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“Roaches, cigarettes and broken everything” 1 of 5 stars
Review of La Quinta Inn & Suites Galveston Seawall West

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La Quinta Inn & Suites Galveston Seawall West
2.5 of 5 Hotel   |   8710 Seawall Blvd, Galveston, Galveston Island, TX 77554   |  
Hotel amenities
Ranked #32 of 49 Hotels in Galveston
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Roaches, cigarettes and broken everything”
1 of 5 stars Reviewed November 25, 2012

I thought the reviews were probably over doing it, but I was wrong. Five German roaches so far including two IN the refrigerator. Fortunately we had read the other reviews so brought a can of roach killer just in case. 100% non-smoking is a joke. Smokers everywhere. Sit on the balcony and it's like being in a bar with everyone smoking outside and in and around the pool. Butts everywhere in the plants on the grass, the whole place smells of tobacco. Hotel needs major repairs--could be forgiven if Ike were last year but that was 2008. My two Queens with a balcony/view included a primo view of the filthy dumpster. The outside light is a remnant from the hurricane I think. I thought the room was clean until I found someone else's underwear/track pants behind the chair which apparently hadn't been moved in a while. When I told them about a paint spill on their concrete that we witnessed no one did anything. Grumpy front desk guy during the week seemed angry when we asked for the coffee to be refilled. La Quinta is hit or miss and this is definitely a miss.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at La Quinta Inn & Suites Galveston Seawall West, responded to this review, March 22, 2013
Dear Guest,

Thank you for choosing to stay at the La Quinta during your last visit to our area.

We apologize for the inconvenience you had with the stay as mentioned howsoever.

We have addressed to the roaches problem with prompt actions.

We have also taken all the steps to ensure the utmost cleanliness and finest hospitality so that your next stay at our hotel a memorable experiences.

We are eagerly awaiting your next visit.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 23, 2012 via mobile

Dirty towels in the middle of the hallway. Terrible smell. This hotel gives La Quinta a poor name. When we got there, they were working on a room and all of the old tile was in the hallway, tools, dirty rags. This hotel is not run very well.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at La Quinta Inn & Suites Galveston Seawall West, responded to this review, March 22, 2013
Dear Guest,

Thank you for staying with us during your visit to our area.

We appreciate your review and have taken the observations for further improvement.

Based on your review, we have taken steps to check and ensure that the overall amenities of the rooms are perfect before checking in a new guest. We have given special training to the concerned staff.

The housekeeping staff has been given additional training to maintain the best cleanliness of the rooms and the property as well.

We would like to invite you to once again choose the La Quinta during your next visit and can assure you a new experience.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

The front desk staff was very unfriendly. We asked for a room away from the ice machine and elevator. When I asked at check in she said sure they were able to accommodate. When we got to the room it was literally outside the elevator doors. The ding of the elevator startled you awake at night like a foghorn. The " free" breakfast left a lot to be desired. They were extremely understaffed, the breakfast area was a mess and had garbage stacked 2' high on top of the can. The handle broke off the toilet after the second use. Th entire place left little to be desired and we will not stay there again. Probably not any LaQuinta location ever.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at La Quinta Inn & Suites Galveston Seawall West, responded to this review, March 22, 2013
Dear Guest,

Thank you for choosing the La Quinta for your recent stay in our area.

We thank and appreciate your review.

Upon receipt of your review, the following steps were taken:

• Management has apprised about what happened as you mentioned in the review and also the hotel staff have been given special training on guest relationship and managing their requirements to the highest satisfaction.

• Your comment on the amenities has been taken care of.

• Breakfast staff received additional training in presenting a proper presentation and to ensure ample stock of breakfast items.

We assure that the next time you visit our area, you will find our hospitality and amenities to your best satisfaction and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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Jacksonville, Texas
Top Contributor
94 reviews 94 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 6, 2012

Hotel staff were very nice and friendly. Room was cool when we arrived. Got warmer during the night, cooler when we woke up. You could see cracks in the walls and hooks where picture once hung. Breakfast was good but sun blinded me when I walked into the dining room. Had a pleasant stay. Location to the beach was wonderful. Driver Terry for the shuttle was absolutely amazing. What a funny guy. Made the hour wait at the cruise terminal to get back to the hotel all the worthwhile.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 5, 2012

Ok, we have stayed at this location numerous time since it was built (maybe 8 to 10 years ago). I have put up with it for the price, but I think I may have to just pay more for a room rather than dealing with all of the issues at this hotel.

