We arrived in Galveston a half hour after check in time on our set day of arrival and learned that our original room was gone and they "upgraded us for free". The only problem with this was that we asked for a smoking room with an ocean view and we were upgraded to a non smoking room. When I mentioned we needed smoking or a balcony to smoke on they acted like they had no idea I had asked for smoking. I insisted on a balcony so I got downgraded to a balcony room...LOL . I reserved this room 3 months in advance. They gave our room to a bunch of cheerleaders who took up most of the hotel and who (according to the staff) drank all the sodas in the soda machines. All 6 coke machines were empty and there is no mini-fridge or any way to chill drinks. The 3rd night there were a bunch of drunk people in the hallway laughing and yelling at 1 am waking everyone up. It was quite inconvenient. I WILL NOT ever stay here again. When I complained about stuff they acted like I should just get over it. Stay at the Moody Gardens or the San Luiz. That is where we will go next time. The pool was nice and the food at the Palm Court restaurant was delicious. Thats about all the good things I can say about this place.
- Official Description (provided by the hotel):
- Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more less
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- Also Known As:
- Hilton Galveston Island Hotel Galveston
- Galveston Hilton