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“Comfy and clean” 4 of 5 stars
Review of Comfort Suites Galveston

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Comfort Suites Galveston
2.5 of 5 Hotel   |   3606 89th Street, Galveston, Galveston Island, TX 77554   |  
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Ranked #8 of 49 hotels in Galveston
Texas
Top Contributor
82 reviews 82 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Comfy and clean”
4 of 5 stars Reviewed April 28, 2013

We stayed one night with 2 kids to have some Galveston fun for the weekend. The hotel was clean, the room was spacious, and we all had a comfortable night's rest! No seawall or weekend night noise could be heard from the hotel, as it's situated far enough down the island and a block off of seawall blvd (yet close enough to get to the Strand area and East end within 10-15 minutes). The room was equipped with a microwave, minifridge, & coffee maker, and there was also a room safe for valuables. The hotel breakfast bar was good with plenty of hot and cold options, and staff was present and friendly. The only issue that came up was when we entered our first room (Room 223), it REAKED with a very strong cigarette odor. My husband and I both noticed as we opened the door. The entire hotel is supposed to be non-smoking. The front desk staff were very helpful, and changed our room without hesitation. We look forward to staying here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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131 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Texas
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 11, 2013

We stayed here one night before our Disney cruise. It was nice. Breakfast was the usual stuff...waffles, pastries, cereal, coffee, juice, and I think sausage. We were able to leave our car here for free while we were on the cruise. We just paid the hotel shuttle to take us to the port and pick us up when we got back. I think it was $20 for our family of 4. There were a lot of people staying there that were cruising the next day so the shuttle was full...no problem though--we all got there in time. We called them when we got back and they came and picked us up. Our car was fine in their lot for the week we were gone. Will stay there again next time we cruise.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wylie, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 28, 2013

This review only pertains to the experience I had with the shuttle service and the management of the hotel.

I stayed in this hotel 2 years ago. It seemed like the perfect place. Big rooms, reasonable price, breakfast included, on the beach, AND they had a shuttle service to get me to the port where I was taking my cruise. 2 years ago it went off without a hitch.

Fast forward to this past weekend. I had booked the hotel in September. I had a party of 10 people so I wanted to get my room in advance. I mentioned I would need the shuttle and the price reflected the shuttle rate.
When I got to the hotel Friday evening (around 7pm) and checked in they had no idea I was taking the shuttle the following morning. I asked them to put me down and said I wanted to leave as early as possible because I wanted to eat lunch on the cruise ship. The gentleman behind the counter said he'd see what he could do and promised to call me to update me. I gave him my cell number and off we went to eat dinner. I never received a phone call so when I returned I asked him about our shuttle and he said we were booked on there for 12:45pm. I asked him why not earlier and he said others had already booked up and we got what was left. I mentioned to him that I booked the hotel in September and mentioned I wanted an early shuttle then. Seems like if anything I'd be at the top of the list. Eventually this problem was resolved when I spoke to a manager (by phone) who agreed with me and said he would make sure two taxis were there to take us when we wanted to leave. I was very grateful and told him I appreciated his good service. I can understand mistakes but I want to be taken care of when I spend a lot of money on hotel and shuttles.
Unfortunately that's not the end of the story. 5 days later we're exiting the cruiseship. I called the hotel to get the shuttle to pick us up. A woman named Christina answered and said the shuttle would be there in 20 minutes. I said "Great!" and continued in our line at customs to get out of the port. I received a call 10 minutes later from Christina asking where we were. I told her we were still in line. She said the driver was already there waiting on us and he couldn't stay (port restrictions). I reminded her she said I had 20 minutes but by the time I got out to the curb (5 min later) the driver was gone. I called the hotel and asked that they send him back. She said he'd be back within "20 minutes at the latest". I was annoyed but accepted this. 3 of our group have mobility issues due to age and obesity. It was also starting to warm up outside. 20 minutes came and went and I saw no one. I called the hotel and was told they'd be there "within another 20 minutes". I mentioned that I was told that before but she simply apologized and said we'd see him soon. Another 20 minutes came and went without a soul. Finally 10 minutes after that (50 minutes after we got outside) the driver pulls up.
I had decided beforehand that I was not going to take my frustration out on the driver himself. After all he's not in control of what the front desk told me and if he can't hang out longer than 5 minutes on the port because of the port rules, this is not his fault. I did want to speak to the hotel and get an apology and see what they would offer us for the inconvenience. So I approach the driver and asked "Are you the hotel on 89th?" He said "Yes...I've already been here once". I told him that we were told 20 minutes and he was there in 10. He explained that he could't hang around. I told him that circling the block would have been appreciated. He starts loading our luggage but he's apparently very frustrated with us. He starts throwing our luggage roughly in the back of the shuttle. I asked him if he can take it easy on our stuff and he said "You know what?? You can take a taxi, I'm not putting up with this". He then starts taking our luggage out. My mother begs him to take us and so did some of the rest of our group. He relents and says we have to load our own luggage. We do so and make our way to the hotel. After loading our stuff in our vehicles I go inside to have a chat with the manager. He's not there again (Shocker!) and so once again I'm on the phone with him. This time he offers no apology. He said his driver explained what has happened and he will discuss with the rest of the staff. I asked him what he was prepared to offer and he gave no answer. I told him that I would be in touch with whoever I needed to to get this resolved. I also gave my side of the story and when I got to the part with the driver, the driver (who was standing nearby) started mouthing off at me and had to be restrained by Christina.
I asked for a phone call by end of business Friday and haven't received one as of today (Monday). I've already submitted a request for guest relations through their corporate office.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2012

