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Holiday Inn SunSpree Resort Galveston Beach: Traveler Reviews

3.0 of 5
1702 Seawall Boulevard, Galveston, Galveston Island, TX 77551
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Holiday Inn SunSpree Resort Galveston Beach
Ranked #22 of 47 hotels in Galveston
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248 reviews from our community

Traveler rating
    68
    59
    56
    31
    34
See reviews for
Families
89
 
Couples
73
 
Solo
5
 
Business
11
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Lafayette, Louisiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Thanks Alex”
4 of 5 stars Reviewed November 15, 2012 via mobile

Had a problem with wireless but Alex stayed with it until problem was solved. Thanks Alex. Beautiful view weather is perfect. 65 degrees. Loving forward to a wonderful weekend. Hotel is really close to ferry. Would recommend ferry ride if weather is good.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jan H about Holiday Inn SunSpree Resort Galveston Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean Z, Manager at Holiday Inn SunSpree Resort Galveston Beach, responded to this review
November 23, 2012
Dear Jan H:

Thank you for taking the time to write a review for our Hotel and thank you for recommending us to those of our guests who wish to take the Cruise. We appreciate your recommendation. Alex was ecstatic to see your review!!! He is a wonderful man and his birthday is coming up soon. Needless to say that, because of your kind words about him, I am personally going to take care of his birthday gift!!! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Stay Pre-cruise!”
4 of 5 stars Reviewed November 14, 2012

We stayed at the Holiday Inn SunSpree pre-cruise with a stay and cruise parking package on November 3, 2012. The hotel was great! It's an older hotel, but has been nicely refurbished. The rooms were very clean. The rooms have a refrigerator and all have balconies facing Galveston beach. Our 3rd floor room even had a nice view of Pleasure Pier, about a mile down from the hotel. There's a very nice pool all rooms overlook, and the hotel's bar is on the other side of the pool.

Debbie with the hotel's guest services was very friendly and helpful. I would also like to give a shout out to Darrell (spelling?), the hotel's shuttle service driver, whose customer service went above and beyond! He transported us to the cruise ship terminal in a very timely manner during a super busy weekend (The Lonestar bike rally was in full swing, and there were thousands of bikers all over the island attending different events). When we returned from our cruise, we called the hotel and Darrell picked us up at the designated location in front of the terminal within minutes. We were back to the hotel, and in our truck headed home by 9:15 AM. Thanks so much Darrell, we really appreciate your great customer service!

Two quick things the SunSpree may want to address. 1) We had breakfast the morning of our cruise in the hotel's restaurant. It was absolutely sweltering inside. Having some air conditioning would encourage more guests to eat in there. 2) Change the door knobs to the guest room balcony doors and install flip lock deadbolts. The current push button locks on the door knobs can cause the guest to accidentally lock him/herself out on the balcony. We almost had that happen.

All in all, we had an excellent stay, and hope to be able to visit the Holiday Inn SunSpree again next year! Next time we WILL stay more than one night! Thanks again, Debbie and Darrell!

Room Tip: The higher the floor, the better the view!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rrbkitty about Holiday Inn SunSpree Resort Galveston Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean Z, Manager at Holiday Inn SunSpree Resort Galveston Beach, responded to this review
November 23, 2012
Dear rrbkitty:

Thank you for your review. I am very pleased you had a great time at our Hotel. Debbie and Darrell send you their kind regards. They are both wonderful members of our staff and we are blessed to have them in our team. I am sorry you had problems with our balcony door lock. We are currently in the process of replacing many of those locks. I look forward to seeing you next year and I will be taking care of your breakfast myself next time I see you.
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Comanche, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Wonderful view!!!”
4 of 5 stars Reviewed November 6, 2012

Only got to stay one night but loved the view and the staff was great. Very helpful with getting our luggage in on such a windy day. Rooms were comfy...slept very well :).
Would not recommend the bar....bartender was a snot and overcharged us for the drinks.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mary6298 about Holiday Inn SunSpree Resort Galveston Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean Z, Director of Sales at Holiday Inn SunSpree Resort Galveston Beach, responded to this review
November 23, 2012
Dear Mary6298:

Thank you for taking the time to write a review. I am very happy you had a great time at our Hotel and thank you for your kind words about our staff. I am, however, sorry you had problems at the bar. I discussed your concerns about our bartender with our management team and please be assured that we took appropriate measures to address your concern at our bar. I look forward to seeing you next time.
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Mt. Calm
Top Contributor
68 reviews 68 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
38 helpful votes 38 helpful votes
“Great View super Staff”
3 of 5 stars Reviewed November 5, 2012

Really great staff. could not do enough to help. Really made our stay nice. Open views to the gulf. Beds are a bit hard and about 6" to high. Granddaughter is 8 and we had to help her up, wife is 60+ and she was having a hard time as well.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MCtravler about Holiday Inn SunSpree Resort Galveston Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean Z, Manager at Holiday Inn SunSpree Resort Galveston Beach, responded to this review
November 23, 2012
Dear MC traveler:
Thank you for taking the time to write a review. The purpose of our business is to please our guests and our goal is to do whatever it takes to achieve that purpose. Thank you for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Had a great time, location is close to all.”
4 of 5 stars Reviewed November 5, 2012

The staff was able to help us get 2 rooms connected to each other since I have a large family. There was a mess up with the reservation, but they worked hard and got it fixed. Furthermore, I used points to stay here for 2 nights and they treated us very well! The A/C units worked fine and the rooms were clean. I am a priority club member with 100+ nights/year in Holiday Inn. The elevator worked fine and the atmosphere is tropical. Parking is free & secure in the back and we had no problems going and coming.

Room Tip: Try to stay on the 4th or 5th floor for the best view.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Joey P about Holiday Inn SunSpree Resort Galveston Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, General Manager at Holiday Inn SunSpree Resort Galveston Beach, responded to this review
November 17, 2012
Thank you for taking the time to review our property. These reviews are very important to our staff training.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn SunSpree Resort Galveston Beach

Also Known As:
Holiday Inn Sunspree Resort Galveston Beach Hotel Galveston
Holiday Inn Sunspree Resort Galveston Beach Hotel
Holiday Inn Galveston
Galveston Holiday Inn
Address: 1702 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotels in Galveston
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Join us at the Holiday Inn Sunspree Resort at Galveston Beach, a proud member of the Holiday Inn family on Galveston Island! Newly renovated for 2009! Located on Seawall at Galveston Beach, our hotel is the perfect escape. Join us for Mardi Gras, Spring Break, Carnival Cruises, Royal Caribbean, Schlitterbahn, the 1894 Grand Opera House, Moody Gardens or anytime! Whether you are going to the beach, or in Galveston on business, you are sure to have a comfortable stay with memories that last a lifetime. Our resort offers kids suites, private balconies overlooking the Gulf of Mexico, a magnificent free form pool with a swim up 'palapa' style pool bar and waterfall, a family friendly restaurant, room service and activities to suit the entire family. Did we mention that we are at the beach? We invite you to stay with us at the Holiday Inn Sunspree Resort in Galveston, Texas where 'good times' only get better. Enjoy your vacation at the preferred Galveston Hotel! ... more   less 
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Holiday Inn SunSpree Resort Galveston Beach
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