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“Mildew, Bugs & Itchy Sheets” 2 of 5 stars
Review of Comfort Suites Galveston

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Comfort Suites Galveston
2.5 of 5 Hotel   |   3606 89th Street, Galveston, Galveston Island, TX 77554   |  
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Ranked #20 of 49 Hotels in Galveston
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Mildew, Bugs & Itchy Sheets”
2 of 5 stars Reviewed October 5, 2012 via mobile

Hotel reeked of mildew and caused breathing problems for my wife. I travel for business all the time and choose to stay in Choice Hotels, never have had any problems. Hotel sheets were itchy and caused skin irritation for my wife and I. There were roaches and spiders in the room, one bit my daughter on her calf. The balcony chairs were covered in a nasty purple goo and there were cigarette butts on the balcony( This was a non-smoking room). Went to the front desk twice and no one was there. After complaining to Choice hotels and letting them file a complaint to the hotel the GM responded and basically told me all my accusations were false and he offered no resolution. Hotel shouldn't bare the name Comfort Suites.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    79
    46
    19
    9
    10
See reviews for
75
40
6
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Converse, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 4, 2012

We have stayed at this hotel numerous times and never had any complaints.
The staff are super friendly and helpful, this is a big part of why we return.
The rooms are nice and large and have a pull out sofa but needing updating.
The tv's are the old box type and very do not have a very clear picture.
The bedspreads could also use an upgrade to something more modern and appealing.
With this being said, the rooms are ALWAYS clean and any request we have made has been
taken care of immediately.
Overal, a good place to stay close to the seawall. And right across the street from the Movie
theatre.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hays, KS
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 24, 2012

I picked this to be close to the ocean and it was perfect. It is in a really nice location, close to the ocean and an easy walk to several restaurants up and down the street.
I researched the hotels; it is hard to tell from looking at a map, how close they will be to the ocean. What I learned is that you have to cross a street from all hotels to get to the sand and ocean, and this was a really nice location.
I loved it and we will come back and stay there again!

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

My daughter and her boyfriend stayed at this location and they loved it. They mention that it was very clean and the rooms were very spacious. Also, their staff was absolutely amazing. Thank you Miguel and Cristina for making my kids stay very pleasant and smooth.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granbury, Texas
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 4, 2012

My husband and I decided on our way home from our friends' house to stay in Galveston this Labor Day weekend. After trying two other hotels in the area that were way overpriced we stopped at the Comfort Suites. $100 LESS than the nearby Holiday Inn Express and great room. The lady behind the desk gave us one of the last two "view" rooms. Was perfect. Could easily walk up to the Seawall and being set back about a block from the main drag helped with the noise. VERY friendly front desk. Only problem was the free breakfast the next morning. You would think they would have been better prepared for the amount of guests. Ran short of everything. However, all in all this is a nice option to stay at.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Missouri City, Texas
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 26, 2012

My husband wanted to do a spontaneous overnight with the kids (3 & 4yrs). We stayed at a handful of hotels on the island from the strand to the seawall. This by far is the best hotel for price and quality. Can't beat it. Hope it keeps up the awesome work. I will not look around for hotels and cheap prices on the island again - I'll just head to the comfort Suites. Probably should be keeping this place a secret.

Room Tip: Get a upper level floor. Cars park right at the windows of first floor rooms - at least in the front...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
1 review
5 of 5 stars Reviewed August 26, 2012

We've stayed at several hotels around Galveston. What we loved about this little jewel was the cleanliness, great customer service, large rooms and nice breakfast compared to other higher star hotels on the seawall. Our main reason for going with this hotel was the price (lowest on the island), previous reviews and proximity to attractions

Pros:
• This hotel is pushed back a little off the sea wall which gives you some Quietness from the heavy traffic.
• Free wi-fi and breakfast
• Tthe beds were wonderful
• Bathrooms large.
• Pool was clean

Cons:
• Doesn't have a front view of the beach if you want to be right on the beach.
• Bathroom door was in the way of the bathtub - a little annoying if I'd stayed more than one night (with little kids that you have to bathe). None issue with out babies.

Room Tip: Balcony rooms aren't worth the extra $20 because you are farther from the ocean view, however...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Galveston

Address: 3606 89th Street, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
Ranked #20 of 49 Hotels in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Galveston 2.5*
Number of rooms: 57
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Also Known As:
Comfort Suites Galveston Hotel Galveston
Galveston Comfort Suites

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