We arrived at 2:15 in the afternoon and were told that our rooms were ready but if we wanted to check in before 3:00 it would be an additional $30 fee. So we loaded back up and took the family to lunch rather than pay the additional $30. The desk clerk basically told us that if we didn't like it we could go somewhere else. The clerk was also very threatening about if we smoked in the rooms or on our balcony, even though we informed them that no one in our party smoked. When we finally did get checked into our rooms it only go worse. One of the rooms was under construction and should have never been rented. The other room, the bathroom had hair on and debris on the floor and didn't look like it had been properly cleaned. It had been a long drive so we just cleaning the bathroom ourselves. The carpets were stained the beds were shoddily made just an overall appearance that they didn't care.
Hot Breakfast was included in the price of the room so the next morning we went to the dining area. It was a mad house of people. There were people standing around all over the place waiting for a place to sit. Most of the food was gone as soon as the cook delivered it. The food consisted of watered down powdered eggs, waffles, a small selection of cereal and toast. Their juice dispenser was out of OJ and the place was filthy. Having booked our stay weeks in advance and already paying for it we were pretty much stuck. I don't think there was ever a time during our entire visit that I walked by the front desk that someone was not there with a complaint going unresolved. The front staff is rude and condescending basically preying on out of town tourist.
The next morning we made sure to check out early to avoid any penalties as we were warned by other guest that this hotel has a reputation for charging for another full day if you are one minute late. After we returned our room keys I requested a receipt to confirm that we had checked out on time. The clerk REFUSED to provide me a receipt. I asked to speak to a manager and to my amazement the desk clerk picked up the phone and called 911. After calling 911 the clerk called her manager. I asked if the manager was on the way and she rudely told me that someone will be with me when they get to it. I waited about 10 minutes, the manager never arrived but the Police did. There were two officers. One took me out front to ask me what happened. When I told her that I had requested a receipt and when refused I requested to speak to a manager she kind of rolled her eyes as if "yeah right" there is more to this story. She asked if I was abusive or used profanity I told her no I just asked to speak to a manager. She took my information and her partner come out about a minute later. She asked him what happened. He told her, "he wanted a receipt, but the clerk would not give him one so he asked to speak to a manager". Both officers apologized for my inconvenience and asked me to go ahead and leave to avoid further complications.
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- Also Known As:
- Country Inn Galveston Beach Hotel Galveston