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“Just very average” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Galveston West - Seawall

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
2.5 of 5 Hotel   |   8628 Seawall Blvd, Galveston, Galveston Island, TX 77554   |  
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Ranked #25 of 49 hotels in Galveston
Houston, TX
Top Contributor
210 reviews 210 reviews
200 hotel reviews
Reviews in 157 cities Reviews in 157 cities
403 helpful votes 403 helpful votes
“Just very average”
3 of 5 stars Reviewed October 6, 2012

Very pleasant & professional front desk personnel, with the routine breakfast offerings, so no big problems. However, the carpeting in the public areas look like they have never been cleaned since the day the hotel opened. Dirty, dingy & stained, especially in front of the elevators. And be sure that you do not get rooms near the elevators, or you will certainly hear the music that is BLASTING through the ceiling speakers. Who thinks music should be this loud in a hotel?
Room numbers ending in 01-05 are at the front of the hotel with balconies directly overlooking the beach on the other side of the highway, so you would think they would be the best rooms. Be careful what you ask for however. The highway noise makes it unpleasant to sit on the balconies, & the spotlights on each corner of the front parking lot, which illuminate the hotel "all night long", shine DIRECTLY at & into these rooms, so you cannot sit on the balconies without sunshades -- who approved this design? Makes the front balconies basically useless. You are better off to take rooms on the side & towards the middle of the hotel, so you can partially avoid the spotlights, which makes the front room balconies as pleasant as sitting in a Walmart parking lot.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, October 21, 2012
Dear smvhou,

Thank you for your feedback and choosing our hotel. It is great to hear you found the front desk staff pleasant and professional, and that they were able to assist you. I do apologize for the noise, room accommodations and overall cleanliness you encountered during your recent visit. We strive to provide a clean and comfortable place for our guest to stay and to provide exceptional customer service with all of our guest needs. Your valuable feedback will help us accomplish this.

Once again, we appreciate your comments and hope to see you soon again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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149 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 24, 2012

Nice hotel, farther down the seawall than I liked but that's not worth a drawback. We did make 2 reservations and 1 was somehow not entered so we had to make other arrangements the first night but the manager helped us get that taken care of.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 20, 2012

The location is good, but not the best. We stayed one night and used points so it was a good value for us. We were only in the room for an hour before bed and left immediately after the free breakfast downstairs. They kept the food stocked and the tables clean.The room was clean, it was quiet, and staff was ok. I, too, had a cockroach sighting. One of the big ones. Yuck! But, this is Houston/Galveston and we're used to it. Friends elected to stay at Moody Gardens as it was only $10 more than Holiday Inn Express. I would make the same choice if we were paying guests.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, October 5, 2012
Dear TXCorgi,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2012 via mobile

Really liked this place were clean great service and great view of the gulf of Mexico my family loved it and it's I'm a great area of the sea wall. Will be back again :) We stayed there because it was 5mins away from Schlitterbahn there in Galveston

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 16, 2012

Stayed here for the weekend with several family members. The room was nice and had a great view of the Gulf of Mexico. Also, being that it's on the west end of the seawall, there's less traffic and riff-raff. It's also quieter.. We were able to sit on our balcony and actually hear the waves crashing. The only negative I have would be the wifi. It didn't really work that well at times. When we went downstairs to use the media room there was a line of people waiting to get on a computer. One of the people waiting even had the audacity to tell a member of my family that she wasn't even a guest at the hotel. She was in fact staying at the La Quinta next door but they didn't have a media center there and the manager there told her to come next door and use the one at our hotel.
All in all, I would have no problem staying here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Hill, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2012

If you don't mind large cock roaches in your room, then this is the perfect place to book for your Galveston Vacation. Granted it is on the sea wall and the views are beautiful, the rooms are nice, But the roaches are the deal killer. Also, the bed is advertised as Queen but it's really a full. Told the front desk about the bed and was told it was a queen. I stay in hotels frequently and I know the difference between a queen bed and full. The breakfast was good. Overall the hotel was ok, but I wouldn't stay here again due to the roaches. They either need to drop their prices considerably on par with the other low class roach motels here that we would never stay in or treat for the roaches.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpressgalveston, Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, September 11, 2012
Thank you for your feedback. I want to apologize for your experience at our hotel. Your comments are very important to us. This helps us to target problem areas and take the necessary action to prevent it from happening again. We consistently work with a professional exterminator to ensure our hotel is maintained. We have addressed this incident with them and they have resolved it. I appreciate your positive comments in regards to the rest of your stay. I hope you will consider staying with us in the future.

Sincerely,
Jacqueline Minardi
Hotel Sales
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Prospect, KY
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 22, 2012 via mobile

Seawall and ocean across the street. No ability to walk on the beach. Pier restaurant, mini golf, ice cream shop within walking distance. Pier food was good at both breakfast and dinner. Paid for shuttle to port because we did not know they had one for $15 per room. Taxi to amusement park pier was about $22 each way so that was quite expensive.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpressgalveston, Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review, July 25, 2012
Thank you for your comments in regards to your experience at our hotel. I apologize that you were not made aware of the cruise shuttle from our property. I have spoken to the front desk staff and reviewed your comments. We appreciate your feedback. It helps improve our costumer service. I am glad to hear you enjoyed Jimmy's fishing pier and dining. I will let the owners know about your comments. I hope you will consider staying with us again.
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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

Also Known As:
Holiday Inn Express Hotel And Suites Galveston West - Seawall
Address: 8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 49 hotels in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Galveston West - Seawall 2.5*
Official Description (provided by the hotel):
Hear the wave s crash from your balcony at the new Holiday Inn Express & Suites Galveston Island, located on W Seawall Blvd across from the ocean. Galveston offers 32 miles of relaxing beaches, superb restaurants, marvelous downtown shopping in the Strand Historical District, historical museums with the Lone Star Flight Museum and the Texas Seaport Museum, fabulous entertainment and one of the largest and well-preserved concentrations of Victorian architecture in the country including the 1859 Moody Mansion. The new Holiday Inn Express & Suites Galveston is a great value for business and leisure travelers. The Colonel Paddlewheel Boat is within easy reach; enjoy East Beach Park, Galveston Island Ferry, Stewart Beach, Bishop Palace and Moody Gardens, and the ever-popular Schlitterbahn Waterpark a family adventure. If you are embarking from the Port of Galveston or here on business, we are conveniently located close to University of Texas Medical Branch, American National Insurance Company, Texas A&M University at Galveston, Galveston College, U.S. Army Corp of Engineers and the US Coast Guard.Galveston is a small romantic island tucked deep within the heart of south Texas possessing all the charm of a small southern town with Texas Hospitality and just 40 minutes south of Houston. We look forward to seeing you at the new Holiday Inn Express & Suites Galveston Island soon. We also offer parking and a shuttle to the Cruise Terminal. ... more   less 
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