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“Labor Day weekend Stay 2014” 3 of 5 stars
Review of Red Roof Inn Galveston - Beachfront/Convention Center

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Red Roof Inn Galveston - Beachfront/Convention Center
2.0 of 5 Hotel   |   5914 Seawall Blvd, Galveston, Galveston Island, TX 77551 (Formerly Beachfront Palms Hotel)   |  
Hotel amenities
Ranked #36 of 49 hotels in Galveston
Gilmer, Texas
1 review
“Labor Day weekend Stay 2014”
3 of 5 stars Reviewed yesterday NEW

I was a little hesitant after reading the reviews for this hotel to book. However I took a leap of fate and booked. I would really like to compliment staff at this hotel!! The front desk person was very nice and helpful. Actually every staff member I encountered was very friendly, helpful and nice!!! Good staff! As far as the room well it looked clean however the smell was quite bad. It smelled as if it had been wet at some point and had mildew. I opened the doors for an air out but some serious febreeze was needed. The appearance of the room past the smell was very nice though. I saw one roach at hotel during my stay but it appeared to be dying so hopefully they have taken care of that problem. Pet friendly was a plus! I would return. Continental breakfast just average but always a plus.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 people have reviewed this hotel

Traveler rating
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    12
    6
    11
    10
See reviews for
18
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Universal City, Texas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Check in was speedy considering that we drove for a long time. Our check-in guy named Toby was great and very friendly. Breakfast was simple and enough for us before we headed out on our outings. This hotel is not bad like the reviews say.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

Over priced hotel, but all hotels on the strip with beach views are. The hotel was ok. Rooms were ok normal same type rooms. We stayed with 4 people plus a dog. Very dog friendly. The staff is trying.

  • Stayed September 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleson, TX
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got home from our weekend getaway and stayed at the Red Roof, Galveston. Based on our stay... The negative reviews are CRAP! We booked last minute, with a pet, non-smoking, we got exactly what we asked for. The front desk staff was terrific... Friendly, efficient, and accommodating!
My husband works in Conroe and we cherish our Family Time... You guys made it easy for us to check in, stay, and check out!
If I had one "grrrrrrr" it would be the $303 we paid, but that's just me being cheap....see ya next month!!!!
Next time I will be sure to note the names of your staff to give props where props are due,
Thanks for the great stay!!!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review, 1 week ago
Wow. Thank you for the support. Oftentimes, people only take the time to complain. You are absolutely correct that the rates in the summer are very high here on the island. The rates are much better next month and throughout most of the winter and early spring. I always recommend people with flexible vacation availability to vacation in the off season, anywhere.

The staff takes customer service seriously and they have already read your great review. Comments like yours encourage the staff to step up their service even more.

I look forward to seeing you next month.

Sincerely,
Kathleen Trindade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We tried checking in at 3pm but the room wasn't ready- we sat in the lobby till 6pm waiting! Once we finally got our room it was NOT what we were expecting for the price we paid for 1 night. The bathroom was dirty with hair in the tub. We didn't get sleep that night because all you could hear were doors slamming. In the morning for breakfast we skipped that because the counters were dirty with food & drink spills, my husband got muffin and it was soggy so gross!!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review, 1 week ago
I apologize that we came so short of providing an acceptable stay. While we cannot do anything about slamming doors, the breakfast and bathroom was below our standards. I have shared your review with the staff to improve the experience of future guests.

I hope you will give Red Roof Inn another chance in the future.

Sincerely,

Kathleen Trindade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Read all of the negative reviews, but stayed anyway because we wanted to be close to the pier...Room was clean...all lights worked...a/c was fabulous..!! Had a slight static issue when the t.v. upon arrival, but we called the front desk and Leon showed up immediately and solved the problem..he was also helpful in restaurant suggestions...staff was always friendly & helpful...met a family on the pier that was staying at Quality Inn, I recommended Red Roof for their next visit...2 thumbs up

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review, 1 week ago
Thank you for taking the time to commend the staff. It means so much when they read about guests who had a great time with us. There are so many restaurants on the Seawall and they are all delicious. I am glad that we could narrow down the choices.

I look forward to seeing you and your friends the next time you are looking for a hotel convenient to the beach.

Sincerely,
Kathleen Trindade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Even after reading reviews on here, we decided to take a shot. Big mistake! The price is the best in Galveston for a reason. They have a TERRIBLE bug problem. I was scared to stay. We wore our shoes around the room, which was hard to explain to a two year old. Front desk acted like they could care less upon check in, and the room had no toilet paper. When we called for some, we received one roll. We don't expect too much with a low price, but bugs and toilet paper issues will prevent us from ever staying there again!

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen T, General Manager at Red Roof Inn Galveston - Beachfront/Convention Center, responded to this review, 4 weeks ago
My apologies. You should not experience any bugs. I would appreciate the opportunity to speak to you directly to find out what kind of bugs and in which room. We work very closely and intensely with our pest management company to prevent the experience that you described.

Thank you for any more information that you can give us.
Kathleen Trindade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Galveston - Beachfront/Convention Center

Address: 5914 Seawall Blvd, Galveston, Galveston Island, TX 77551 (Formerly Beachfront Palms Hotel)
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Galveston - Beachfront/Convention Center 2*
Official Description (provided by the hotel):
Perfect location right on the Seawall at 59th Street, at the beach on the Gulf of Mexico! Free internet, free breakfast, great big outdoor pool in the sun, tons of restaurants nearby, including Tortuga's and McDonald's next door. Free cruise parking. Beautiful garden, great rooms with microfridges, everything you need, why pay more? ... more   less 
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Also Known As:
Best Western Beachfront Hotel Galveston
Best Western Galveston
Galveston Best Western

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