Pros: Delicious, beautiful, labeled. The specialty area had structure. Malts, shakes, sodas, and floats made the old-fashioned way. It is neat to watch the toffee being made at the candy shop. I appreciate how the confectionery has the items labeled with names and also prices. It is a beautiful shop.
Con: The ice cream counter was disorganized. We were the first there but were invisible to staff as others continued to be served immediately as they approached. My friend walked away in disgust... almost comical. What's up with that? It wasn't that crowded, but the ice cream counter staff looked half-asleep. This place rocks otherwise, and I plan to be back!