I recently stayed in Galveston Super 8 and was impressed with the quality of the accommodation but very disappointed with the customer service and the ability to sleep. I am a professional triathlete and was in town for the Ironman Texas 70.3. As the race was about 5 horus in duration I requested a late check out and was told that the latest would be 1 or 2 pm. I was satisfied with this answer but on the morning of the race when we returned, we were constantly hassled to get out even being told at one point that we had 20 minutes to leave (it was only 12:45 when we checked out).
In addition, the night before the race I got only 2 hours sleep because the person occupying the room above mine was partying until 3AM. After being woken up several times I finally called the night clerk and asked him to take care of it. He made an effort but the problem was not taken care of. We finally had to go over to the front desk and demand that they stop the noise or we would not be paying for the room.
Overall, I am not satisfied with my stay and will not likely stay or recommend that location in the future. They need to work on customer service and policies for noise, even if it means they make an unruly guest vacate in the middle of the night.
- Also Known As:
- Super 8 Galveston Hotel Galveston
- Super 8 Galveston Hotel
- Super Eight Galveston
- Galveston Super Eight
- Galveston Super 8
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