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“Needs Better Food Options” 3 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Pleasure Pier Pkg
Ranked #14 of 49 hotels in Galveston
New Jersey
Top Contributor
77 reviews 77 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
“Needs Better Food Options”
3 of 5 stars Reviewed January 10, 2011

Location and rooms are good. Pool area looks nice, though it was too cold to swim when I was there. Internet service slow at times. Gym isn't quite up to Hilton standards; not a whole lot of machines. Biggest gripe I had was the limited menu in the restaurant. I was only there for one lunch, one dinner and two breakfasts so it didn't become too big an issue but there really wasn't much to choose from. If I stayed any longer I doubt I would have eaten at the hotel again.
If you're going to an event at the convention center, this is the closest hotel; it's right next door.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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756 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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English first
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 29, 2010

On a recent pre-cruise vacation I booked the Hilton Galveston Island Resort Hotel for one night with HotelGuides a subsidiary of Travelocity. What a great price for booking and paying three months in advance. WRONG! I showed up at the hotel to check in with my online reservation receipt in hand. Hilton stated they had no rooms available and sent me to their sister hotel down the road. The front desk clerk stated I would get a full refund. WRONG! The sister hotel charge me again for the same night. I do not recommend this hotel and especially do not recommend discounted online reservations because there is no one to call if problems arise.

Stayed December 2010, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 28, 2010

We stayed at the Hilton expecting it to be better than the basic hotel before and after our cruise. We got there after the cruise via shuttle at 10:30 am and had to sit in the lobby until 4 pm because that is when check in is!!! The hotel was proably 20% booked. They were rude when I requested to get into the room early! There are no perks like free computer use or free breakfast. The 2nd floor where we stayed is in desparate need of remodeling. I would recommend save your money and go down the street to a less expensive place. The actual room was fine, clean, but nothing special.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, NH
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 10, 2010

This was our second choice in Galveston, and should have been the first. Despite the overall depressed atmosphere in Galveston, the Hilton is in a great area with nearby restaurants. The Lobby and rooms are very up to date and classy. The pool area is great and the service was excellent. The price was very reasonable for what you get.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Corpus Christi, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 9, 2010

Check in was quick with very friendly professional staffs. They had a "gift" for us for being part of the Bike Rally. The room was beautiful with nice balcony. The beds was so awesome and comfortable and felt like sleeping in the clouds. Near restaurants like IHOP and Rain Forrest Cafe. The location was great right in front of the ocean. It was a real good deal for us. We booked it online. The only bummer was you had to pay for
internet wi-fi.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Skiatook, Oklahoma
1 review
4 of 5 stars Reviewed November 2, 2010

We had an excellent stay at the Hilton Galveston Island Resort. A beautiful, well appointed room, with a wonderful view of the pool and the gulf, from our balcony. Check in was a breeze, very friendly helpful staff. We had a one night stay before a cruise, a very nice breakfast was included with our stay and the wait staff were excellent as well. The hotel provided transportation to the pier for us and parking for those who needed it. Thank You Hilton Galveston Island Resort !

  • Stayed October 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed October 28, 2010

We decided to stay at this hotel as we thought it would be a safe option to stay with a hilton , and when we did , it was really nice. The view was good and the room we had was really clean and well presented. It was also a good size. Would stay there again :)

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#7 On the Beach Hotel in Galveston
#9 Romantic Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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