We stayed two nights (7/5 & 7/6) and we checked out today. Although the hotel says it is smoke free - I really feel that I detected cigarette smoke on the first floor. We were placed in a room by the kitchen. The first morning we were there - we were awoken by the noise from the kitchen (they were preparing for breakfast). Although it was noisy - it was bearable. Come morning two (this morning) at 6:00 a.m. - we were suddenly awoken by an EXCESSIVE amount of noise from the kitchen! We could hear conversation, slamming of drawers, the running of water and banging around here and there. I had to get out of bed to make a call from the living area phone (because the phone that was next to me - would not work for whatever reason). I expressed my concerns to the person at the front desk (unknown whom it was that answered the phone) - person was apologetic and said that he would ask the people in the kitchen to keep it down. Then 6:20 a.m. rolled around and there was still an excessive amount of noise - I made a second trip to the phone in the living area and made another call. Again, person apologized and said he would ask them to keep it down. Noise never ceased! We were in and out of sleep getting exhausted. We had stayed up late the night before and our plans were to sleep in (certainly much later than 6:00 a.m.) - our plans did not include getting awoken abruptly at 6:00 a.m.! I made calls to the front desk (on the phone and in person) and spoke with Ezekiel Lopez about wanting to speak to the general manager (Irene Carrillo). I was told she would be there between 9 a.m. and 9:15 a.m. - that time rolled around and then when I asked to speak to her, I was told she would be in at 10:00 a.m. We had to proceed to check out so that we could head back home. At check out time I asked to be compensated however Ezekiel said that he could not do that and I asked for any other of manager on the property, however, I was told that there was not one on the property! I called this evening around 4:00 p.m.( I was told earlier today that she would be working until 5 or 6 this evening). Again, I could not get in touch with her - I left a message for her - still unable to get in contact with her and no return call as of yet!!! Does ANYONE at this properly care about their customers??!!! Oh on another note - first night when we tried to get settled in (very late) - there was no blanket nor mattress pad for the sofa bed (only sheets and a pillow) we had to wait for those to be delivered before we could get to bed. The AC Vent very close to my head where I was sleeping in the bed was very dirty - it needs to be cleaned! Walls are indeed SUPER THIN! breakfast was average and so was the location. I am going to keep trying to get in contact so that someone can hear my concerns since they apparently do not care to respond to these trip advisor reviews (see other poor reviews). Do not stay in #116 - you will regret it. What blows my mind is that we pretty much always stay in Marriott hotels and we have NEVER had unresolved complaints , etc. If there were any concerns, they were always addressed and there has always been excellent customer service at their other locations.
- Also Known As:
- Springhill Suites Galveston Island Hotel Galveston
- Springhill Suites Galveston Island Hotel
- Springhill Suites Galveston
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