There seemed to be numerous maintenance issues throughout the hotel, even though they have obviously brought in some new furniture to modernize the hotel. The first thing we noticed was that the security door from the garage to the elevator did not work - that did not make me feel good. There were new pictures and furniture in our room, but the lampshades were old and cracked. And there were plaster patches on the wall that had not been painted over, and a peeling and stained ceiling. Carpet is desperate for replacement, I'm surprised they replaced furniture before the carpet. And the furniture doesn't leave a lot of room for storage.

Bathroom showed numerous signs of neglect, many patches on grout, evidently the soap holder in the shower fell down and was never replaced.

Evidently there HAD been a flat screen on the wall (the holding bracket was still there) but it had been replaced with an old small Zeinth like the ones we got rid of about 8 years ago.

The deal breaker for me was the temperature. And being a lady of "a certain age", I have issues.....temperature issues.......... And if you live in Texas, you know the temperature changes can be hot one day, cold the next, even in the winter. When we arrived at the room after registration, I noticed the room was a little warm. I tried turning down the AC/heating unit, but noticed it would only turn down just so far.

When I called the front desk to see about maintenance, I was told that the owners had adjusted all the ac/heating units for the winter so they would only go down in temperature that far. And in October in Texas, that was just not enough. Thank goodness a cool front came through the second day we were there, that helped a lot. But I don't think I can stay in a place that I cannot control the temperature as much as needed.

I cannot say that most of the staff seemed very interested in serving the customers. I DID notice the young man servicing the breakfast in the morning seemed to have a lot more on the ball, as did the lady who actually checked me out when we were leaving. I believe the cleaning people did as much as they could with the rooms.

This is a very popular place with the "cruise crowd" since they will let you leave your car and shuttle you to the cruise port, so maybe this is why there is a lack of maintenance and service, it always seems to be filled no matter what. But we will certainly be exploring other properties in the area for our little trips.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqgalvestonislandtx, Webmaster at La Quinta Inn & Suites Galveston Seawall West, responded to this review, March 22, 2013
Dear Guest,

Thanks for choosing the La Quinta during your visit to our area.

We appreciate you for taking time to write a descriptive review and regret the experience however unlikely it may be.

We take it seriously towards improvement. We are addressing all the points mentioned in the review and also the front desk staff has been given special training to ensure they offer the guests the best hospitality and support.

We have investigated the incident as mentioned in your long review and have taken steps and assure you that the hotel cleaning and maintenance staff has been given additional training to ensure that this does not happen again.

We hope that you will consider us once again and have a new experience.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 5, 2012

very decent hotel for a chain hotel. Location by the beach was great plus there is a good steak house round the corner.

The rooms were fairly clean and even though there was a giant roach in our room I think that's more reflective of the hot and muggy climate than the cleanliness of the hotel.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2012

We have stayed here twice, both very good experiences. We have a labrador dog and this is pet friendly. Newer building/recently built (last 5 years?), in a great location at western end of seawall/Seawall Blvd., away from the busy and crowded east beach areas. Good value. Highly recommend.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Galveston Seawall West

Address: 8710 Seawall Blvd, Galveston, Galveston Island, TX 77554
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Galveston Seawall West 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The all-new La Quinta Inn and Suites Galveston is an attractive oceanfront hotel located just 3-miles West of downtown Galveston near several prominent attractions including, beaches, cruise ports, Bishop Palace, Moody Gardens, and Seawolf Park. Each well-equipped room features free high-speed Internet access, a microwave, and refrigerator. This La Quinta also offers a complimentary continental breakfast with hot waffles, fitness center, a Seasonal outdoor swimming pool, and heated whirlpool. ... more   less 
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Also Known As:
La Quinta Inn And Suites Galveston Hotel Galveston
La Quinta Hotel Galveston
La Quinta Galveston
Galveston La Quinta

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