I stayed at the Country Inn for one night in September 2012, prior to taking a cruise. I was very impressed with this hotel. It was very clean and well-maintained. The lobby was gorgeous! There were no issues with the room. I made the reservation online and requested a room on the 4th or 5th levels, but ended up with a room on the 2nd floor. However, we still had a balcony with a good view of the ocean. Pleasure Pier is a short distance away, as well as several gift shops and restaurants. The hotel allowed free parking during the week-long cruise, as well as shuttle service to and from the cruise terminal. Our shuttle driver was polite and friendly, and made us feel very comfortable during the ride.

Stayed there in June. Awesome. Great Beach location. Clean rooms, great staff. Service was excellent. Stayed there this past week. Even asked for same room-got it. Felt like I walked into Twilight Zone.
-Ceiling in bathroom had dirt-black mold like substance
-Fire Alarm (Turned out to be false) awakened us at 5:30 a.m. Hey, those things happen.
-Smoke Alarm in hotel room awakened us at 5:00 next morning
-AC never worked unless cranked down to 68. Hotel staff said they would take care of it.
-Asked for change on last night to do laundry in their hotel. Lady said they do not normally give change-or we do not have it-or I could go to a convienent store at 11:15 at night. Huh?
I said do you normally have change? Her reply, "no, uh-uh, not tonight. We do not give change normally?" WHAT? It is money for your machinery.

End of my stay with this Hotel and Carlson

Hotel lobby was clean and the staff was nice. The room was cleaned except for the coffee pot had not been cleaned for awhile. I noticed mold growing in the coffee filter. Besides the coffee filter everything else was great.

The hotel staff and facilities are very unreliable and inconsistent. During check-in I was given an upgrade (w/o my request) just to find out that the room I got was the same as what I booked.

After getting to the room the first thing I did was to turn the A/C ON but 2.5 hours later the temperature had not changed. On calling the front desk found out there was no maintenance staff so the front desk person came upstairs to check if I had set the thermostat correctly which I had and so she change the FAN settings from ON to AUTO (claiming AUTO works better) and asked me to wait for 30 mins. Luckily the thermostat did work 1 hour later only to stop again in 3 hours.

In the morning the bathtub drain was blocked and took 3 hours for my wife and I to take a bath. To make matters worse the internet stopped working in the morning and when I called the front desk they blamed it all on COMCAST.

The last piece of problem was that they only have 1 housekeeping person who leaves at 4 PM so if you don't leave the room early enough (before NOON) then your room might not get cleaned.