We booked at 6night stay at this place, but the Rental Company ABSeascape cancelled it on us last minute - literally one week prior to our arrival for July 4th week, leaving us without a place to stay on the Island for the week.
They 'claimed' they'd tried to contact us to let us know but they hadn't. They were exceptionally rude to both my wife and I. With one representative even laughing down the phone at me! The reason for cancellation was that a 'computer glitch' had led to our condo being rented out for $900 for the week. They told us we now had to pay $1,600 for the week. An absolutely ridiculous price for the smallest condo they had.
Prior to making the booking my wife had telephoned to confirm pricing and was told that the condo was being rented out for that price as it hadn't been modernised. Subsequently I re-checked the information on the website and that same condo now had a 'recently modernised' tag!
These guys are rip off merchants. They don't care about you or your vacation - just out to get as much money as possible. Hence previous reviews have moaned about this management company.
I left messages for the owner of the company to call me back - he never did. All I was told was "We don't let rooms out for free". At one point their representative informed me that the owner probably wouldn't call me back as I just wanted to moan at someone and maybe he (the rep) should just take the beating.
An absolute joke of an organization! I will be reporting them to the Better Business Bureau and Galveston Chamber of Commerce.
My advice - go to Priceline and book a room at the Galvez - less than the cost of their condo's per night and you stay in far more elegant surroundings.
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- Also Known As:
- Seascape Condominium Rentals Hotel Galveston
- Seascape Condominium Rentals Galveston