First, hours are not posted. Arrived twice-first time gates locked, second time gates open but placed locked. Third time we were too late for tour, "please come back in an hour". So, an hour later we were finally going to get our tour. The guide, arrived and summoned us over and began to instruct us of "do's and do not's". Pretty standard stuff and since we were ALL adults, didn't seem there would be a problem. Many times during the tour the guide spoke rudely and spoke "down" to anyone who SHE THOUGHT was out of line...stepped too far in a direction, she couldn't see two visitors when about 15 of us were suppose to be in the butlers closet. She continued to YELL, come back do not go on and repeatedly was told the two were with the group. We had stepped outside the door due to the crowd. She spoke too soft and when asked to repeat, glared and acted as if we weren't listening. Seriously, I have never encountered a ruder guide in the US or in my many trips to Europe. She never told us her name or I would tell you to never go on a tour with her as your guide. The home is amazing, jus wish the experience had been more informative.