We booked this hotel during a cheer competition and it looked NOTHING like the pics online!!! It was very run down and gross, there were people hanging out all around the hotel which made it feel very unsafe. When I brought these concerns up to the manager MINUTES upon check in she didn't care AT ALL! Her name was Bonnie... I asked for any amount of refund because I could not allow my children to stay there, she declined so I asked if she could at least give the room I had already paid for to another customer at no charge as an act of kindness since I wouldn't be using it. She said absolutely not that they will "resell" the room to someone else but would never pass my payment on to another! I was perfectly kind and polite the entire time and CANNOT believe what an awful person this woman must be! Not only was the hotel disgusting compared to online it had a person working for then who apparently is unwilling to do a good deed for another person.... I would advise anyone to pick somewhere else to stay! We ended up staying at the Springhill Suites and were VERY pleased by hotel and staff :-)
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- Also Known As:
- Country Inn Galveston Beach Hotel Galveston