We stayed at this hotel 2 years ago before the change of owner ship. When we stayed 2 years ago there was a giant dip in the bed but the room was overall comfortable. The breakfast lacked everything. This time around we booked last minute and let the booking agency know we would arrive around 2. Upon our arrival we were rudely told we couldn't check in until 3. We killed an hour and came back at 3:10 to be told our room was still not ready and the hotel had overbooked itself due to Mardi gras. We finally got a call from the manager at 3:45 that our room was ready. Upon arrival there was a long line due to only one check in person. When our turn finally came we were passed over for someone who skipped the other 20 people in line and walked right to the desk staying they too had gotten a phone call that their room was ready. Once we got in our room we discovered the left side of our king sized bed was broken. There was no coffee pot and 2 towels. We got stuck next to a room full of idiots who screamed, cussed and threw things all night long. We didn't call and complain to the front desk because face it, if they couldn't get us in a room when we got there, they weren't going to change rooms for us. The breakfast once again lacked anything but dry pastries by the time we got downstairs. When we checked out no one asked how our stay was and the desk almost charged our card again until I pointed out that we paid when we checked in. Needless to say even if it's a bargain deal we will pay the extra and go somewhere that isn't a motel pretending to be a hotel.
- Official Description (provided by the hotel):
- Perfect location right on the Seawall at 59th Street, at the beach on the Gulf of Mexico! Free internet, free breakfast, great big outdoor pool in the sun, tons of restaurants nearby, including Tortuga's and McDonald's next door. Free cruise parking. Beautiful garden, great rooms with microfridges, everything you need, why pay more? ... more less
- Reservation Options:
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- Also Known As:
- Best Western Beachfront Hotel Galveston
- Best Western Galveston
- Galveston Best Western