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“Great services outweigh negatives” 4 of 5 stars
Review of Holiday Inn Resort Galveston-On The Beach

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Holiday Inn Resort Galveston-On The Beach
3.0 of 5 Hotel   |   5002 Seawall Blvd, Galveston, Galveston Island, TX 77551   |  
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Ranked #19 of 49 Hotels in Galveston
McAllen Texas
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great services outweigh negatives”
4 of 5 stars Reviewed December 20, 2012

We had stayed here once before on the night before the cruise and then switched to the nearby Hilton for our next two cruises. When we stayed here again, we remembered why we had switched. The room is updated, but has a window unit a/c which is loud to start with and then clunks on and off all night. If you choose fan only, the room becomes clammy due to the humidity. Also, the coffee maker did not work, but there is always coffee out in the lobby.

However, if the Hilton was not available, we would stay here again, due to the services provided to people taking a cruise.
The hotel lets you keep your car in their lot for the duration of your cruise and they also provide transportation to and from the cruise ship. This is a great service - when we arrived back in Galveston from our seven day cruise, the hotel van was waiting right in front of the door and we were back at our car within 20 minutes. All of the staff, both in the hotel and the shuttle drivers, were just excellent.
We had a room far away from the pool and bar, so that was not a problem. We enjoyed having a cocktail in their bar after dinner, although the bartenders are rathered scattered in their service.

Room Tip: If noise bothers you, ask for a room away from the pool and bar. This is a party town!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 18, 2012 via mobile

If you are looking for a quiet place to stay the night before a cruise, don't pick this place. There is a bar and a pool right in front of the oceanview rooms and all you hear til 1:30 am is music in your room and drunk people talking outside your room. We called to complain and they did nothing.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Resort Galveston-On The Beach, responded to this review, January 7, 2013
Dear smongie,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Irish V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level Contributor
2 reviews
4 of 5 stars Reviewed December 18, 2012

We stayed here the night before our cruise on December 1. We had a balcony room on the 6th floor that overlooked the hotel pool and had a great view of the beach and water. Room was very clean. We arrived in the evening and while the lobby was very full, check-in was very quick and the front desk attendant was very polite. We had no major issues with the room. We couldn't get our iphones to charge with any of the outlets, which was very odd. We used every charger we had wtih us without luck. I know iphones can sometimes be tricky, so I wouldn't say it was a hotel issue, as I didn't have any issues using my hair dryer. We did speak with the front desk attendant and while she was perplexed too (lol), she did offer to have someone come up to look at it. We ended up declining since we would be leaving the next morning. Clean, friendly service and a nice room with a great view! If and when we come back to Galveston for another cruise or to enjoy a long weekend, we would definitely stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clay Center, Kansas
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 10, 2012

What a view, stayed up high and got a great view of the city and of the gulf and beach. Staff are very helpful and friendly. Have stayed several times when we have been in Galveston and enjoyed it each time. Reasonable rates and nice rooms. Hotel is placed close to the beach and many eating establishments.

Room Tip: Rooms are quiet up top, with beautiful views.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waller, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 30, 2012

We stayed here for 4 days last week. We bought a house in Galveston and were doing some work, so we needed a place to stay for at reasonable price. The rooms were spacious and comfortable. All rooms have a balcony which we enjoyed at night when we got back to the hotel. Rooms had a fridge and microwave and a very nice large flatscreen tv. The pool was nice and clean, though we didn't have the opportunity to enjoy it. :( The only negative would be the sugar ants that invaded the bathroom every evening. We had the housekeeping staff spray something, but they still came back....every day. Overall, beds were nice and comfy, location was awesome, and staff was very friendly. Would stay there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 25, 2012

We recently stayed at this hotel for two nights and were pleasantly surprised by the experience, as recent reviews were spotty. At check-in, the friendly clerk allowed to us obtain our room early and we were upgraded to the top floor with a spectacular view. Unfortunately the room was infested with sugar ants. Despite the best efforts of the staff, the ant problems continued, so we were given another equivalent room down the hall. In addition, were were given breakfast coupons for our stay due to the inconvenience. Although some of the common areas need updating, the rooms are very nice and clean. Seawall boulevard provides a wonderful area for walking, shopping, and dining. The staff was uniformly friendly and responsive.
I highly recommend this hotel and I would not hestitate to stay here again

Room Tip: The top floor (8) has the best view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 23, 2012

We got a very good deal online so we decided to stay here for a night before we board our cruise. This hotel is indeed on the beach and quite close to the port from where we had to board our Carnival Triumph. Our deal did not include free breakfast however this hotel is located at an ecxellent location with quite a few restaurants (from Rainforest cafe, Ihop to local restaurants) so we were good. It has Walmart and Kroger nearby so was good to purchase some last minute stuff for our little one. We really liked the location of this hotel.

Room Tip: All rooms are oceanfront :-)
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Holiday Inn Resort Galveston-On The Beach

Address: 5002 Seawall Blvd, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 49 Hotels in Galveston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Resort Galveston-On The Beach 3*
Number of rooms: 181
Official Description (provided by the hotel):
Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more   less 
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Also Known As:
Holiday Inn Resort Galveston-On The Beach Hotel Galveston
Holiday Inn Galveston
Galveston Holiday Inn

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