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“Good location and reasonable.” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Galveston West - Seawall

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
2.5 of 5 Hotel   |   8628 Seawall Blvd, Galveston, Galveston Island, TX 77554   |  
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Ranked #26 of 49 Hotels in Galveston
Edinburg, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Good location and reasonable.”
3 of 5 stars Reviewed July 16, 2014

We stayed with 2 of our grandchildren July 29-1st. Kids loved the pool and we loved the hot tub after walking all over Moody Gardens! Avg decor and good variety for breakfast. Excellent location. Would stay again.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 21, 2014
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Holiday Inn Express Galveston . We look forward to providing you with exceptional service in the future.

Mehmet Cetinkaya
General Manager
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181 reviews from our community

Traveler rating
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 15, 2014

For the price it was just ok......decor was nice. nothing exceptional about the breakfast. pool and hot tub needed cleaning. Rooms were clean. Ac did not blow very cold and fire alarm chirped all night. If u are looking for a hotel to just walk across the beach from dont stay here the swimming area for beach is farther down. Nothing fancy or great for the price....would I stay there agin.....id try somewhere else first.

  • Stayed July 2014
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, August 1, 2014
Dear tonigfruge,

Thank you for staying with us and providing us with your valuable feedback. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions accordingly.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
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cypress, tx
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2014 via mobile

Breakfast is horrible. It says it serves breakfast until 9:30 am and we arrived just after 9am. They were out of gravy, muffins and bagels. The eggs were watery and the sausage looked like it was boiled in water and the pancake maker didnt work the day before.The pool was small and the floor in our room was dirty. Everytime my kids walked barefoot in our room their feet would turn black.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 25, 2014
Dear texasmomofthree1,

Thank you for leaving us feedback on your recent stay. We are very sorry we fell below your expectations regarding the cleanliness of the room and breakfast selection. Please know that this is not reflective of the high standards we usually pride ourselves in. Your feedback is very important to us as this helps us gauge what we are doing right and what we need to improve on. I will certainly discuss your comments with our managers and will take action to rectify this. We would love the opportunity to serve you better on your next future visit to Galveston.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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dallas, tx
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 7, 2014

This is a clean hotel with nice firm but very comfortable beds. We stayed in a suite located on the corner of the 4th floor. It overlooks the ocean. The seagulls look lovely as they fly by to go fishing for food.

The breakfast menu was okay. The dining room is tastefully decorated. It has a nice big-screen TV, perfect to catching up with World Cup during our stay.

The pool was clean and refreshing.

Wifi did not work in the 4th floor room where we were at.

I would take half-star off because there is no easy way to cross Seawall Blvd to wall along the seawall. This hotel is about 4.5 miles to the Pleasure Pier. Easy access to anywhere in town. It is also located conveniently close to Schlitterbahn and Moody Garden. My children however, preferred flying their kites at the beach. Their favorite is Beach entrance number 7, I think. Still a lot of seaweed on the water, but there was enough clean sand to have some serious fun.

We stayed on June 29-30.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 9, 2014
Thank you for staying with us and and taking your time to write such a nice review. Thank you for your comments about our location and nearby area as well as our rooms . Glad that you found your stay to be enjoyable.
We look forward to seeing you again during your next trip!
Mehmet Cetinkaya
General Manager
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Austin, TX
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 4, 2014

We enjoyed our stay here, overall it was a good experience. The room was very clean, the breakfast was nice and they kept it well stocked despite the crowds each morning, the location was good, the view from our balcony was nice, and the beds were amazing. We slept so well each night!

The beaches are all a very short drive away (the beaches in front of the property are mostly large rocks, fun for climbing around but not for beach time).

The only complaints I had were minor: the pool area needs to be cleaned up more frequently (and hours adhered to - despite the 10am-10pm posted hours, there were people in there at almost 11pm), the front desk folks were super nice but they should deal will people first before answering phone calls, and, most importantly, rooms should be cleaned before 4 pm. Both days we left our room at between 9 and 10 am, and when we came back after a hot and tiring day, our rooms still hadn't been cleaned. That meant we had to spend another hour or so hanging out in the lobby.

This is a nice hotel for a beach location, and I would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehmet Ç, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 9, 2014
Thank you for staying with us and and taking your time to write such a nice and detail review.Thank you for your comments about our location and nearby area as well as our rooms . Glad that you found your stay to be enjoyable.
We look forward to seeing you again during your next trip!

Mehmet Cetinkaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 22, 2014

Mike M

We have stayed at this hotel every since it opened. It is a great start to a cruise out of Galveston. The rooms are clean and comfortable, the staff, Yvonne and Marna at the front desk were excellent and there was a nice complimentary breakfast to start the day. We leave our car there and they have a Terry drive us on their shuttle to the ship and pick us up when we return. You can bet, when we sail from there next year, we will start at this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014 via mobile

So my husband and I needed a last minute hotel for one night before our cruise out of Galveston. We booked through Amex the Holiday Inn Express. It took four HOURS and three trips to our hotel and to the other holiday inn in town to find or reservation. They said they had computer problems. After we finally had a room, around 1 am I was woken up by something crawling on my arm. Bed bugs! You've got to be kidding me! They were all over my husband and I. I immediately hopped out if be and called the front desk. A gentleman came to our room, apologized and stripped our bed. Our luck there were no other rooms to move to. He said he would bring us new linens and that we needed to contact manager in AM. We ended up sleeping on the floor due to finding three more bugs. In the morning for checkout we asked to speak to the manager. Apparently they weren't there but were supposed to be? Two hours later we are still trying to get ahold of them. For paying $400 for the room I am highly upset. Never again will I stay here!

  • Stayed June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 15, 2014
Dear Punkrockr,

Thank you for taking the time to review our hotel. It is regrettable that your recent stay with us was not satisfactory. I have sent you a private message to get more information as we would like to follow up on your experience.

I look forward to hear back from you soon.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 49 Hotels in Galveston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. We also offer parking and a shuttle to the Cruise Terminal. ... more   less 
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Holiday Inn Express Hotel And Suites Galveston West - Seawall

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