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“Nice Hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Seawall Inn & Suites by the Beach

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BEST WESTERN PLUS Seawall Inn & Suites by the Beach
2.5 of 5 Hotel   |   102 Seawall Boulevard, Galveston, Galveston Island, TX 77550 (Formerly Comfort Inn & Suites Stewart Beach)   |  
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Ranked #9 of 49 Hotels in Galveston
Houston, United States
1 review
“Nice Hotel”
4 of 5 stars Reviewed December 30, 2013

I was only here for one day but the hotel was very clean and in a good location. It's close to the pier, moody gardens and several other attractions. Our room was really nice and clean and had all the amenities we needed, the TV was blurry though if you are into that.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, January 1, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
    114
    82
    36
    13
    10
See reviews for
91
82
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Houston, Texas
1 review
3 of 5 stars Reviewed December 1, 2013

Our stay was neither great nor bad. It was an okay experience.

GOOD: The hotel is located on the Seawall Blvd which is a plus however it is on the part of the street that has quite some land between the hotel and the ocean (I stayed in a suite so my view was not as great as the regular rooms that face the ocean). The price is good. The breakfast was definitely a plus however I stayed away from the eggs. The Jacuzzi in our room was great, except I wish it had some walls around it and not exposed to the room. I liked the computer-access and the free printing. I also enjoyed the free wi-fi.

NOT-SO-GOOD: The staff (5 out of 7 that I interacted with) was not friendly as I am used to at other hotels I have stayed. At one point a male staff member called a female staff member a B..... They don't seem happy. Except for the incredibly nice lady (helps prepare the morning breakfast.) and what seems to be the supervisor of the cleaning crew (has some gray hair). The cleaning crew was also unfriendly and looked angry at times. We did not have the view I expected. Very thin walls, fortunately we did not hear anything we did not want to hear, we can tolerate kids crying as we are parents. The sofa bed in our room was like a giant marshmallow that you sink into deep. Not comfortable but we just put a few pillows on them. As we were looking for something we dropped, we noticed that the area behind the night stand and a few other areas were dusty. The windows needed a good cleaning as well.

WILL I RETURN?: Probably, I can ignore the mediocre customer service for location, breakfast, and size of suite. I will however most likely try a few other hotels first.

Room Tip: Call ahead of time to ask for an ocean-view. They will say they cannot guarantee it so I would state...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, January 1, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
90 reviews 90 reviews
10 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 12, 2013

This stay was for my anniversary and the price seems high for the date but we made the reservation because we always like to spend our anniversary by the beach. The room was ok. The breakfast was ok but I was expecting something better. Dinning area was small but clean and organized (indoor and outdoor). Small pool bit nice atmosphere. The staff average.no super happy with my stay on this hotel and I have stayed in many 3 stars at Galveston . The sheet were not soft . I felt very uncomfortable because my skin is very sensitive and it seems to me the use to much chlorine on them.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, November 15, 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 409-766-7070.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwall, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 6, 2013

This was a nice hotel and was very clean and quite. Nice staff, room was well cleaned . Stayed 2 days. Free breakfast was in a small corner of lobby. Food was maybe average...eggs were terrible ( probably powered). waffles, cereal, milk, juice, yogurt were all alright. This hotel is on the end of the seawall. Again the room was very clean and well kept. We did not use the pool.

Room Tip: They also free parking, if this helps. Close to the Galvestorian and cruise port. they did tell us t...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, November 9, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowley, Louisiana
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

Great accommodations, great price! I would definitely stay here again. The room was very nice with two queen beds. Breakfast was great, eggs, sausage, waffles, etc. There is a beautiful eating area indoor and outdoor. The employees were very helpful with information about restaurants and entertainment at Galveston.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2013

We stayed here as two couples for a week from 18-25th October. We had been travelling across America for two weeks and chose to stay by the beach in Galveston for a week to relax.
We're glad we did. The hotel and the staff were great, the pool is small but nice in a nice pool area. The room was large and clean. The only reason I didn't give an excellent review is that the breakfast was a bit repetitive. I'd change what I think were freeze dried eggs.
The price was really great though especially for a hotel on the beach front.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gonzales, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

We had to stay for a medical appointment at UTMB. It is only 1/2 mile from there so the drive was easy. Check in was speedy, room was VERY clean, sheets smelled great! The entire premises including the parking lot were very well kept. Only complaint were that the scrambled eggs were rubbery, but otherwise extremely good value for the money.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bijal M, General Manager at BEST WESTERN PLUS Seawall Inn & Suites by the Beach, responded to this review, October 31, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 409-766-7070.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Bijal Mehta
General Manager
BEST WESTERN PLUS Seawall Inn & Suites by the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Seawall Inn & Suites by the Beach

Address: 102 Seawall Boulevard, Galveston, Galveston Island, TX 77550 (Formerly Comfort Inn & Suites Stewart Beach)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Galveston
#3 On the Beach Hotel in Galveston
#4 Business Hotel in Galveston
#8 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Seawall Inn & Suites by the Beach 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Plus Seawall Inn And Suites By The Beach
Best Western Plus Seawall Inn & Suites By The Beach Hotel Galveston
Comfort Inn Stewart Beach
Comfort Inn Galveston
Galveston Comfort Inn

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