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“WOW what poor service” 2 of 5 stars
Review of Country Inn Galveston Beach

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Country Inn Galveston Beach
2.5 of 5 Hotel   |   2818 Avenue R 1/2, Galveston, Galveston Island, TX 77550   |  
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Ranked #38 of 49 Hotels in Galveston
Houston, United States
1 review
1 helpful vote 1 helpful vote
“WOW what poor service”
2 of 5 stars Reviewed 6 days ago NEW

For a $100 a night hotel that is charging $300 a night for the motorcycle rally, you would think they would clean the rooms and actually keep the peace. Room was not cleaned, bed not made, towels just left on toilet. Booked the room over 5 months ago, given a room on second floor, requested something higher and the front desk was on the edge of being rude for me just asking. I know it is busy for this weekend, that is why I booked 5 months early to get a decent room. Loud party in room next to ours, course we were on the second floor, very close to front desk and nothing was done. Have stayed here 3 years in a row and notice each year it seems to get worse and worse. There won't be a 4th year. There are places cheaper and better nearer the action.

  • Stayed November 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgalveston, Front Office Manager at Country Inn Galveston Beach, responded to this review, yesterday
We are so sorry to hear that you were disappointed in your stay. We appreciate your feedback and will share with the appropriate staff.

Sincerely
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235 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Pinehurst, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there the weekend of the Lone Star Rally. Other than the two motorcycles getting stolen in front of the front door it was ok. They should hire security to watch over things. Its not the best area.

  • Stayed November 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgalveston, Front Office Manager at Country Inn Galveston Beach, responded to this review, yesterday
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from Country Inn and Suites Galveston. Kindly feel free to call me at 409-763-5000 and discuss this further.

Sincerely.
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Dallas, TX, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

During the night my motorcycle was stolen from this place as they have no security. Even the night clerk was not at her station, she was in the business center all night. Even the police who took the theft report said there have been multiple issues there and they (the hotel management) have been told to increase security but they would not comply. Also, the day clerk would not honor the rate we were quoted and increased our rate to $330

  • Stayed November 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cisgalveston, Front Office Manager at Country Inn Galveston Beach, responded to this review, yesterday
I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. At all times we try to be a property that is enjoyable, relaxing and clean. It is disappointing to hear that we failed to be any of those things for you.I cannot go back and fix your stay, but I will make you a promise that if you can one day see yourself clear to visit us again, you will find that what you saw was an aberration and not our normal standard.

Happy Travels!
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Cambridge, United Kingdom
Top Contributor
238 reviews 238 reviews
88 hotel reviews
Reviews in 100 cities Reviews in 100 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, we could see the sea from our room. Clean room and bathroom and plenty of towels and toiletries. Room refreshed on 2nd day while we were out. Good complimentary breakfast, with hot water but no teal bags to make a cup of tea. Free parking.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

We booked this Hotel via Expedia. Our only requirement was to get a hotel which is next to the beach, so that we don't have to drive to beach and waste time on finding a parking. It's nice to have breakfast included and if the room has ocean view that's a plus. We got everything in this hotel in reasonable price.

Booking was straight forward via Expedia. I have prepaid, I don't recall if there was pay later at hotel option. During booking it didn't say anything about ocean view room. I just booked whatever was cheapest available for 3 of us. It was a nice surprise to find the room had a balcony with great view to the gulf and historic pier.

The beach is across the seawall blvd, minute walk from the hotel. The beach is much cleaner now a days compared to few years ago. No bad smell. You can go to the historic pier by walking 5 minutes from the hotel.

Size of the room is standard. Two full size beds, flat screen TV, enough wardrobe space, microwave and mini fridge. The bathroom was decent too. They may need to upgrade the fixture in the shower.

Free breakfast was decent. They have couple of waffle maker machines. Also serves breads, eggs, apples, milk, cereal, juice, etc.

Overall, I will recommend this hotel for your Galveston beach trip.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was looking for a quick get away with my grandchildren. Hotel was nicely furnished, extremely clean, indoor pool and jacuzzi were great . Complimentary breakfast was a bonus. I especially like haveing a small suite...after the kids went to sleep I could still stay up in the livingroom area. Also right in the center of beach and attractions.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great location just off seawall with view of beach at a fair price. Rooms were nice and clean. Lobby and breakfast area nice with usual hot breakfast fare. Staff was friendly. onsite free parking and wifi.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn Galveston Beach

Address: 2818 Avenue R 1/2, Galveston, Galveston Island, TX 77550
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn Galveston Beach 2.5*
Number of rooms: 60
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Also Known As:
Country Inn Galveston Beach Hotel Galveston

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