The staff was rude, impolite and unhelpful. I was very disappointed with our stay. My husband and I took a little trip to the island with our son for the night. When we got to our room we discovered that our bed sheets were dirty, their was black hair in the bathtub (not just a couple of stray black hairs, we are talking a ton of black hair, like someone had shaved in the tub and no one had bothered to clean it out.) On top of this, their was a foul odor in the room. It was as if after the previous inhabitants had left, no one had come in and cleaned; it appeared the staff had simply made up the bed, picked up trash and called it good. When we called the front desk to let them know what we were dealing with, it took them 3 hours to bring us new bed sheets, even after my husband went to the front desk and inquired about new sheets and we had already called. Furthermore, we were handed a bottle of cleaning fluid and I suppose the expectation was that we were supposed to clean the black hair out of the bathtub. Nothing was done about the foul odor. Needless to say, we left the room and went somewhere else for the night. Horrible experience. I do not recommend staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 16, 2013
Thank you for taking the time to post a review about your recent stay at the Hotel.On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Report response as inappropriate
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.