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Quality Inn & Suites Galveston: Traveler Reviews

2.5 of 5
5924 Seawall Blvd, Galveston, Galveston Island, TX 77551
Hotel amenities
Quality Inn & Suites Galveston
Ranked #5 of 47 hotels in Galveston
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361 reviews from our community

Traveler rating
    125
    139
    59
    23
    15
See reviews for
Families
135
 
Couples
126
 
Solo
18
 
Business
15
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Denver, Colorado
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Needs a good scrubbing”
2 of 5 stars Reviewed December 25, 2012

Was granted early check in. The elevators, hallways and our room were dirty. There was a bag of trash that sat in the hallway by the elevator the entire time of our stay. The front desk clerk 'had a cold' and was serving/setting up the breakfast food. Our room, jacuzzi suite, was dirty. The jacuzzi tub had scum around the jets. The tile had not been washed in a long time and there was nail polish in the bottom of the jetted tub. Do not book this hotel for full price, choose an off day (sunday-thursday).

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Average but still adequate”
3 of 5 stars Reviewed December 20, 2012

First let me say the staff was very friendly and informative. Special request for accessible room was attended to before we arrived. Good selection of breakfast items laid out well with large seating area. Room was clean but halls could use some extra attention. Perfectly adequate for a stay in Galveston where you do not expect to spend most of your hours at the hotel anyway.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Excellent choice!”
5 of 5 stars Reviewed December 14, 2012

What a value! Excellent quite rooms, great beds, fantastic continental breakfast! The staff are eager to help with their advice on restaurants and attractions. This wonderful gem is just across the street from the sea wall. A wonderful stroll as the sun sets, or a dip in the indoor pool. Laundry is on site. We will be staying here on our next trip.

Room Tip: even handicap access rooms
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Meeker, Oklahoma
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good Place to Stay”
4 of 5 stars Reviewed December 13, 2012

I chose Quality Inn after reading reviews on TripAdvisor. Couldnt have made a better choice! Room was nice and clean. Front desk employees were very friendly and helpful. We had the jacuzzi king suite. The hotel had obvious signs of normal wear and tear ( worn carpet etc) but it was CLEAN. The breakfast was good but layed out kinda weird. Had to hunt for plates, spoons etc. All in all we had a great stay. Would recommend this hotel and would stay again if in the Galveston area.
PS the mexican restaurant in front of the hotel is a MUST! its fabulous! Food and service were both great!

Room Tip: Ask for room on the east side. Perfect ocean view!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle, Washington
Top Contributor
324 reviews 324 reviews
275 hotel reviews
Reviews in 200 cities Reviews in 200 cities
464 helpful votes 464 helpful votes
“Why is This Place #5 in Galveston?”
2 of 5 stars Reviewed December 12, 2012

Reviews here encouraged me to book a room at this hotel and I was horrified to discover that the room I was assigned had a foul odor, dirty carpets, toxic bedspreads, and an extremely depressing and out-dated decor. A woman working on the desk engaged me in a very unpleasant conversation before she would cancel our reservation without penalty.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Journeyman1234, General Manager at Quality Inn & Suites Galveston, responded to this review
December 27, 2012
The reason our ratings are good is not because we never make a mistake, because all hotels do...it is because we try to always take care of our guests, and fix any problems to make sure the guest was happy. If a guest gives us an opportunity to fix an issue, we do. Most of the hotels on the island would not have been nice enough to cancel the reservation, and we were well within our rights to charge for it...but we didn't. You made a reservation with a stated 48 hour cancellation policy, and then tried to cancel it on the evening of day of arrival. You called before ever coming to the hotel, and the desk clerk was friendly and professional and told you that it was too late to cancel the reservation, per our policy, and that you had been quoted the policy upon making the reservation. The clerk made me aware that you were unhappy, and I had her cancel the reservation for you as a courtesy. It is sad to get a review from someone who didn't want to stay BEFORE they had even gotten to the property, and then made up reasons to get the room cancelled without penalty, when it was already done. To use a false review to punish the hotel after we had already cancelled the room as a courtesy, is in bad taste, and a misuse of this great forum. There was nothing wrong with this room, and THAT is why our overall reviews are good.

Thank You,
James Marx, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Galveston

Also Known As:
Quality Inn & Suites Galveston Hotel Galveston
Quality Inn And Suites Galveston
Quality Inn & Suites Galveston Hotel
Quality Inn Hotel Galveston
Quality Inn Galveston
Galveston Quality Inn
Address: 5924 Seawall Blvd, Galveston, Galveston Island, TX 77551
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotels in Galveston
#5 Family Hotels in Galveston
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Quality Inn & Suites Galveston
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