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“Our room smelled like urine” 3 of 5 stars
Review of Baymont Inn & Suites Galveston

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Baymont Inn & Suites Galveston
2.5 of 5 Hotel   |   2826 63rd Street, Galveston, Galveston Island, TX 77551   |  
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Ranked #18 of 49 Hotels in Galveston
Level Contributor
10 reviews
3 hotel reviews
“Our room smelled like urine”
3 of 5 stars Reviewed April 27, 2013 via mobile

First off it is in a terrible location, don't be fooled by the map. The pool was closed from 11-2pm and the spa isn't working. The staff was sub par except for Mercedes who was great. We planned on two night but left after the first. Sad day!!!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinngalveston, Front Office Manager at Baymont Inn & Suites Galveston, responded to this review, May 2, 2013
Sorry to hear that your stay was less than satisfactory, we hope to get another chance to better serve you in the future. But thank you for all the comments and helpful tips you have provided. Here at the Baymont we strive for excellence, and treat our guests with the highest standard of service. Thank you again for making Baymont your home away from home, we hope to see in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

Traveler rating
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    152
    61
    61
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
San Diego, California
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 25, 2013

I have stayed in Galvest many times and usually look for rooms at Hilton or Marriot properties but none were available. Baymont has been good to me n the past so they received my business.

I read other reviews and there are a couple of issues- GPS got me close but it was easy to see that the hotel was right there. The breakfast area does fill up starting around 8 so be a little early if you can. I liked that the rooms have a balcony but the hotel is a little too far back from the beach for a good view.

That's about all I have to complain about.

For the good, the location is close to plenty of grocery stores, fast food and "sit down" restaurants and an easy walk to the seawall. Rooms are clean, decent size, have a fridge and microwave. My room had also just received new matresses which was very pleasing. Looking around the room, the only real difference between it and a higher star hotel is the color of the lights (cool white at Baymont).

Staff did a great job! Morning crew was attentive and cheerful, houskeeping was the same and evening never missed a step. I left some clothing behind for the first time ever and called in a panic12 hours after checkout. It was safe and I arranged a prepaid box to have it returned. No delays at all. And they emailed my receipt which I had lost. I was shocked when (Jim/Tim didn't quite get his name) did it with no hassle or drama. Higher star hotels wont do that unless you are a member. I found that out the hard way.

You definitely went beyond my expectations. Thank you.

Room Tip: East side room faces the parking lot. West side rooms... ... well, it was a graveyard but looks a bi...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinngalveston, Front Office Manager at Baymont Inn & Suites Galveston, responded to this review, May 2, 2013
Thank you for all the wonderful comments and helpful tips you have provided. Here at the Baymont we strive for excellence, and treat our guests with the highest standard of service. Thank you again for making Baymont your home away from home, we hope to see in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 25, 2013

Nice and clean, Close to everything, staff pleasant but not that knowledgeable about lolcal things.
Seems newer and well updated. Smells fresh and clean inside.
Breakfast was on a scale of most hotels that offer a breakfast out of 5 maybe a 3.5.

Room Tip: We were 1st given a room by the elevators but moved. It seemed noisy at first but didn't experi...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinngalveston, Front Office Manager at Baymont Inn & Suites Galveston, responded to this review, May 2, 2013
Thank you for all the wonderful comments and helpful tips you have provided. Here at the Baymont we strive for excellence, and treat our guests with the highest standard of service. Thank you again for making Baymont your home away from home, we hope to see in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri City
1 review
4 of 5 stars Reviewed April 24, 2013

The electric plug did not work by the sink in the bathroom.
GPS had a hard time getting us to your location. It was too tucked away.
Need more serving space for breakfast. Coffee and condiments should be in a different location that is away from the food area- it was way too crowded.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontinngalveston, Front Office Manager at Baymont Inn & Suites Galveston, responded to this review, May 2, 2013
Thank you for all the wonderful comments and helpful tips you have provided. Here at the Baymont we strive for excellence, and treat our guests with the highest standard of service. Thank you again for making Baymont your home away from home, we hope to see in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Galveston

Address: 2826 63rd Street, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Free Breakfast Room Service Wheelchair access
Hotel Style:
#11 Business Hotel in Galveston
#13 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Baymont Inn & Suites Galveston 2.5*
Number of rooms: 89
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Also Known As:
Baymont Inn & Suites Galveston Hotel Galveston
Baymont Inn And Suites Galveston
Baymont Inn Galveston
Galveston Baymont Inn

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