We loved the hotel, it was nicely updated, clean with a fridge and microwave, plus great sit on balcony. It was our anniversary so the desk clerk told us if we signed up for their priority club he could give us a room upgrade at the price of the standard room. He put us in room 701, great room. He scratched out and replaced the price of the room at the lower rate and had me initial the check in receipt, but at check out they tried to charge us the higher rate. Then the desk clerk got the manager and she came out with receipt I had initialed and basically said we changed the amount, that it didn't look like the guy that checked us in handwritting. Please tell me how I could have changed something that was in their possesion not mine. She said we will honor it but will be calling him to check if he did this. That ruined our day and pissed me off. So make sure at your initial check in to get a copy of the reciept with the agreed room rate and have the desk clerk sign and initial all changes he makes. She basically called us liars and they were the ones that had the initial check in paper with the room rate scratched out by their desk clerk, I wasn't given a copy but I will get one from now on. Plus watching my checking account right now because the final receipt and my account charged are not the same, waiting for final to see if changes or there will be another argument. Otherwise the hotel was great, at least rm 701 was.
- Official Description (provided by the hotel):
- Holiday Inn Resort Galveston- On the Beach features 8 stories of Gulfview rooms on beautiful Galveston Island. We are located at the premier San Luis Resort in the heart of the Texas Gulf Coast! Most of our 178 rooms have private balconies that overlook the Gulf or our sparkling outdoor pool. The Jetty Restaurant located in our lobby area provides breakfast, lunch, and dinner, as well as, room service. The famous B Jiggers Lounge is also located in our lobby offering live entertainment on the weekends and Happy Hour specials. Our hotel is centrally located to many Galveston attractions. Bring your sun block for your trip to the beach or Schlitterbahn Water Park. Go for a wild ride on the Rainforest Cafe and Adventure Ride, or if shopping is more your style spend the day at the Historical Strand Shopping District. Stay before a cruise on Royal Caribbean or Carnival Cruise Lines, and park your car with us, we provide transportation to and from the cruise terminals. Whether you want to take a historic home tour at Bishop s Palace, Moody Mansion or Ashton Villa or catch a play at The Grand 1894 Opera House we are the place to stay. The Galveston Island Convention Center is only blocks away, as well as prominent universities, UTMB and Texas A & M University. Upcoming Special Events: Lone Star Motorcycle Rally, and Mardi Gras. Now come Explore Galveston! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Resort Galveston-On The Beach Hotel Galveston
- Holiday Inn Galveston
- Galveston Holiday Inn