far as I could tell the hotel occupancy during my stay was very low, hardly any people walking around, which is fine with me, i like privacy

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
We're pleased to hear you enjoyed your recent stay with us. If you return before January 26, be sure to check out our Galveston Restaurant Week menu available in The Cafe. Our chocolate cake isn't on there, but we think you'll enjoy our homemade New York-Style Cheesecake! We look forward to having you return again soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
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English first
Seabrook, Texas
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 13, 2013 via mobile

Hotel is way over rated. The grounds are very nice. The lobby was very clean and the staff was helpful. Pool was nice. Pool staff was very good. From here it goes too bad. Rooms are very old and in need of a serious upgrade. AC did not work. It was fixed but took several calls and two service trips. Bathroom is very nasty. Plumbing fixtures were dirty and loose. Very dark bathroom. The shower curtain was almost to the point of coming off. Beds are old and uncomfortable with a terrible sag in the middle. Pillows were a joke. TV is outdated and remote did not work very well. The door jam allows about 1 inch of airspace to the bottom of door. This allows you to hear every sound from the hallway. Somebody could even stick a camera and take a pick of your room from the hallway. I had to stuff a towel in the space at night.
To give the hotel credit, they did discount my room rate to compensate for the AC problems. Will be my last stay here unless they upgrade the rooms!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
Good news- we are currently upgrading our Guest rooms and Guest bathrooms! We appreciate the feedback you left and I will share it with the parties involved. We do appreciate your business and hope you will return to stay with us again. If I can be of further assistance, please email me at ehimes@ldry.com

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponoka
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 10, 2013

The rooms were large and comfortable bed. Older rooms though, but great view and had a blcony which I used. I would stay here again, great service. The H2O bar as a hit with our party here on a conference.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
We love hosting meetings at our Resort and are so glad you enjoyed your time with us! We'll be even more excited when our Conference Center is fully renovated at the end of January and we can offer all the latest and greatest for your your meeting needs. We look forward to having you return to stay with us again soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 7, 2013

All the hotel rooms have a view of the gulf of Mexico. At sunset, nice colors cast on the balcony, although you may not be able to see the Sun directly. In the morning, you can see the sunrise in your bed. The hotel itself is beautiful. Lush green landscape, nice heated pool with swim up bar, water slide, hot tub. Parking is easy in the free self parking. Rain Forest Cafe and IHOP are right next door. There is also Landry's Seafood Grill.

The front desk staff is very nice. When we checked in, there was some wait. The front desk offered bottled water while we waited in line to check in.

There were some guests making loud noises late in the evening, maybe guests from a wedding party. To be fair, it is not the fault of the hotel.

There was a charge on my credit card from the hotel that should not be there. After I called the hotel, they corrected and refunded it immediately.

Overall, San Luis is a great place to stay in Galveston.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
We're so pleased to hear that you enjoyed your time with us. Next time you're down you'll have to take advantage of the discounted admission for the Galveston Island Historic Pleasure Pier that is available to all Guests who stay with us! We look forward to having you return again soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingwood, Texas
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 4, 2013

This hotel never fails. It is always beautiful, every room has a view, free convenient parking, and luxurious decor. I have stayed here many times - and each time I am amazed at just how lovely the property is. I can't imagine staying anywhere else. I also signed up for the email specials and we got a very nice deal. I highly recommend this hotel.

Room Tip: All the rooms are wonderful - but I do think the concierge level is worth the extra money, if you ca...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
Happy New Year! Thanks for your feedback and review of your recent stay. We are proud of the magnificent Gulf views that our Guests have from each room! We look forward to having you stay with us again soon.

Regards,
Elizabeth Himes
Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 4, 2013

We have stayed at the San Luis numerous times over the past few years. The grounds are lovely, the lobby and pool area attractive (especially over the holidays) but that is where the charm ends. The rooms are old, and worn as are the common areas on each floor. The hotel used to be grand but cannot boast that anymore. On our last stay in December, 2012 we had a penthouse room and it promised to have been recently renovated - it was not. It was worn and shabby (this includes the bedding). We were relocated to another "newly renovated' room. It had a cracked wall, a poorly repaired hole in another wall. The bathroom is dark, poorly lit and has no exhaust fan. The bathroom was awful, it had such a tiny commode that at 5' tall it was too short for me. There was only one sink. The mattress had no support whatsoever and had such a cavern in the middle that we tossed and turned all night. Definitely not what we paid for. Will not be returning....

Room Tip: The view is the only plus for this facility.
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
We're so glad to have repeat visitors such as yourself, and I'm sorry to hear you weren't pleased with your last visit. We are currently renovating our Conference Center, our Ballrooms, many of our Guest room bathrooms, and will soon start updating many common areas throughout the property. If I can be of further assistance, please email me at ehimes@ldry.com. We welcome the opportunity to have you as a Guest again.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingwood, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 1, 2013

We have been attending the Thanksgiving Brunch for 8 years now, and our family has always enjoyed and looked forward to the event. What a miss this year. It is no longer a special venue and actually is now terribly over priced! Unfortunately, management has chosen quantity over quality!! Sadly, we will never travel to Galveston for the event again, if it continues to be at the convention center.
Jo W.
Kingwood, TX

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, January 21, 2013
Thank your for your feedback about Thanksgiving Brunch. After much consideration, we decided to change the location to the Galveston Island Convention Center this year. This new venue allowed us to expand our menu selection and accommodate more Guests, allthewhile keeping our prices in line with other Thanksgiving Brunch events. I will share your comments and we hope you will return again next year.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Galveston
#4 Top resorts Hotel in Galveston
#8 On the Beach Hotel in Galveston
#10 Romantic Hotel in Galveston
#11 Business Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The San Luis Resort 4*
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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