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“WONDERFUL Anniversary Stay...” 4 of 5 stars
Review of Holiday Inn Resort Galveston-On The Beach

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Holiday Inn Resort Galveston-On The Beach
3.0 of 5 Hotel   |   5002 Seawall Blvd, Galveston, Galveston Island, TX 77551   |  
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Ranked #17 of 49 Hotels in Galveston
Houston, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“WONDERFUL Anniversary Stay...”
4 of 5 stars Reviewed November 20, 2013

Let me start by saying that my husband and I received "TOP NOTCH" customer service by the entire staff but Mr. Mike and Mr. Keith were OUTSTANDING hosts for Holiday Inn. These days you just don't see that type of customer service anymore. The stay was pleasurable and we totally enjoyed each day of our stay. The only reason I didn't give 5 stars is because they were having issues with key cards upon check in...my husband had to go down a few times to reactivate the card. Other than that Galveston has really come UP and the view of the beach from this hotel was EXCELLENT!!! We will be back!

Room Tip: Choose a top floor...like 8 if you can...less noise and GREAT VIEW!!!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 21, 2013
Thank you for your review and your feedback. We appreciate your comments about both our improved Service and Product at our property. I apologize for your inconvenience with your guestroom key card. We appreciate your patronage of Holiday Inn Hotels and Resorts and we hope that you can return for a visit to Galveston again soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
New Britain, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 18, 2013

We went with my husband for few days on our wedding anniversary . Personnel were very helpful and friendly . When we came back to the room after supper we had very nice surprise : champagne with the fruits on the tray . It was so nice from Josie at the front desk. Our breakfast was also very enjoyable with very good service at the hotel restaurant . Helly - our waiter did very good job , more then belong to her duty. We really enjoy staying in this hotel, very good location and with all friendly personnel you fill like you have royal vacation . We belong to priority club , we are platinum members with them and for sure we will continue to be their guests on our excursions.

Room Tip: All rooms are located on the golf side an have excellent view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
Thank you for your review. First we thank you for being a Platinum IHG Rewards Guest. Second, we Thank you for your commendation of our team. It is our Team's Goal to provide a Quality Product and Exceptional Service. We are glad that Josie and our Team WOWed you. Thank you for your continued patronage of Holiday Inn Hotels and Resorts and we hope that you can visit us again in Galveston soon!

Steve Kalbaugh, General Manager
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Rockwall, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 18, 2013

The Holiday Inn staff was very good. The check-in was smooth and I was greeted as a Priority club member and my first name.
I have stayed here several times and the rooms are always very clean ...never a problem. We parked our car and they shuttled us to the Carnival Magic cruise ship and picked us back up. The restaurant food is good. I highly recommend eating off the menu for breakfast.
The club had a band and they were very good, drink prices were normal.
Only complaint...We booked on line for the book early and save.....but the price dropped and the new price was not honored, I called the Holiday Inn main number and was told they could not change the price. I had to E-mail the manager and I did. He did not respond ????

Room Tip: Six floor has a great view of ocean and pool.
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
Thank you for your review. We appreciate your commendations. I apologize but I did not get word about your situation. Please contact me directly so we can discuss your rate change. Thank you for your business and we hope you can return for a visit soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas, USA
1 review
5 of 5 stars Reviewed November 16, 2013

From entering the hotel until we left, the entire staff was dedicated to making our stay a complete success. We were greeted with a warm welcome and provided with numerous surprizes from a complimentary room upgrade with an ocean view to a welcome goodie bag. The on-site restaurant was a pleasant surprize, serving outstanding food with greeat service. The stay was so relaxing that we were try to find excuses not to leave but unfortunately other plans had been made. Thanks to all of the hotel and restaurant staff for the wonderful stay.

Room Tip: Ask for ocean view room and enjoy the music from the club below
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
We appreciate your comments. Our Hotel Team takes pride in pride in providing exceptional service and I am glad that we exceeded your expectations. Thank you for your continued patronage of Holiday Inn Hotels and Resorts and we hope that you can return to our hotel very soon.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groves, Texas, USA
1 review
5 of 5 stars Reviewed November 15, 2013

We continue to choose this property. Very clean , Very friendly people working there. Amazing view. Very reasonably priced... Check it out you won't be sorry ! I have stayed in Galveston many times and I continue to return to Holiday Inn Resort. The Night Club B Jiggers alawys has teh best bands in town.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
Thank you for your review and your feedback. We are glad that we continue to provide you with both a Quality Product and Friendly and Courteous Service. We appreciate your business and hope to see you again soon!

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed November 12, 2013

Over the past three years I have stayed at this hotel eight times. Each visit I have managed to encounter at least one or two problems UNTIL this trip. The hotel has markedly improved. My entire stay was, without a doubt, one of the best Holiday Inn experiences I have ever had. I recommend this hotel to anyone visiting Galveston Island!

Room Tip: The best views are on the 3rd through 8th floors.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
Thank you so much for your comments. Our Hotel Team has worked diligently to improve our Product, Cleanliness, Quality and Service. It is nice to hear that it has been noticed. Our entire hotel team take pride in providing exceptional service to every guest. Thank you for your business and we hope that you return for another visit soon.

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, Texas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 12, 2013

Unless you want to hear loud music/bass until 2am on the weekend, do NOT stay here! We won a free nights stay as a New Years Eve balloon drop prize there this last New Years. We used it on Sat Nov 9 & it was a nightmare! We were on the 8TH FLOOR & we could hear the live band in their nightclub until 2am! I checked with the front desk & was told that they have live bands there every Fri & Sat night. Upon returning on our room we ran into TWO seperate guests that also said they were awake because of the music & were fed up. The front desk acted like they were more concerned about the bar attendance than our comfort. My husband & I enjoy going out just like the next person, but we were there for a romantic weekend that turned out to be exhausting! ON TOP OF THAT, we killed a large roach in the bathroom right after we checked in! Read other negative responses here & you will see others posted their frustration as well. The only good thing I can say is that the bed was very very comfortable. So unless you are there to party & stay up, stay somewhere else! Thank God ours was a free stay or else we would have checked out that night. The front desk did ensure us weeknights are much more quiet. Guess I will never know.

Room Tip: The higher up the better to avoid the loud music from the nightclub
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, November 19, 2013
I apologize for your inconvenience. We do have Bands that play in the Bar on Friday and Saturday nights which is part of the Activities which makes a Holiday Inn Resort unique to other Holiday Inn properties. Our hotel team should have found a resolution for you such as relocating you to the quieter end of the hotel. It is quieter on weekdays. I do apologize again and I hope that you will give us a second chance to earn your business and trust.

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Galveston
#8 Business Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Resort Galveston-On The Beach 3*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn on the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Café and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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