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“Romantic” 5 of 5 stars
Review of The San Luis Resort

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The San Luis Resort
4.0 of 5 Resort   |   5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Breakfast with Santa
Ranked #16 of 49 Hotels in Galveston
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Romantic”
5 of 5 stars Reviewed October 25, 2012

The best hotel on the Island! It is so worth the price!
Stay in Club 10...great for those special times, like an Anniversary! Pool is just wonderful and the spa is fabulous...very clean hotel, and a very professional staff. You cannot beat the view! Stay on a high floor. This is my favorite place to get away from it all! Love it!

Room Tip: Stay on a high floor, Great view!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, October 29, 2012
We think our Club Ten rooms are pretty phenomenal too! We're so glad you enjoyed everything about your recent visit and hope you will return again soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
5 of 5 stars Reviewed October 25, 2012

First time at this hotel and we were most impress with the efficiency, courtesy and attention of the staff. Room was very comfortable and neatly maintained. We have stayed in many hotels throughout the USA and abroad and the service and organization of this hotel will stand with the best.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, October 29, 2012
We love knowing you were delighted with your recent stay. Thank you for the positive feedback and we look forward to having you back soon!

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
3 of 5 stars Reviewed October 23, 2012

The San Luis is a beautiful property. However, it is really showing it's age. Great staff tries to make up for shortcomings and almost does. The air conditioner could not cool our room. The staff was the best anywhere and did immediatly try to help us with our air issue and brought us a box fax which helped.

Great food, though expensive. Mini refrig and microwave available , but no cart to put them on. Had to use up all desk space.

We asked for a handicap access room and the only access it provided that I could tell was three handicap bars in bath. No other handicap features that are usual in hotels, such as handicap toilet and spray shower.

We came for our anniversary and in spite of everything had a great time. Great view - great staff- great food.

Room Tip: Don't get handicap and don't get too high will be too hot
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanLuisGM, Manager at The San Luis Resort, responded to this review, October 29, 2012
Happy Anniversary & thank you for reviewing your stay. We're glad you enjoyed the time you spent with us and look forward to having you back soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2012

The San Luis is the place to stay in Galveston. The rooms are nice sized and all have a good sized balconies with chairs, and magnificent views of the water. That being said, for the price, the rooms are a bit tired. The water handle for the shower fell off in my hand when I turned the water on (I just popped it back on!), the rug and tile don't quite meet so there is a gap of groutless coverage (not a huge deal), but my worst room complaint was the bed. It was really, really soft (seemed old to me) and the blanket had worn little spots. I expect better bedding in a place of this standard.

The pool is beautiful, but it could be a bit cleaner. Bar service is very sketchy. I was with a group of 11, and most of us had to wait a long time for service, whether we were sitting at the swim up bar OR if we were on the very nice lounge chairs. Two different people had specialty drinks that had to be sent back because they were just awful. One bartender said she was "four days new", so we gave her a break. Beware...drinks are expensive, but you pay for the view.

Also, upon check in, you are presented with a very long list of "Rules". You have to initial each rule, stating that you understand you will be charged for various things if you don't behave well. Return your pool bands, don't steal the towels, etc. Really? Kind of made a bad first impression upon check in. Maybe they have been ripped off by college crowds in the past or something, but it was pretty tasteless.

We ate at the pool restaurant, and the food was good. Ordered room service for breakfast. Very good, hot, and on time. Had a follow up call from the food manager to make sure everything was good. That was a nice touch.

I would go back and stay, just hope a few things get fixed!

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thesanluisresort, Manager at The San Luis Resort, responded to this review, October 22, 2012
Thank you for leaving feedback about your stay with us. I apologize for your shower handle falling off; we are in the process of renovating many of our guest rooms & bathrooms so will take a look at that issue. We're pleased to hear your meals were accurate & timely. If I can be of further assistance, please email ehimes@ldry.com

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Texas
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 17, 2012

The San Luis is a very nice property, but is beginning to show it's age. Rooms were just "ok". Had king bed and the mattress was worn out.
Thought the pool was supposed to be heated, but it was ice cold when we were there the second week of October. Music is way too loud out on pool deck and their choice of music is not what I would think a place like this would play. Very loud and several songs had language that I did not think was appropriate for this setting. Evidently the young pool area employees choose the music we must endure if out there.
Stayed on 12th floor and A/C had problems keeping room cool during daytime. I am glad the outside temp was not higher than mid 80s. At least room would cool off after sun went down and before we went to bed.
All employees were very friendly and very helpful. I think I was acknowledged by every employee I met while walking through the hotel. That is very good sign.
This is very nice property and grounds are well maintained and very pretty.

