I wish I had read the TripAdvisor reviews before booking at this property, which, except for its nicely decorated rooms and good breakfast is unlike any other of the dozens of Holiday Inn Express hotels in which I have previously stayed.
The problem seems to be the women who work at the front desk. Yvonne promised to compensate for a problem that gave us a sleepless night, but didn't, and a woman named Tess made us wait for a half an hour before acknowledging us, claimed she knew nothing of a problem recorded in a book at the reception desk, and told us that the manager of the hotel refuses to give her his telephone number.
The night desk clerk, Steve, and a handyman who helped me find an acceptable room for the second night of our stay, were the only two people at this hotel who behaved like normal, caring, responsible human beings.
On December 1 we stayed in room 416 in which the bed nearest the door has a mattress that is loose on its base. As a result, when one turns in the bed, it make a noise that awakened us from our sleep. Yvonne promised to compensate us for our sleepless night and move us to a different room, but she did not and Tess claimed to know nothing about our problem. On December 2 we stayed in room 411, and were not awakened by a broken bed.
It is not clear if the women who work at the desk are instructed to behave in these ways or if they are trying to create ill-will for whoever operates this establishment. In any event, this hotel cannot be recommended because of the unacceptable customer service.
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