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“nice overnight pre cruise stay” 4 of 5 stars
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
3.5 of 5 Resort   |   5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551   |  
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Island Escape
Ranked #15 of 49 Hotels in Galveston
penna
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“nice overnight pre cruise stay”
4 of 5 stars Reviewed July 24, 2014

As a diamond member we used points for our stay.. Hotel was nice as we were upgraded to ocean front rooms (3) Service was spotty. Waited quite a while for our room. We not informed that the hotel has diamond lounge until the next morning. It was quite nice and we could have used while waiting for our rooms. The service and parking for cruise at the hotel was excellent and would recommend to anyone going on a cruise.

Room Tip: Asked for a tower room which have windows directly to the ocean however rooms in the main hotel have...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 25, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,081 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
1 review
5 of 5 stars Reviewed July 23, 2014

From the moment of arrival. The beach the hotel, the service has been second to none. The rooms are clean clean.the Resturant food is superb! Relaxing and peaceful! Everything one needs is taken care of. And we had a wonderful room with a view of the beach right across the street.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Alabama
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014 via mobile

My husband and I stayed here this week for business/pleasure. The hotel itself was lacking in amenities (no on-site spa or restaurant) as well as upkeep (while clean, the hotel was out-dated with older, stained carpets and wallpaper. The rooms were okay and the bed was decent. The air conditioner worked great but the cover fell off in the middle of the night. Thankfully it was easy to fix.)
The staff were amazing. From valet to housekeeping, everyone was nice and accommodating. The housekeeping brought us extra towels and a comforter with no fuss. The valets remembered our names, asked us where we were going and how we liked it when we got back. They also had great recs about food and fun.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 22, 2014

The location of the hotel was very good and located just across the street from the beach. The room was clean but could use some updates. The room I was in was also next to the back door which was very, very noisy all night long. The hotel lobby, restaurant and bar area was nice.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014

First off let me say I stay in alot of hotels because of my job, this is my first time ever to stay at a Hilton and probably my last. Maybe it was the name that for some reason led me to expect more, but I have to say I was not impressed. First I will do the pros.. I have to say wonderful staff, from the young men working the valet to the ladies behind the front desk, the maids and all the other employees always with a smile and a friendly hello, the entrance to the hotel is nice with bar and small buffet area as you walk to the elevators, the pool is awesome with a swim up bar and plenty of chairs and room for everyone to enjoy(this was my favorite part). The beach is right across the street and a couple of restaurants are within walking distance. The room had a balcony which was ok.
Now the cons... The room you know the main part that your paying for, the part you think must be as great as the area you just walked through, well nope. The door was hard to open thought for a minute the key didn't work but after putting some shoulder into it we finally got it open, the room itself was ok, the bathroom was extremely small and the tub was stained, the air conditioning sucked at best could not get a comfortable temperature either your hot or your cold, take your pick, the bed you rolled to the middle, and there was neither a small fridge or microwave even the lower end hotels I usually stay in for work have these as standard in every room. But the real ticker for me was no free wifi, really? You want me to pay for this after the cost of the room come on now even McDonald's gives free wifi. It was a smoking room and not 1 ashtray was in the room and that took a little over 2 hrs to get. The beer by the pool was hot and 12 bucks for 2 beers a Lil steep and my last thing, seems like all the responses you see from the management on these reviews are almost computer generated. So as I said lower your expectations and you'll be fine, I'll stick to my Hampton Inn and Comfort or Quality inns and so on, atleast I know what I can expect.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future. Happy Holidys.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, Texas
1 review
5 of 5 stars Reviewed July 22, 2014

I'm in the area quite a bit for work and always try to stay here. It's like my home away from home...the staff is always great, rooms are clean and the location is perfect. If you get a chance to go the new Executive Lounge, make sure you say hi to Peggy, she'll greet you with a smile and treat you like a VIP.
- Bobby

Room Tip: Always prefer the rooms with beach-facing balconies
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
Thank you so much for your kind review on Trip Advisor. Your opinion is very valuable to our staff and future guests to the area. I hope to see you back very soon.
Have a great day!

Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
1 review
3 of 5 stars Reviewed July 22, 2014

My stay started off good here until the morning we went to the hotel restaurant for breakfast... As me and my kids where eating breakfast along with several other families thing became life changing... Some ignorant guy comes and yell out, "there's black people in our hotel and some people call them nigers"... The hotel did nothing to address this matter and I'm still pissed... My stay on 07/21/2014 M. Williams

  • Stayed July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, July 24, 2014
I appreciate your comments. I will address your review with staff. Thank you for staying and hope that your stays are a better experiences in the future.
Mike Pistone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#5 Business Hotel in Galveston
#9 On the Beach Hotel in Galveston
#12 Romantic Hotel in Galveston
#13 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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