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“Paradise” 5 of 5 stars
Review of Holiday Inn Resort Galveston-On The Beach

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Holiday Inn Resort Galveston-On The Beach
3.0 of 5 Hotel   |   5002 Seawall Blvd, Galveston, Galveston Island, TX 77551   |  
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Ranked #17 of 49 Hotels in Galveston
Houston, Texas, United States
1 review
1 helpful vote 1 helpful vote
“Paradise”
5 of 5 stars Reviewed July 31, 2013

The whole staff was fantastic, attentive and polite. Evcept for the guy we talked to on the phone. We asked for another pillow but sadly it never came. The restraunt was a five star restraunt to us. This experience and price was 100% better than when we stayed at the HIlton Hotel in Galveston-on the Beach! Please come and have a blast and remember children 12 and younger eat free at breakfast buffet!!!! Enjoy your Vacation!!! (Free WiFi)

Room Tip: Room near pool so you can watch movie from balcony!!! Every Night!!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, August 1, 2013
Thank you for your review and your wonderful comments about our hotel and staff. It is our goal to provide a quality product, a clean hotel, and friendly and courteous service. I am sorry that one our staff didn't complete your request for an extra pillow though. We will ensure that all guest requests are fulfilled. We thank you for your continued patronage of Holiday Inn Hotels and Resorts and we hope that you are able to return to Galveston very soon!

Steve Kalbaugh, General Manager
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485 reviews from our community

Traveler rating
    165
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    74
    49
    41
See reviews for
191
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • German first
  • Any
English first
Lake Jackson, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2013

Tried to plan a vacation for our family with my husbands points. We get a free upgrade cause he is a platinum member. Check in is at 3pm, we didn't get in till 5. Then they gave us one king bed for 5 people. The rooms suck, pools were dirty. Should of paid n stayed at a cheaper hotel n got better service.

Room Tip: Choose a different hotel
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 30, 2013
We are sorry for your inconvenience and your poor experience. Our hotel takes pride in providing both a quality product and quality service. Your experience is not our standard. Please contact me at the hotel directly to discuss your exoperience in further detail so we may resolve your issues. Thank you for your business.

Steve Kalbaugh, General Manager
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Grass Valley, California
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 25, 2013

I stayed with my family in one of the upper level "executive view" rooms. The bedding and towels looked very new. The rest of the room was below par. There were so many small things that could be repaired to make it much more enjoyable. The bathroom fixtures were falling off. The bathroom had no exhaust fan!!. In a sub-tropic environment, that should be essential.
The staff was friendly and responsive. A major plus that helped overlook the smaller details.
Oh, and they do not seem to enforce the No Smoking policy. We could smell smoke in our room from a previous occupant.
The location is good, across from the beach. Unfortunately, the City of Galveston doesn't put crosswalks other than at intersections. This makes it a rather long walk to get across the street. Especially with kids and all their gear.

Room Tip: Ask for an upper level room for the best view. All rooms open toward the Gulf.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 26, 2013
Thank you for your review and your comments. We are glad that our hotel team provided you with friendly service and that your room was clean. Our hotel completed a renovation of all the the guestrooms in 2010-11. We are starting a second round of renovations in the Fall/Winter 2013-14 which includes a renovation of the guestroom bathrooms as well as other guestroom and public space renovations. We are continually worknig to improve the quality of our product, cleanliness and service. Thank you for your business and we hope that you visit us again soon!

Steve Kalbaugh, General Manager
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 24, 2013 via mobile

We were in Houston in business and decided to drive down to Galveston for a one night stay at the last minute. I checked pricing for other "lesser chain hotels" nearby. This hotel was only $10 more and is loaded with amenities. The staff was very friendly at check in. It's an older hotel but does not look old or drab. We just got a small two bed room. The beds were doubles and not queens but were very comfortable. The pool is very nice and they had free snow cones for the kids when we arrived (probably a special event for that day)
We had room service for dinner and breakfast in the restaurant. Food was great.
We would definitely come back!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 26, 2013
Thank you for your review. We are glad that you and your family enjoyed your stay at our hotel. It is our goal to provide friendly and courteous service. We also enjoy providing family activities including Dive-in Movies and Games at our Pool, Arts and Crafts in our Kids Club, and Snowcones. Thank you for your patronage of Holiday Inn Hotels and Resorts and we hoep you can make a return visit to Galveston soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 22, 2013

This is not the first time I have stayed here and am always happy with this hotel, friendly staff, very clean, I feel safe a secure here when traveling with my children. Great area, lots to do and a huge added bonus is B Jiggers, I've been lucky enough to catch the band The Line Up there when I've been and those guys are awesome!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 26, 2013
Thank you for your review. We are glad that you and your family enjoy staying at our hotel. We are also happy that our hotel team exceeds your expectations. The Line Up is one of Galveston's Best Bands and our bar, BJiggers, has won numerous awards for Best Live Music Bar on the island. It is good to hear that you also enjoy our live music. Thank you for your business and we hope to see you again soon!

Steve Kalbaugh, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
1 review
4 of 5 stars Reviewed July 22, 2013

Accomodations were fine but it was the customer service that was truly top notch! Every single staff member was kind, courteous and considerate. We had an A/C unit with a fan that would not stay on continuously. We wanted the fan on for the white noise but it would turn off after it reached the desired temp. We talked to the front desk about it and they had a technician come up right away. After looking at it, it offered to change out the unit while we were out at the beach that day. Sure enough, not only was it changed out but he had turned the air to the perfect temp so it was nice and cool when we got back.

The restaurant staff was so friendly. They treated us like we were guests in their home and wanted to make sure every need was met. The bar staff was awesome and made great drinks! I could go on and on about the staff. The fact is I work in a customer service industry and it is hard to get that many employees on the same page with the same "Can Do" attitude and a geniune smile.

Good job, Holiday Inn!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 26, 2013
We really appreciate your review and the comments about our team. We are so glad that we exceeded your expectations. It is our goal to provide every guest with five-diamond service and I am happy that we provided you with a perfect stay. Thank you for your continued patronage of Holiday Inn Hotels and Resorts and we hope you can visit us again soon in Galveston!

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corsicana, Texas
1 review
5 of 5 stars Reviewed July 19, 2013

We would like to THANK the management and staff for making our stay as pleasant as we could have asked for.. Mike was great and the staff was friendly and helpful. The room was kept clean and the restaurant in the hotel was excellent... great food and a very good buffet for breakfast and the service was also professional and friendly. The pool was beautiful and kept sparkling clean everyday... The grounds were cleaned everyday, you couldn't ask for more!! We will definitely stay again when we come to Galveston. The accommodations you have when you are on a vacation are a big part of your experience - Check-in time was 4PM but we arrived at noon and our room was ready!!! We couldn't have had a better stay. We would recommend the Hilton on the Beach to anyone looking for accommodations in Galveston!!! The Flanagan Family!!!

Room Tip: we were on the 4th floor you will probably have a better view on a higher floor. but the room was gr...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve K, General Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, July 26, 2013
Thank you for your review and your comments. We are glad that you had a perfect stay with us. It is our goal to provide both a quality product and quality service. Thank you for your business and we hope you can visit us again in Galveston very soon!

Steve Kalbaugh, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Galveston
#8 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Resort Galveston-On The Beach 3*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn on the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Café and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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