Accomodations were fine but it was the customer service that was truly top notch! Every single staff member was kind, courteous and considerate. We had an A/C unit with a fan that would not stay on continuously. We wanted the fan on for the white noise but it would turn off after it reached the desired temp. We talked to the front desk about it and they had a technician come up right away. After looking at it, it offered to change out the unit while we were out at the beach that day. Sure enough, not only was it changed out but he had turned the air to the perfect temp so it was nice and cool when we got back.
The restaurant staff was so friendly. They treated us like we were guests in their home and wanted to make sure every need was met. The bar staff was awesome and made great drinks! I could go on and on about the staff. The fact is I work in a customer service industry and it is hard to get that many employees on the same page with the same "Can Do" attitude and a geniune smile.
Good job, Holiday Inn!
- Also Known As:
- Holiday Inn Resort Galveston-On The Beach Hotel
- Holiday Inn Resort Galveston-On The Beach Hotel Galveston
- Holiday Inn Galveston
- Galveston Holiday Inn
- Official Description (provided by the hotel):
- Holiday Inn on the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest CafÃ© and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more less
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