The room was clean and the hotel was centrally located but management needs to give the staff lessons on customer service.
We chose to stay in Galveston for a day after a Disney cruise. Making the reservation, we noted that we would be arriving very early in the day. Indeed we arrived by 10 am. The front desk staff acted like we were a huge imposition. We requested to store our luggage while we explored Galveston and made the not-so-unreasonable-request that we could have a room as soon as one could be made available. We returned to the hotel after 2 and were told no rooms were available. We sat and waited in the lobby and then watched as others arrived and were given room keys. A call to the hotel's headquarters yielded a call to the front desk and a room key.
The rest of the stay was predictably unpleasant. The hot tub was not functioning per Murphy's Law and breakfast items were empty upon arrival. Had the actual breakfast items been available, the breakfast would have been enjoyable. One can only wait so long for virtually all the items to be replenished before resorting to cereal.
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- Also Known As:
- Country Inn Galveston Beach Hotel Galveston