Stayed 12/08/12 for one night, made the fatal error of getting in late. No parking, not that they have much anyway. I found myself parking 2 blocks away with so happens some other hotel guest in the same boat as me. Then the real fun began, none of our keys worked on the outside doors! Keepin mind its 2 am and I had to walk 2 blocks in an unfamilar town, in the dark only to have my key not work!!! Ok finally made it to my room to find pubic hairs on the back of the toilet, & hair in the tub. BREAKFAST WAS A JOKE, IF COULD CALL IT THAT(NO WONDER IT'S FREE). BEST PART OF MY STAY WAS LEAVING THE HOTEL.

We recently stayed 2 nights at Country Inn & Suites before cruising out of Galveston. We booked directly through the Country Inn website (tip: sign up for their Club Carlson to get discount offers via email. We got a nice cancellable rate that was lower than any publicly available rate that applied to the dates we needed to stay). Although a Handicapped Accessible room was not an option when I booked, I did note it in the special requests on the reservation.

We arrived late at night, after 11pm. Although the front desk didn't catch the special note about our needing an HA room, they were able to move us to an HA room for both of our nights. Tip: When making a special note on your reservation, call the front desk to make sure they see it.

I got my parents settled into the room then returned to the front desk for some coffee. The pots were almost empty, so the clerk made fresh coffee. Gold star for that! In the meantime, my parents had trouble with the room thermostat, so the clerk went up to the room to reset the thermostat and got that running right. Another gold star.

Our room with 2 Queen beds and HA bathroom (standard tub with shower chair) had a lot of space. There was a fridge and microwave. The internet worked fine. The best part was our balcony overlooking the seawall and pleasure pier. And the day of our cruise, we walked out on our balcony and could see our ship!

Breakfast was fine with make-your-own waffles, yogurt, cereals, breads, oatmeal, and there may have eggs and a meat but I don't remember.

We didn't use the indoor pool, but I did go in to investigate and the chlorine in the air was so overwhelming when I opened the door to the enclosure that I walked right back out. It was way too strong.

No issues with check-out or parking.

The hotel is in a good location and I would definitely stay there again when visiting Galveston.

Booked thru hotels.com for 5ppl. Upon arrival the front desk informed me that the reservation was for 5, but the room would only accommodate 4 per fire code. They didn't have anything that would accommodate 5 and that's what I get for booking thru a third party. They refused to refund and refused us a key as well. Wtf? Upon my throwing an absolute fit, she said that she would give us a key if we paid an extra $10. I guess fire code doesn't matter if we pay an extra $10. Then she gave us a key to an unclean room. Try again. Then gave us an attitude because we needed an extra pillow and towel.

The hotel is clean and in a great location. Indoor pool is a plus also. Stayed here many times. Free breakfast is a plus as well. I did notice they were slow playing the sausage, which leads to me to believe that there has been a change in ownership. This place is definitely on the decline- very sad.

The room was clean and the hotel was centrally located but management needs to give the staff lessons on customer service.

We chose to stay in Galveston for a day after a Disney cruise. Making the reservation, we noted that we would be arriving very early in the day. Indeed we arrived by 10 am. The front desk staff acted like we were a huge imposition. We requested to store our luggage while we explored Galveston and made the not-so-unreasonable-request that we could have a room as soon as one could be made available. We returned to the hotel after 2 and were told no rooms were available. We sat and waited in the lobby and then watched as others arrived and were given room keys. A call to the hotel's headquarters yielded a call to the front desk and a room key.

The rest of the stay was predictably unpleasant. The hot tub was not functioning per Murphy's Law and breakfast items were empty upon arrival. Had the actual breakfast items been available, the breakfast would have been enjoyable. One can only wait so long for virtually all the items to be replenished before resorting to cereal.