Room Tip: Corner rooms are great if you can get one. They have larger bathrooms.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thesanluisresort, Manager at The San Luis Resort, responded to this review, October 22, 2012
Thank you for your review. We do have a heated pool; however with the outside temperature still exceeding 90 degrees most days, we have not turned the heater on yet. We are addressing your feedback about the music choice immediately to ensure it reflects a more family-friendly environment. We hope you will stay with us when you return to Galveston. If I can be of further assistance, please email ehimes@ldry.com

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2012

This was a good experience from when we pulled up. The valet kindly informed us of the self parking option saving us $18/day. All the employees were very nice, from the maid you pass in the hall to the front desk and pool wait staff. It is clear the pool areas where they've really spent some money, and it shows. It really felt like a Vegas style pool with full service drinks & menus along with cushy pool loungers. And wait for it - not one umbrella! In the adults only area there was shaded cover but none for the mass population. They were also playing very loud music (this did not bother us) that was not radio edited (did bother us) including such wholesome one liners from Kanye West, Lil' Wayne, etc. You have a kids club, kids slide & kids menus but no shade & r rated loud music. It doesn't make sense. The rooms are in sad shape & need some serious renovation, but as this was our 1st time to Galveston this may be the standard.

Room Tip: Rooms higher up will diminish the pool music a bit. All rooms face the beach, which is an easy walk...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thesanluisresort, Manager at The San Luis Resort, responded to this review, October 15, 2012
Thank you for your feedback. We're glad that everything was smooth about your stay. I have shared the feedback about the music quality with our Managers. If I can be of further assistance, please email ehimes@ldry.com. We look forward to having you return again soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 11, 2012

We try to stay at the San Luis a couple of times a year and it is always a blast. It's pricey, but worth it. The workers all treat you fantastic, the grounds are gorgeous and the pool is always clean.

The drinks are a bit pricey for a swim up pool bar but not outrageously so and they will make them a tad stronger if you ask.

The waitresses handling the pool area are pretty, quick, and courteous. You can get some food items and then, of course, drinks, brought right to you.

If you're there without kids the 10th Floor is the way to go. It is a little more expensive but much nicer than the regular rooms, which are nice in themselves.

The only bad experience I have ever had here was that when we were there in August there was a sewage smell at places around the pool which basically mean you couldn't lay there and relax. At times the stench was unbearable and just when you got up to leave it dissipated...until you got comfortable again and then it was back. It definitely lowered the quality of this stay but it is the first time I had seen it like that. I didn't get a chance to discuss it with the hotel so hopefully they read this.

Room Tip: The higher floors are more expensive but better views. I don't think it's worth the extra bu...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thesanluisresort, Manager at The San Luis Resort, responded to this review, October 15, 2012
Thanks for always choosing The San Luis when you're in Galveston! We're pleased to hear that you enjoyed your stay with us. I will share your feedback about a smell around the pool with Engineering. If I can be of further assistance, please email ehimes@ldry.com. We look forward to seeing you again soon.

Regards,
Elizabeth Himes
Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The San Luis Resort

Address: 5222 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#4 Luxury Hotel in Galveston
#7 On the Beach Hotel in Galveston
#9 Business Hotel in Galveston
#11 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The San Luis Resort 4*
Number of rooms: 250
Official Description (provided by the hotel):
The San Luis Resort, Spa & Conference Center is one of the Gulf Coast's finest beachfront properties offering a variety of luxury options. From Spa San Luis and the heated pool to its 40,000 sq. Ft. IACC conference center and magnificent gulf views, it's an ideal destination for vacationers, business travel and corporate meetings. Our AAA Four Diamond rated resort offers the finest in award-winning dining, overnight accommodations and first-class personalized and professional service. ... more   less 
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Also Known As:
The San Luis Hotel Galveston
San Luis Resort Galveston Texas
San Luis Hotel Galveston
San Louis Hotel Galveston

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