The place was nice. The rooms were very open and looked big. They offered a great breakfast that included waffles shaped like Texas,either plain or strawberry flavor. Also, boiled eggs,yogurt,cereal,bagels,toast,danish,juice,coffee,sausage,eggs etc.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

We stayed here the night before leaving on a Cruise to Mexico. The room was nice and clean. We didn't make it up for breakfast. My boyfriend has a rewards card with this chain and they upgraded us to a 2nd floor room with a beach view for free when we checked in. They offer a shuttle to the cruise terminal and parking while you are away for a reasonable fee. The driver was super friendly and helped everyone with their bags and with getting a porter at the terminal. I would definilty stay here again for a trip to Galvaston. The beach was very close.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 14, 2012

We arrived late before our cruise and found front desk staff friendly and the room ready as booked. Breakfast was was good and quick so we could get to the cruise terminal full and fast. Our family of five was comfortable and the room at the back was quiet. The hotel is set back a little from the seawall but that probably keeps traffic noise down. The view of the ocean is great.
I thought I lost a ring in the room and called the hotel to find it after I left. They immediately went and stripped the room down to find it for me. Then they called me back immediately (less than 30 minutes later). I was frantic and they did their best to help. Fortunately, I found the ring in my baggage but I was grateful for the staff's immediate and caring assistance. I would definately stay at this property again.

Room Tip: If you want an ocean view, make sure to ask. Rooms on the nonview side are quiet.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 5, 2012 via mobile

Hotel reeked of mildew and caused breathing problems for my wife. I travel for business all the time and choose to stay in Choice Hotels, never have had any problems. Hotel sheets were itchy and caused skin irritation for my wife and I. There were roaches and spiders in the room, one bit my daughter on her calf. The balcony chairs were covered in a nasty purple goo and there were cigarette butts on the balcony( This was a non-smoking room). Went to the front desk twice and no one was there. After complaining to Choice hotels and letting them file a complaint to the hotel the GM responded and basically told me all my accusations were false and he offered no resolution. Hotel shouldn't bare the name Comfort Suites.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Galveston

Address: 3606 89th Street, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Galveston
#12 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Reservation Options:
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites

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